KB-2045 "The file null could not be uploaded" error thrown when trying to upload a file

Parmida Borhani — Tue, 31 Dec 2019 02:17:51 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 12/31/2019 2:17:51 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

When attempting to upload a file, an error box in the UI will appear with the following message: "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

The user attempting the upload has reached their file upload limit. While user storage space quotas were deprecated in 17.3, the content engine is still enforcing the quota. Any users who have reached their storage quota will be prevented from uploading more files.

Action

19.1 and later

Apply the latest hotfix.

18.4 and earlier

Upgrade to Appian version 19.1 or later.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2019

Tags: known issues, storage, engines, file upload, fixed issues, infrastructure, disk

KB-2045 "The file null could not be uploaded" error thrown when trying to upload a file

Parmida Borhani — Tue, 31 Dec 2019 02:17:51 GMT

Revision 8 posted to Appian Knowledge Base by Parmida Borhani on 12/31/2019 2:17:51 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

When attempting to upload a file, an error box in the UI will appear with the following message: "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

Action

19.1 and later

Apply the latest hotfix.

18.4 and earlier

Upgrade to Appian version 19.1 or later.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2019

Tags: known issues, storage, engines, file upload, fixed issues, infrastructure, disk

DRAFT KB-XXXXX "The file null could not be uploaded" error thrown when trying to upload a file

Parmida Borhani — Mon, 30 Dec 2019 21:27:33 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 12/30/2019 9:27:33 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

When attempting to upload a file, an error box in the UI will appear with the following message: "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

Action

19.1 and later

Apply the latest hotfix.

18.4 and earlier

Upgrade to Appian version 19.1 or later.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2019

Tags: known issues, storage, engines, file upload, fixed issues, infrastructure, disk

DRAFT KB-XXXXX The file null could not be uploaded

Parmida Borhani — Mon, 30 Dec 2019 21:22:11 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 12/30/2019 9:22:11 PM

Symptoms

When attempting to upload a file, an error box in the UI will appear with message: "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

The user has reached their file upload limit. While User Storage Space Quotas were deprecated in 17.3, the content engine is still enforcing the quota. This will prevent any users who have reached their quota from uploading files.

Action

19.1 and later

Apply the latest hotfix.

18.4 and earlier

Upgrade to Appian version 19.1 or later.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2019

Tags: known issues, engines, fixed issues, infrastructure

DRAFT KB-XXXXX The file null could not be uploaded

Sean Verdicchio — Mon, 30 Dec 2019 14:22:37 GMT

Revision 5 posted to Appian Knowledge Base by Sean Verdicchio on 12/30/2019 2:22:37 PM

Symptoms

When attempting to upload a file, an error box in the UI will appear with message: "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:


ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

Action

19.1 and later

Apply the latest hotfix.

18.4 and earlier

Upgrade to Appian version 19.1 or later.

Affected Versions

This article applies to Appian 17.3 and later.

Last Reviewed: December 2019

Tags: known issues, engines, fixed issues, infrastructure

DRAFT KB-XXXXX The file null could not be uploaded

Sean Verdicchio — Fri, 27 Dec 2019 17:48:11 GMT

Revision 4 posted to Appian Knowledge Base by Sean Verdicchio on 12/27/2019 5:48:11 PM

Symptoms

When attempting to upload a file, user will see a box that says "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

com.appiancorp.security.auth.activity.UserActivityFilter - Could not record user activity: XXXXXXXXX, authDetails=null -- java.lang.NullPointerException


ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

User has reached their file upload limit. While user upload limits were deprecated in 17.3, the content engine is still enforcing the limit. This will prevent any users who have reached their limit from uploading files.

Action

Version 18.4 and earlier: Upgrade to version 19.1+ and apply the latest hotfix

Version 19.1 and later: Apply the latest hotfix

Affected Versions

This article applies to Appian 17.3 and later

Last Reviewed: December 2019

Tags: known issues, engines, fixed issues, infrastructure

DRAFT KB-XXXXX The file null could not be uploaded

Sean Verdicchio — Fri, 27 Dec 2019 17:46:35 GMT

Revision 3 posted to Appian Knowledge Base by Sean Verdicchio on 12/27/2019 5:46:35 PM

Symptoms

When attempting to upload a file, user will see a box that says "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

com.appiancorp.security.auth.activity.UserActivityFilter - Could not record user activity: XXXXXXXXX, authDetails=null -- java.lang.NullPointerException

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

Action

Version 18.4 and earlier: Upgrade to version 19.1+ and apply the latest hotfix

Version 19.1 and later: Apply the latest hotfix

Affected Versions

This article applies to Appian 17.3 and later

Last Reviewed: December 2019

Tags: known issues, engines, fixed issues, infrastructure

DRAFT KB-XXXXX The file null could not be uploaded

Sean Verdicchio — Fri, 27 Dec 2019 17:46:01 GMT

Revision 2 posted to Appian Knowledge Base by Sean Verdicchio on 12/27/2019 5:46:01 PM

Symptoms

When attempting to upload a file, user will see a box that says "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

com.appiancorp.security.auth.activity.UserActivityFilter - Could not record user activity: XXXXXXXXX, authDetails=null -- java.lang.NullPointerException

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

Action

Version 18.4 and earlier: Upgrade to version 19.1+ and apply the latest hotfix

Version 19.1 and later: Apply the latest hotfix

Affected Versions

This article applies to Appian 17.3 and later

Last Reviewed: December 2019

Tags: known issues, engines, fixed issues, infrastructure

DRAFT KB-XXXXX The file null could not be uploaded

Sean Verdicchio — Fri, 27 Dec 2019 17:43:48 GMT

Revision 1 posted to Appian Knowledge Base by Sean Verdicchio on 12/27/2019 5:43:48 PM

Symptoms

When attempting to upload a file, user will see a box that says "The file null could not be uploaded. Please try uploading it again."

The following error will also appear in the application server log:

com.appiancorp.security.auth.activity.UserActivityFilter - Could not record user activity: XXXXXXXXX, authDetails=null -- java.lang.NullPointerException

ERROR com.appiancorp.content.ExtendedContentServiceJavaImpl - Couldn't create the deactivated files with names: {XXXXXXX}
com.appiancorp.suiteapi.common.exceptions.StorageLimitException: No more space available

Cause

Action

Version 18.4 and earlier: Upgrade to version 19.1+ and apply the latest hotfix

Version 19.1 and later: Apply the latest hotfix

Affected Versions

This article applies to Appian 17.3 and later

Last Reviewed: December 2019

Tags: known issues, engines, fixed issues, infrastructure