KB-2102 "An error occurred while retrieving the report" thrown when accessing process reports

James Lee — Wed, 01 Apr 2020 21:48:22 GMT

Current Revision posted to Appian Knowledge Base by James Lee on 4/1/2020 9:48:22 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2.

Last Reviewed: April 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

SP-2928 DRAFT KB-XXXX "An error occurred while retrieving the report" thrown when accessing process reports

James Lee — Wed, 01 Apr 2020 21:47:54 GMT

Revision 12 posted to Appian Knowledge Base by James Lee on 4/1/2020 9:47:54 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2.

Last Reviewed: April 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

SP-2928 DRAFT KB-XXXX "An error occurred while retrieving the report" thrown when accessing process reports

James Lee — Tue, 03 Mar 2020 14:30:32 GMT

Revision 11 posted to Appian Knowledge Base by James Lee on 3/3/2020 2:30:32 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2.

Last Reviewed: February 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

DRAFT KB-XXXX "An error occurred while retrieving the report" thrown when accessing process reports

Taylor Park — Thu, 27 Feb 2020 10:16:12 GMT

Revision 10 posted to Appian Knowledge Base by Taylor Park on 2/27/2020 10:16:12 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2.

Last Reviewed: February 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

DRAFT KB-XXXX "An error occurred while retrieving the report" thrown when accessing process reports

James Lee — Wed, 26 Feb 2020 14:17:41 GMT

Revision 9 posted to Appian Knowledge Base by James Lee on 2/26/2020 2:17:41 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2.

Last Reviewed: February 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

DRAFT KB-XXXX "An error occurred while retrieving the report" thrown when accessing process reports

James Lee — Tue, 25 Feb 2020 21:19:41 GMT

Revision 8 posted to Appian Knowledge Base by James Lee on 2/25/2020 9:19:41 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2. This has been addressed in versions 19.3 and later.

Last Reviewed: February 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

DRAFT KB-XXXX "An error occurred while retrieving the report" thrown when accessing process reports

Taylor Park — Tue, 25 Feb 2020 11:07:00 GMT

Revision 7 posted to Appian Knowledge Base by Taylor Park on 2/25/2020 11:07:00 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.1 to 19.2. This has been addressed in versions 19.3 and later.

Last Reviewed: February 2020

Tags: known issues, process management, reports, fixed issues, processes, infrastructure, process report

DRAFT KB-XXXX Error accessing process reports

James Lee — Tue, 07 Jan 2020 20:14:59 GMT

Revision 6 posted to Appian Knowledge Base by James Lee on 1/7/2020 8:14:59 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

18.1.252.0
18.2.226.0
18.3.188.0
18.4.146.0
19.1.101.0
19.2.65.0
19.3.0.67

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: January 2020

Tags: reports

DRAFT KB-XXXX Error accessing process reports

Taylor Park — Mon, 06 Jan 2020 15:26:52 GMT

Revision 5 posted to Appian Knowledge Base by Taylor Park on 1/6/2020 3:26:52 PM

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:

18.1.252.0
18.2.226.0
18.3.188.0
18.4.146.0
19.1.101.0
19.2.65.0
19.3.0.67

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: January 2020

Tags: reports

DRAFT KB-XXXX Error accessing process reports

Taylor Park — Mon, 06 Jan 2020 15:25:47 GMT

Revision 4 posted to Appian Knowledge Base by Taylor Park on 1/6/2020 3:25:47 PM

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:
18.1.252.0, 18.2.226.0, 18.3.188.0, 18.4.146.0, 19.1.101.0, 19.2.65.0, 19.3.0.67 or higher

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: January 2020

Tags: reports

DRAFT KB-XXXX Error accessing process reports

Taylor Park — Mon, 06 Jan 2020 15:24:34 GMT

Revision 3 posted to Appian Knowledge Base by Taylor Park on 1/6/2020 3:24:34 PM

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com .appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang .String unable to convert <[collection class]> of type <class java.util.Arrays$ArrayList> to type <class com.appiancorp.process.analytics2.service.ReportResultPageRows>

Cause

This issue has been addressed via AN-135990 in the following hotfixes/versions:
18.1.252.0, 18.2.226.0, 18.3.188.0, 18.4.146.0, 19.1.101.0, 19.2.65.0, 19.3.0.67 or higher

Action

Apply the latest hotfix to your Appian installation.

