The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No Appian Health Check errors are printed in the tomcat-stdOut.log.
There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.
There are two actions that can be taken to resolve this issue:
Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.
SELECT * FROM healthcheck;
UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
This article applies to Appian 19.4.
Last Reviewed: April 2020
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