KB-2086 MyAppian charts do not display any data

Wasil Akhtar — Wed, 05 Mar 2025 15:57:36 GMT

Current Revision posted to Appian Knowledge Base by Wasil Akhtar on 3/5/2025 3:57:36 PM

Symptoms

Symptom 1

The charts on the Metrics page of the MyAppian site only load the header and do not show any data.

Symptom 2

The charts on the Metrics page of the MyAppian site get stuck loading the data and the pre-populated End Time field does not translate to the correct time.

Cause

There are two possible causes for these issues.

forum-appian-com.appiancloud-dynamic.us is not accessible on the current network or browser. Alternatively, the user has a non-dynamically updating timezone on their Forum profile, leading to the pre-populated end time being one hour ahead during daylight savings time. The end time validation determines valid times by the user's timezone, and therefore will not throw an error indicating the time is invalid.

Action

Ensure that there is no allow or block list on your network or browser that is blocking traffic to forum-appian-com.appiancloud-dynamic.us.
Update the user's timezone in Forum to one of the dynamically changing timezones and reload the interface.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: May 2021

Tags: Cloud Insights, MyAppian, Cloud, forum

KB-2086 MyAppian charts do not display any data

Parmida Borhani — Fri, 07 May 2021 06:03:54 GMT

Revision 16 posted to Appian Knowledge Base by Parmida Borhani on 5/7/2021 6:03:54 AM

Symptoms

Symptom 1

The charts on the Metrics page of the MyAppian site only load the header and do not show any data.

Symptom 2

The charts on the Metrics page of the MyAppian site get stuck loading the data and the pre-populated End Time field does not translate to the correct time.

Cause

There are two possible causes for these issues.

forum.appian-dynamic.com is not accessible on the current network or browser. Alternatively, the user has a non-dynamically updating timezone on their Forum profile, leading to the pre-populated end time being one hour ahead during daylight savings time. The end time validation determines valid times by the user's timezone, and therefore will not throw an error indicating the time is invalid.

Action

Ensure that there is no allow or block list on your network or browser that is blocking traffic to forum.appian-dynamic.com.
Update the user's timezone in Forum to one of the dynamically changing timezones and reload the interface.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: May 2021

Tags: Cloud Insights, MyAppian, Cloud, forum

KB-2086 Insights charts do not display any data

Parmida Borhani — Wed, 05 Aug 2020 04:13:40 GMT

Revision 15 posted to Appian Knowledge Base by Parmida Borhani on 8/5/2020 4:13:40 AM

Symptoms

Symptom 1

The charts on the Metrics page of the Insights site only load the header and do not show any data.

Symptom 2

The charts on the Metrics page of the Insights site get stuck loading the data and the pre-populated End Time field does not translate to the correct time.

Cause

There are two possible causes for these issues.

Action

Ensure that there is no allow or block list on your network or browser that is blocking traffic to forum.appian-dynamic.com.
Update the user's timezone in Forum to one of the dynamically changing timezones and reload the interface.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: August 2020

Tags: Cloud Insights, Cloud, forum

KB-2086 Insights charts do not display any data

Parmida Borhani — Wed, 05 Aug 2020 04:13:15 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 8/5/2020 4:13:15 AM

Symptom 1

The charts on the Metrics page of the Insights site only load the header and do not show any data.

Symptom 2

The charts on the Metrics page of the Insights site get stuck loading the data and the pre-populated End Time field does not translate to the correct time.

Cause

There are two possible causes for these issues.

Action

Ensure that there is no allow or block list on your network or browser that is blocking traffic to forum.appian-dynamic.com.
Update the user's timezone in Forum to one of the dynamically changing timezones and reload the interface.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: August 2020

Tags: Cloud Insights, Cloud, forum

KB-2086 Cloud Insights charts do not display any data

Rebecca Jonas — Thu, 18 Jun 2020 19:57:52 GMT

Revision 13 posted to Appian Knowledge Base by Rebecca Jonas on 6/18/2020 7:57:52 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no allow or block list on your network or browser that is blocking traffic to forum.appian-dynamic.com