Tags: reports

DRAFT KB-XXXX Error accessing process reports

Taylor Park — Mon, 06 Jan 2020 15:14:09 GMT

Revision 2 posted to Appian Knowledge Base by Taylor Park on 1/6/2020 3:14:09 PM

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com
.appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang
.String unable to convert <[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:availableItems,
298,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,int,null] ] ] [array class [Ljava.la
ng.Object; length 3:columnTypes,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:id,1,null]
 [array class [Ljava.lang.Object; length 3:c0,3,null] [array class [Ljava.lang.Object; length 3:c1,3,null] [array class [Ljava.la
ng.Object; length 3:c2,4,null] [array class [Ljava.lang.Object; length 3:dp0,57,null] [array class [Ljava.lang.Object; length 3:d
p1,57,null] [array class [Ljava.lang.Object; length 3:dp2,57,null] ] ,[collection class java.util.Arrays$ArrayList:[array class [
Ljava.lang.Object; length 3:T,table,null] ] ] [array class [Ljava.lang.Object; length 3:taskIds,[int array length 0:] ,[collectio
n class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,int,null] ] ] [array class [Ljava.lang.Object; len
gth 3:rows,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:data,[array class [Ljava.lang.O
bject; length 25:...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...] ,null] [arr
ay class [Ljava.lang.Object; length 3:rowMetadata,[array class [Ljava.lang.Object; length 25:...,...,...,...,...,...,...,...,...,
...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...] ,null] ] ,[collection class java.util.Arrays$ArrayList:[array cl
ass [Ljava.lang.Object; length 3:T,table,null] ] ] [array class [Ljava.lang.Object; length 3:taskIdsValid,0,[collection class jav
a.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,int,null] ] ] [array class [Ljava.lang.Object; length 3:perfo
rmanceMetrics,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:performanceAttributes,[colle
ction class java.util.Arrays$ArrayList:.....................] ,null] [array class [Ljava.lang.Object; length 3:username,GI1217,nu
ll] [array class [Ljava.lang.Object; length 3:executionTimestamp,-5646.636879405706,null] [array class [Ljava.lang.Object; length
 3:reportName,TestErr,null] [array class [Ljava.lang.Object; length 3:maximumReportTime,2000.0,null] [array class [Ljava.lang.Obj
ect; length 3:totalTime,41,null] ] ,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,tabl
e,null] ] ] [array class [Ljava.lang.Object; length 3:maximumReportTimeExceeded,0,[collection class java.util.Arrays$ArrayList:[a
rray class [Ljava.lang.Object; length 3:T,int,null] ] ] ] > of type <class java.util.Arrays$ArrayList> to type <class com.appianc
orp.process.analytics2.service.ReportResultPageRows>

This occurs for sites on versions lower than 18.4.146.0, 19.3.0.67, 19.2.65.0, 19.1.101.0, 18.3.188.0, 18.2.226.0, 18.1.252.0.

Cause
This issue has been addressed via AN-135990 in the following hotfixes/versions:

18.4.146.0, 19.3.0.67, 19.2.65.0, 19.1.101.0, 18.3.188.0, 18.2.226.0, 18.1.252.0 or higher

Tags: reports

DRAFT KB-XXXX Error accessing process reports

Taylor Park — Mon, 06 Jan 2020 14:04:02 GMT

Revision 1 posted to Appian Knowledge Base by Taylor Park on 1/6/2020 2:04:02 PM

Symptoms

The following error is seen when accessing process reports:

An error occurred while retrieving the report.

The corresponding error message is seen in the application server log:

ERROR com.appiancorp.process.analytics2.display.ProcessAnalyticsReportData - com
.appiancorp.kougar.mapper.exceptions.ReturnException: java.lang.ClassCastException: java.lang.Integer cannot be cast to java.lang
.String unable to convert <[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:availableItems,
298,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,int,null] ] ] [array class [Ljava.la
ng.Object; length 3:columnTypes,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:id,1,null]
 [array class [Ljava.lang.Object; length 3:c0,3,null] [array class [Ljava.lang.Object; length 3:c1,3,null] [array class [Ljava.la
ng.Object; length 3:c2,4,null] [array class [Ljava.lang.Object; length 3:dp0,57,null] [array class [Ljava.lang.Object; length 3:d
p1,57,null] [array class [Ljava.lang.Object; length 3:dp2,57,null] ] ,[collection class java.util.Arrays$ArrayList:[array class [
Ljava.lang.Object; length 3:T,table,null] ] ] [array class [Ljava.lang.Object; length 3:taskIds,[int array length 0:] ,[collectio
n class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,int,null] ] ] [array class [Ljava.lang.Object; len
gth 3:rows,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:data,[array class [Ljava.lang.O
bject; length 25:...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...] ,null] [arr
ay class [Ljava.lang.Object; length 3:rowMetadata,[array class [Ljava.lang.Object; length 25:...,...,...,...,...,...,...,...,...,
...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...] ,null] ] ,[collection class java.util.Arrays$ArrayList:[array cl
ass [Ljava.lang.Object; length 3:T,table,null] ] ] [array class [Ljava.lang.Object; length 3:taskIdsValid,0,[collection class jav
a.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,int,null] ] ] [array class [Ljava.lang.Object; length 3:perfo
rmanceMetrics,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:performanceAttributes,[colle
ction class java.util.Arrays$ArrayList:.....................] ,null] [array class [Ljava.lang.Object; length 3:username,GI1217,nu
ll] [array class [Ljava.lang.Object; length 3:executionTimestamp,-5646.636879405706,null] [array class [Ljava.lang.Object; length
 3:reportName,TestErr,null] [array class [Ljava.lang.Object; length 3:maximumReportTime,2000.0,null] [array class [Ljava.lang.Obj
ect; length 3:totalTime,41,null] ] ,[collection class java.util.Arrays$ArrayList:[array class [Ljava.lang.Object; length 3:T,tabl
e,null] ] ] [array class [Ljava.lang.Object; length 3:maximumReportTimeExceeded,0,[collection class java.util.Arrays$ArrayList:[a
rray class [Ljava.lang.Object; length 3:T,int,null] ] ] ] > of type <class java.util.Arrays$ArrayList> to type <class com.appianc
orp.process.analytics2.service.ReportResultPageRows>

This occurs for sites on versions lower than 18.4.146.0, 19.3.0.67, 19.2.65.0, 19.1.101.0, 18.3.188.0, 18.2.226.0, 18.1.252.0.

Cause
This issue has been addressed via AN-135990 in the following hotfixes/versions:

18.4.146.0, 19.3.0.67, 19.2.65.0, 19.1.101.0, 18.3.188.0, 18.2.226.0, 18.1.252.0 or higher

Tags: reports