KB-2123 Emails fail to send through Office 365 with "Failed to process message due to a permanent exception with message" error

Rebecca Jonas — Tue, 26 May 2020 20:04:39 GMT

Current Revision posted to Appian Knowledge Base by Rebecca Jonas on 5/26/2020 8:04:39 PM

Symptoms

Office 365 is configured as the email server for an Appian Cloud site, which is failing to send emails. The following error is seen in the application server log:

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Office 365 is blocking emails with the address specified in the from field of the above error message. Often, the site is using the Appian Cloud default system email address, admin@<CLOUD_SITE_URL>, which Office 365 is not configured to allow by default.

Action

There are two possible actions that can resolve the issue:

Update the Office 365 settings to allow sending from the blocked email address.
Open a support case with Appian Support to change the from email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud.

Last Reviewed: May 2020

Tags: email, office365, Cloud

DRAFT [SP-2343] Emails fail to send through Office 365 with "Failed to process message due to a permanent exception with message" error

Parmida Borhani — Mon, 25 May 2020 02:50:06 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 5/25/2020 2:50:06 AM

Symptoms

Office 365 is configured as the email server for an Appian Cloud site, which is failing to send emails. The following error is seen in the application server log:

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Action

There are two possible actions that can resolve the issue:

Update the Office 365 settings to allow sending from the blocked email address.
Open a support case with Appian Support to change the from email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud.

Last Reviewed: May 2020

Tags: email, office365, Cloud

DRAFT [SP-2343] Emails fail to send through Office 365 with "Failed to process message due to a permanent exception with message" error

Parmida Borhani — Mon, 25 May 2020 02:49:32 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 5/25/2020 2:49:32 AM

Symptoms

Office 365 is configured as the email server for an Appian Cloud site, which is failing to send emails. The following error is seen in the application server log:

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Action

There are two possible actions that can resolve the issue:

Update the Office 365 settings to allow sending from the blocked email address.
Open a support case with Appian Support to change the from email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud.

Last Reviewed: March 2020

Tags: email, office365, Cloud

DRAFT [SP-2343] Emails fail to send through Office 365 with "Failed to process message due to a permanent exception with message" error

Parmida Borhani — Mon, 25 May 2020 02:48:47 GMT

Revision 5 posted to Appian Knowledge Base by Parmida Borhani on 5/25/2020 2:48:47 AM

Office 365 is configured as the email server for an Appian Cloud site, which is failing to send emails. The following error is seen in the application server log:

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> 
... 
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Action

There are two possible actions that can resolve the issue:

Update the Office 365 settings to allow sending from the blocked email address.
Open a support case with Appian Support to change the from email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud.

Last Reviewed: March 2020

Tags: email, office365, Cloud

DRAFT [SP-2343] Emails fail to send through Office 365 with "Failed to process message due to a permanent exception with message" error

Zach Puderbach — Thu, 21 May 2020 22:02:54 GMT

Revision 4 posted to Appian Knowledge Base by Zach Puderbach on 5/21/2020 10:02:54 PM

Symptoms

Office 365 configured as the email server for an Appian cloud site fails to send emails. The following error can be seen in the application server log

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> ... Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> ... Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Office 365 is blocking emails with the address specified in the 'from' field of the above error message. Often, the site is using the Appian Cloud default system email address, "admin@<CLOUD_SITE_URL", which Office 365 is not configured to allow.

Action

There are two possible actions that can resolve the issue;

Update the Office 365 settings to allow sending from the blocked email address.
Open a support case with Appian Support to change the 'from' email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud.

Last Reviewed: March 2020

Tags: email, Cloud

DRAFT [SP-2343] Emails fail to send to Office 365 with "Failed to process message due to a permanent exception with message" error

Zach Puderbach — Mon, 18 May 2020 22:59:54 GMT

Revision 3 posted to Appian Knowledge Base by Zach Puderbach on 5/18/2020 10:59:54 PM

Symptoms

Office 365 configured as the email server for an Appian cloud site fails to send emails. The following error can be seen in the application server log

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_DDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> ... Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<FROM_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> ... Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Office 365 is blocking emails with the address specified in the 'from' field of the above error message. One possible reason This is often the Appian Cloud site's system email address.

Action

There are two possible actions that can resolve the issue;

Update the Office 365 settings to allow sending from the blocked email address.
Change the 'from' email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud

Last Reviewed: March 2020

Tags: email, Cloud

DRAFT [SP-2343] Emails fail to send to Office 365 with "Failed to process message due to a permanent exception with message" error

Zach Puderbach — Mon, 23 Mar 2020 16:04:32 GMT

Revision 2 posted to Appian Knowledge Base by Zach Puderbach on 3/23/2020 4:04:32 PM

Symptoms

Office 365 configured as the email server for an Appian cloud site fails to receive emails from an Appian Cloud site. The following error can be seen in the application server log

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<SYSTEM_EMAIL_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> ... Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=<SYSTEM_EMAIL_ADDRESS>, to=<TO_ADDRESS>, subject=<SUBJECT> ... Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

The Office 365 server is blocking emails sent from the 'from' email address. This is often the Appian Cloud site's system email address.

Action

Update the Office 365 settings to allow sending from the blocked email address or change the 'from' email address to an address allowed by the Office 365 settings.

Affected Versions

This article applies to all versions on Appian Cloud

Last Reviewed: March 2020

Tags: email, Cloud

DRAFT [SP-2343] Emails fail to send to Office 365 with "Failed to process message due to a permanent exception with message" error

Zach Puderbach — Tue, 10 Mar 2020 20:28:51 GMT

Revision 1 posted to Appian Knowledge Base by Zach Puderbach on 3/10/2020 8:28:51 PM

Symptoms

javax.resource.spi.work.WorkCompletedException: com.appiancorp.process.engine.EmailSendException: Could not send email [from=admin@swfwmddev.watermatters.org, to=eric.byszeski@watermatters.org, subject=ePermitting | SWFWMD (DEV) Password Change] ... Caused by: com.appiancorp.process.engine.EmailSendException: Could not send email [from=admin@swfwmddev.watermatters.org, to=eric.byszeski@watermatters.org, subject=ePermitting | SWFWMD (DEV) Password Change] ... Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message

Cause

Office 365 if blocking the 'from' email address

Action

Update the office 365 settings to allow sending from this email address or change the 'from' email address

Affected Versions

This article applies to all versions on Appian Cloud

Last Reviewed: March 2020

Tags: email, Cloud