KB-2060 SAML authentication fails in IE11 following hotfix

Parmida Borhani — Thu, 23 Jan 2020 04:17:16 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 1/23/2020 4:17:16 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Following a hotfix, SAML login loads a blank page without any error displayed. Right clicking on the blank page and selecting "Inspect Element," then selecting the "Debugger" tab shows the below error:

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 to Appian 19.4 using Internet Explorer 11 as a web browser.

Last Reviewed: January 2020

Tags: web browser, known issues, internet explorer, SAML, authentication, fixed issues

KB-2060 SAML authentication fails in IE11 following hotfix

Parmida Borhani — Thu, 23 Jan 2020 04:17:16 GMT

Revision 29 posted to Appian Knowledge Base by Parmida Borhani on 1/23/2020 4:17:16 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 to Appian 19.4 using Internet Explorer 11 as a web browser.

Last Reviewed: January 2020

Tags: web browser, known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Tue, 21 Jan 2020 21:32:57 GMT

Revision 28 posted to Appian Knowledge Base by James Lee on 1/21/2020 9:32:57 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Tue, 21 Jan 2020 21:30:56 GMT

Revision 27 posted to Appian Knowledge Base by James Lee on 1/21/2020 9:30:56 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

Rebecca Jonas — Mon, 20 Jan 2020 16:46:43 GMT

Revision 26 posted to Appian Knowledge Base by Rebecca Jonas on 1/20/2020 4:46:43 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note in the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each application server node.
Unzip the fix.zip: <APPIAN_HOME>/unzip fix.zip
Confirm the Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:51:16 GMT

Revision 25 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:51:16 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each application server node.
Unzip the fix.zip: <APPIAN_HOME>/unzip fix.zip
Confirm the Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:50:58 GMT

Revision 24 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:50:58 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each application server node.
Unzip the fix.zip by running the following command: <APPIAN_HOME>/unzip fix.zip
Confirm the Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:50:32 GMT

Revision 23 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:50:32 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each application server node.
Unzip the fix.zip by running the below command: <APPIAN_HOME>/unzip fix.zip
Confirm the Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:44:50 GMT

Revision 22 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:44:50 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each application server node.
Unzip the fix.zip by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm the Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:44:32 GMT

Revision 21 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:44:32 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each of application server node.
Unzip the fix.zip by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm the Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:40:27 GMT

Revision 20 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:40:27 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each of your application server nodes.
Unzip the fix.zip by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 20:39:33 GMT

Revision 19 posted to Appian Knowledge Base by James Lee on 1/16/2020 8:39:33 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each of your application server nodes.
Unzip the fix.zip by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix

James Lee — Thu, 16 Jan 2020 18:04:00 GMT

Revision 18 posted to Appian Knowledge Base by James Lee on 1/16/2020 6:04:00 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each of your application server nodes.
unzip the fix.zip by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

James Lee — Thu, 16 Jan 2020 17:43:58 GMT

Revision 17 posted to Appian Knowledge Base by James Lee on 1/16/2020 5:43:58 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the zip file to the Appian home directory for each of your application server nodes.
unzip the fix.zip by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

James Lee — Thu, 16 Jan 2020 17:42:23 GMT

Revision 16 posted to Appian Knowledge Base by James Lee on 1/16/2020 5:42:23 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. )
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/unzip fix.zip
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This article applies to Appian 18.3 to Appian 19.4.

Last Reviewed: January 2020

Tags: known issues, internet explorer, SAML, authentication, fixed issues

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

James Lee — Thu, 16 Jan 2020 17:33:49 GMT

Revision 15 posted to Appian Knowledge Base by James Lee on 1/16/2020 5:33:49 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. )
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/tar xvf install-fix.tar
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

Parmida Borhani — Thu, 16 Jan 2020 02:22:19 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 1/16/2020 2:22:19 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. )
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/tar xvf install-fix.tar
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

Parmida Borhani — Thu, 16 Jan 2020 02:21:31 GMT

Revision 13 posted to Appian Knowledge Base by Parmida Borhani on 1/16/2020 2:21:31 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. )
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/tar xvf install-fix.tar
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

Parmida Borhani — Thu, 16 Jan 2020 02:20:07 GMT

Revision 12 posted to Appian Knowledge Base by Parmida Borhani on 1/16/2020 2:20:07 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../8168.install_2D00_fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. )
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/tar xvf install-fix.tar
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

Parmida Borhani — Thu, 16 Jan 2020 02:16:55 GMT

Revision 11 posted to Appian Knowledge Base by Parmida Borhani on 1/16/2020 2:16:55 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download community.appian.com/.../install_2D00_fix.zip. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. <APPIAN_HOME>)
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/tar xvf install-fix.tar
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY

DRAFT KB-XXXX SAML authentication fails in IE11 following hotfix.

James Lee — Tue, 14 Jan 2020 21:08:39 GMT

Revision 10 posted to Appian Knowledge Base by James Lee on 1/14/2020 9:08:39 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

SCRIPTXXX: Object doesn't support property or method 'addEventListener'

Cause

This issue has been addressed via AN-148043 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Workaround

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise (Linux Only)

Download install-fix.tar. Copy the tar file to the Appian home directory for each of your application server nodes (i.e. <APPIAN_HOME>)
untar the install-fix.tar by running the below command:
```
<APPIAN_HOME>/tar xvf install-fix.tar
```
Confirm your Appian version by referencing the build.info file located in <APPIAN_HOME>/conf
Modify the install-fix.sh script and change the VERSION variable to the correct Appian version found in the build.info file.
Stop all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/stop-appserver.sh
Run <APPIAN_HOME>/install-fix.sh on all application server nodes.
Start all application servers: <APPIAN_HOME>/tomcat/apache-tomcat/bin/start-appserver.sh

Affected Versions

This section includes any relevant version information for Appian or other third/party configurations. Some examples of valid affected versions are as follows:

This article applies to all versions of Appian.
This article applies to Appian 7.11 and later.
This article applies to Appian 16.2 and earlier.
This article applies to Appian 7.11 and 16.1.
This article applies to Appian 16.1, 16.2, and 16.3.
This article applies to all versions of Appian from Appian 7.10 to Appian 16.2.
This article applies to all versions of Appian using JBoss EAP 6.4.9 as an application server and Internet Explorer 9 as a web browser.
This article applies to all versions of Appian Cloud.

Last Reviewed: Month YYYY