https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-consoleen-USTelligent Community 12https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-consoleTue, 31 Mar 2020 21:47:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f87d7f33-0659-47a9-8d22-4cf3c40068bbRebecca Jonashttps://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console#commentsCurrent Revision posted to Appian Knowledge Base by Rebecca Jonas on 3/31/2020 9:47:07 PM<br /> <h2>Symptoms</h2> <p>The following warning message is observed on the Users page of the Admin Console:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/exceeded_5F00_licensedusers.PNG" /></p> <h2>Cause</h2> <p>This message indicates that the number of users on the site has exceeded the number of licensed users allowed.&nbsp;</p> <h2>Action</h2> <p>To resolve this, either deactivate some user accounts or contact your Appian Account Executive to acquire additional users.</p> <p>If you believe you are receiving this message in error, contact your Appian Account Executive. Otherwise, if you have already purchased more licenses, you will not be prevented from creating new users and the message will be cleared on your next site restart.&nbsp;</p> <h2>Affected Versions</h2> <p>This applies to all versions of Appian.&nbsp;</p> <p>Last Reviewed: March 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, license, admin console, users</div> https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console/revision/5Tue, 31 Mar 2020 21:47:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f87d7f33-0659-47a9-8d22-4cf3c40068bbRebecca Jonashttps://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console#commentsRevision 5 posted to Appian Knowledge Base by Rebecca Jonas on 3/31/2020 9:47:07 PM<br /> <h2>Symptoms</h2> <p>The following warning message is observed on the Users page of the Admin Console:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/exceeded_5F00_licensedusers.PNG" /></p> <h2>Cause</h2> <p>This message indicates that the number of users on the site has exceeded the number of licensed users allowed.&nbsp;</p> <h2>Action</h2> <p>To resolve this, either deactivate some user accounts or contact your Appian Account Executive to acquire additional users.</p> <p>If you believe you are receiving this message in error, contact your Appian Account Executive. Otherwise, if you have already purchased more licenses, you will not be prevented from creating new users and the message will be cleared on your next site restart.&nbsp;</p> <h2>Affected Versions</h2> <p>This applies to all versions of Appian.&nbsp;</p> <p>Last Reviewed: March 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, license, admin console, users</div> https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console/revision/4Wed, 25 Mar 2020 03:57:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f87d7f33-0659-47a9-8d22-4cf3c40068bbParmida Borhanihttps://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console#commentsRevision 4 posted to Appian Knowledge Base by Parmida Borhani on 3/25/2020 3:57:07 AM<br /> <h2>Symptoms</h2> <p>The following warning message is observed on the Users page of the Admin Console:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/exceeded_5F00_licensedusers.PNG" /></p> <h2>Cause</h2> <p>This message indicates that the number of users on the site has exceeded the number of licensed users allowed.&nbsp;</p> <h2>Action</h2> <p>To resolve this, either deactivate some user accounts or contact your Appian Account Executive to acquire additional users.</p> <p>If you believe you are receiving this message in error, contact your Appian Account Executive. Otherwise, if you have already purchased more licenses, you will not be prevented from creating new users and the message will be cleared on your next site restart.&nbsp;</p> <h2>Affected Versions</h2> <p>This applies to all versions of Appian.&nbsp;</p> <p>Last Reviewed: March 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, license, admin console, users</div> https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console/revision/3Wed, 25 Mar 2020 03:54:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f87d7f33-0659-47a9-8d22-4cf3c40068bbParmida Borhanihttps://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console#commentsRevision 3 posted to Appian Knowledge Base by Parmida Borhani on 3/25/2020 3:54:35 AM<br /> <h2>Symptoms</h2> <p>The following warning message is observed on the Users page of the Admin Console:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/exceeded_5F00_licensedusers.PNG" /></p> <h2>Cause</h2> <p>This message indicates that the number of users on the site has exceeded the number of licensed users allowed. This does&nbsp;not prevent more users from being added to the system.&nbsp;</p> <h2>Action</h2> <p>To resolve this, either deactivate some user accounts or contact your Appian Account Executive to acquire additional users.</p> <p>If you believe you are receiving this message in error, contact your Appian Account Executive. Otherwise, if you have already purchased more licenses, you will not be prevented from creating new users and the message will be cleared on your next site restart.&nbsp;</p> <h2>Affected Versions</h2> <p>This applies to all versions of Appian.&nbsp;</p> <p>Last Reviewed: March 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, license, admin console, users</div> https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console/revision/2Thu, 20 Feb 2020 05:07:40 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f87d7f33-0659-47a9-8d22-4cf3c40068bbParmida Borhanihttps://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console#commentsRevision 2 posted to Appian Knowledge Base by Parmida Borhani on 2/20/2020 5:07:40 AM<br /> <h2>Symptoms</h2> <p>The following warning message is observed on the Users page of the Admin Console:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/exceeded_5F00_licensedusers.PNG" /></p> <h2>Cause</h2> <p>This message indicates that the number of users on the site has exceeded the number of licensed users allowed. This does&nbsp;not prevent more users from being added to the system.&nbsp;</p> <h2>Action</h2> <p>To remain in compliance, the number of active users needs to be reduced or more user licenses need to be purchased. If additional licenses are purchased, a restart of the environment is required to remove the warning from the Admin Console.</p> <h2>Affected Versions</h2> <p>This applies to all versions of Appian.&nbsp;</p> <p>Last Reviewed: February 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, license, admin console, users</div> https://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console/revision/1Thu, 20 Feb 2020 04:59:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f87d7f33-0659-47a9-8d22-4cf3c40068bbParmida Borhanihttps://community.appian.com/support/w/kb/1680/kb-2099-the-site-has-exceeded-the-number-of-licensed-users-message-observed-in-the-admin-console#commentsRevision 1 posted to Appian Knowledge Base by Parmida Borhani on 2/20/2020 4:59:24 AM<br /> <h2>Symptoms</h2> <p>The following warning message is observed on the Users page of the Admin Console:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/exceeded_5F00_licensedusers.PNG" /></p> <h2>Cause</h2> <p>This message indicates that the number of users on the site has exceeded the number of licensed users allowed. This does&nbsp;not prevent more users from being added to the system.&nbsp;</p> <h2>Action</h2> <p>To remain in compliance, the number of active users needs to be reduced or more user licenses need to be purchased. If additional licenses are purchased, a maintenance window is required to remove the warning from the Admin Console.</p> <h2>Affected Versions</h2> <p>This applies to all versions of Appian.&nbsp;</p> <p>Last Reviewed: February 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, license, admin console, users</div>