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2020

Tags: Cloud Insights, Cloud, forum

KB-2086 Cloud Insights charts do not display any data

Rebecca Jonas — Thu, 18 Jun 2020 19:57:41 GMT

Revision 12 posted to Appian Knowledge Base by Rebecca Jonas on 6/18/2020 7:57:41 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no allow or block list on your network or browser that is blocking traffic to forum.appian-dynamic.com

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: Cloud Insights, Cloud, forum

KB-2086 Cloud Insights charts do not display any data

Parmida Borhani — Tue, 03 Mar 2020 21:49:46 GMT

Revision 11 posted to Appian Knowledge Base by Parmida Borhani on 3/3/2020 9:49:46 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: Cloud Insights, Cloud, forum

KB-2086 Cloud Insights charts do not display any data

Rebecca Jonas — Tue, 03 Mar 2020 15:11:49 GMT

Revision 9 posted to Appian Knowledge Base by Rebecca Jonas on 3/3/2020 3:11:49 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

KB-2086 Cloud Insights charts do not display any data

Rebecca Jonas — Tue, 03 Mar 2020 15:11:49 GMT

Revision 10 posted to Appian Knowledge Base by Rebecca Jonas on 3/3/2020 3:11:49 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts only load the chart title

Rebecca Jonas — Tue, 03 Mar 2020 15:08:16 GMT

Revision 8 posted to Appian Knowledge Base by Rebecca Jonas on 3/3/2020 3:08:16 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts only load the chart title

Rebecca Jonas — Tue, 03 Mar 2020 15:08:02 GMT

Revision 7 posted to Appian Knowledge Base by Rebecca Jonas on 3/3/2020 3:08:02 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts only load the chart title

Cali Nelson — Tue, 03 Mar 2020 15:05:37 GMT

Revision 6 posted to Appian Knowledge Base by Cali Nelson on 3/3/2020 3:05:37 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts only load the chart title

Rebecca Jonas — Tue, 03 Mar 2020 15:03:23 GMT

Revision 5 posted to Appian Knowledge Base by Rebecca Jonas on 3/3/2020 3:03:23 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts only load the chart title

Cali Nelson — Fri, 07 Feb 2020 15:54:48 GMT

Revision 4 posted to Appian Knowledge Base by Cali Nelson on 2/7/2020 3:54:48 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

forum.appian-dynamic.com is not accessible on the current network or browser.

Action

Ensure that there is no white or blacklisting on your network or browser that is blocking traffic to forum.appian-dynamic.com.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts fail to load

Cali Nelson — Fri, 07 Feb 2020 15:48:48 GMT

Revision 3 posted to Appian Knowledge Base by Cali Nelson on 2/7/2020 3:48:48 PM

Symptoms

The charts on the Metrics tab of the Cloud Insights site only load the header and do not show any data.

Cause

The Type class is missing from the appian-plugin-sdk.jar file that is used to compile Suite API plugins.This issue has been reported to the Appian Product Team. The reference number for this issue is AN-90744.

Action

Add <APPIAN_HOME>/deployment/web.war/WEB-INF/lib/appiancorp-suiteapi-annotations-0-SNAPSHOT.jar (Tomcat) or <APPIAN_HOME>/suite.ear/lib/appiancorp-suiteapi-annotations-0-SNAPSHOT.jar (JBoss) to the classpath when compiling the plugin. This requires an Appian installation on the machine that is being used to develop the plugin.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2020

Tags: Cloud Insights, Cloud, forum

[DRAFT] KB-XXXX Cloud Insights charts fail to load

Cali Nelson — Fri, 07 Feb 2020 15:46:03 GMT

Revision 2 posted to Appian Knowledge Base by Cali Nelson on 2/7/2020 3:46:03 PM

Test

Tags: Cloud Insights, Cloud, forum

KB-XXXX Cloud Insights charts fail to load

Cali Nelson — Fri, 07 Feb 2020 15:33:22 GMT

Revision 1 posted to Appian Knowledge Base by Cali Nelson on 2/7/2020 3:33:22 PM

Test

Tags: Cloud Insights, Cloud, forum