KB-2110 Health Check stuck on the "Analyze Data" stage in Appian 19.4

Parmida Borhani — Fri, 18 Feb 2022 03:29:29 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 2/18/2022 3:29:29 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No Appian Health Check errors are printed in the tomcat-stdOut.log.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

There are two actions that can be taken to resolve this issue:

Apply the latest hotfix to your Appian installation.
Follow the below steps based on installation type:

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

Self-managed

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
Execute the Appian Health Check.

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: April 2020

Tags: known issues, health check, fixed issues, infrastructure

KB-2110 Health Check stuck on the "Analyze Data" stage

Parmida Borhani — Sun, 26 Apr 2020 22:11:25 GMT

Revision 12 posted to Appian Knowledge Base by Parmida Borhani on 4/26/2020 10:11:25 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No Appian Health Check errors are printed in the tomcat-stdOut.log.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

There are two actions that can be taken to resolve this issue:

Apply the latest hotfix to your Appian installation.
Follow the below steps based on installation type:

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

Self-managed

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
Execute the Appian Health Check.

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: April 2020

Tags: known issues, health check, fixed issues, infrastructure

KB-2110 Health Check stuck on the "Analyze Data" stage

James Lee — Fri, 24 Apr 2020 14:22:49 GMT

Revision 11 posted to Appian Knowledge Base by James Lee on 4/24/2020 2:22:49 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No Appian Health Check errors are printed in the tomcat-stdOut.log.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

There are two actions that can be taken to resolve this issue:

Apply the latest hotfix to your Appian installation.
Follow the below steps based on installation type:

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
Execute the Appian Health Check

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: April 2020

Tags: known issues, health check, fixed issues, infrastructure

KB-2110 Health Check stuck on the "Analyze Data" stage

James Lee — Fri, 24 Apr 2020 14:22:26 GMT

Revision 10 posted to Appian Knowledge Base by James Lee on 4/24/2020 2:22:26 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No Appian Health Check errors are printed in the tomcat-stdOut.log.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

There are two actions that can be taken to resolve this issue:

Apply the latest hotfix to your Appian installation.
Follow the below steps based on installation type:

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
Execute the Appian Health Check

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: April 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Fri, 24 Apr 2020 14:17:37 GMT

Revision 9 posted to Appian Knowledge Base by James Lee on 4/24/2020 2:17:37 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No Appian Health Check errors are printed in the tomcat-stdOut.log.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

There are two actions that can be taken to resolve this issue:

Apply the latest hotfix to your Appian installation.
Follow the below steps based on installation type:

Cloud

Open a case with Appian Support and note to the case description that you are experiencing behavior in line with this article.

On-Premise

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
Execute the Appian Health Check

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: April 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

kevin.huang — Wed, 22 Apr 2020 05:27:37 GMT

Revision 8 posted to Appian Knowledge Base by kevin.huang on 4/22/2020 5:27:37 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the application server logs (tomcat-stdOut.log).

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check for on-premise installations:

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;
Execute the Appian Health Check

To unblock the Appian Health Check for Cloud installations, please contact Appian Support.

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: April 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Wed, 18 Mar 2020 22:00:59 GMT

Revision 7 posted to Appian Knowledge Base by James Lee on 3/18/2020 10:00:59 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the logs.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check:

Connect to the Appian Primary Database.
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: March 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Wed, 18 Mar 2020 22:00:42 GMT

Revision 6 posted to Appian Knowledge Base by James Lee on 3/18/2020 10:00:42 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the logs.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check:

Connect to the Appian Primary Database
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;

Affected Versions

This article applies to Appian 19.4.

Last Reviewed: March 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Wed, 18 Mar 2020 21:57:04 GMT

Revision 5 posted to Appian Knowledge Base by James Lee on 3/18/2020 9:57:04 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the logs.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check:

Connect to the Appian Primary Database
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;

Affected Versions

This article applies to Appian 19.4

Last Reviewed: March 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Wed, 18 Mar 2020 21:56:11 GMT

Revision 4 posted to Appian Knowledge Base by James Lee on 3/18/2020 9:56:11 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the logs.

Cause

There is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check:

Connect to the Appian Primary Database
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;

Affected Versions

This article applies to Appian 19.4

Last Reviewed: March 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Wed, 18 Mar 2020 21:55:16 GMT

Revision 3 posted to Appian Knowledge Base by James Lee on 3/18/2020 9:55:16 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the logs.

Cause

The Appian Health Check becomes stuck during the "Analyze Data" stage because there is no timeout specified for the HTTP connection to Appian Forum. This issue has been addressed via AN-148308 in Appian 19.4 Hotfix Package C.

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check:

Connect to the Appian Primary Database
Run: SELECT * FROM healthcheck;
For any rows that have a fields of status=RUNNING and heartbeat=null, note down the value of the id field.
With the identified id in Step 3, run UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;

Affected Versions

This article applies to Appian 19.4

Last Reviewed: March 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Health Check stuck on the "Analyze Data" stage

James Lee — Wed, 18 Mar 2020 21:50:18 GMT

Revision 2 posted to Appian Knowledge Base by James Lee on 3/18/2020 9:50:18 PM

Symptoms

The Appian Health Check is stuck on the "Analyze Data" stage, typically on the first execution of the Health Check. No errors are printed in the logs.

Cause

Action

Apply the latest hotfix to your Appian installation, or follow the below instructions to unblock the Appian Health Check;

Connect to the Appian Primary Database
Run: SELECT * FROM healthcheck;
For any rows that have a fields of 'status=RUNNING' and 'heartbeat=null', note down the value of the 'id' field.
With the identified 'id' in Step 3, run: UPDATE healthcheck set status='FAILED',status_constraint=<ID_OF_STUCK_RUN> where id=<ID_OF_STUCK_RUN>;

Affected Versions

This article applies to Appian 19.4

Last Reviewed: March 2020

Tags: health check, infrastructure

DRAFT KB-XXXX Unblock Health Check stuck at 'Analyze Data'

kevin.huang — Tue, 17 Mar 2020 04:56:56 GMT

Revision 1 posted to Appian Knowledge Base by kevin.huang on 3/17/2020 4:56:56 AM

Symptoms

If the Health Check is stuck on the 'Analyze Data' stage, there are no errors printed in any logs or additional symptoms. Users typically see this happen on the first execution.

Cause

The Appian Health Check hangs during the "Analyze Data" stage because there is no timeout specified for the HTTP connection to Appian Forum.

This issue has been addressed via AN-148308 in Appian 19.4.70.0 Hotfix Package C.

Action

To prevent the Appian Health Check being stuck:

Apply the latest hotfix to your Appian installation.

To unblock the Appian Health Check;

Connect to the Appian Primary Database
Run: SELECT * FROM healthcheck;
For any rows that have a fields of 'status=RUNNING' and 'heartbeat=null', note down the value of 'id'
With the identified 'id' in Step 3, run: UPDATE healthcheck set status='FAILED',status_constraint=<ID OF HANGING RUN> where id=<ID OF HANGING RUN>;

Affected Versions

This article applies to Appian 19.4.70.0 and earlier.

Last Reviewed: March 2020

Tags: health check, infrastructure