KB-2100 Overview of custom SMTP server setup process in Appian Cloud

khalid.sharara — Tue, 03 Jan 2023 17:04:23 GMT

Current Revision posted to Appian Knowledge Base by khalid.sharara on 1/3/2023 5:04:23 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud. Note that custom SMTP configuration is not available for customers subscribed to Basic Support.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, configure a new or modified VPN tunnel if necessary, and ensure that Appian can telnet to the provided host and port.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. At this point all information needed to configure a custom SMTP server has been communicated.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in self-managed environments, reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, infrastructure, Cloud

KB-2100 Overview of custom SMTP server setup process in Appian Cloud

Parmida Borhani — Thu, 23 Jul 2020 05:10:17 GMT

Revision 26 posted to Appian Knowledge Base by Parmida Borhani on 7/23/2020 5:10:17 AM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, configure a new or modified VPN tunnel if necessary, and ensure that Appian can telnet to the provided host and port.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. At this point all information needed to configure a custom SMTP server has been communicated.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in self-managed environments, reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, infrastructure, Cloud

KB-2100 Overview of custom SMTP server setup process in Appian Cloud

khalid.sharara — Thu, 23 Apr 2020 17:17:32 GMT

Revision 25 posted to Appian Knowledge Base by khalid.sharara on 4/23/2020 5:17:32 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, configure a new or modified VPN tunnel if necessary, and ensure that Appian can telnet to the provided host and port.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. At this point all information needed to configure a custom SMTP server has been communicated.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, infrastructure, Cloud

KB-2100 Overview of custom SMTP server setup process in Appian Cloud

khalid.sharara — Wed, 01 Apr 2020 20:30:46 GMT

Revision 24 posted to Appian Knowledge Base by khalid.sharara on 4/1/2020 8:30:46 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. At this point all information needed to configure a custom SMTP server has been communicated.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, infrastructure, Cloud

KB-2100 Overview of custom SMTP server setup process in Appian Cloud

Parmida Borhani — Wed, 01 Apr 2020 05:34:49 GMT

Revision 22 posted to Appian Knowledge Base by Parmida Borhani on 4/1/2020 5:34:49 AM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. At this point all information needed to configure a custom SMTP server has been communicated.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, infrastructure, Cloud

KB-2100 Overview of custom SMTP server setup process in Appian Cloud

Parmida Borhani — Wed, 01 Apr 2020 05:34:49 GMT

Revision 23 posted to Appian Knowledge Base by Parmida Borhani on 4/1/2020 5:34:49 AM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. At this point all information needed to configure a custom SMTP server has been communicated.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, infrastructure, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Tue, 31 Mar 2020 22:10:37 GMT

Revision 21 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/31/2020 10:10:37 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Fri, 27 Mar 2020 15:34:00 GMT

Revision 20 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/27/2020 3:34:00 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Fri, 27 Mar 2020 15:14:41 GMT

Revision 19 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/27/2020 3:14:41 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Fri, 27 Mar 2020 14:10:45 GMT

Revision 18 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/27/2020 2:10:45 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Fri, 27 Mar 2020 14:06:48 GMT

Revision 17 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/27/2020 2:06:48 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Tue, 24 Mar 2020 17:14:10 GMT

Revision 16 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/24/2020 5:14:10 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

khalid.sharara — Tue, 24 Mar 2020 16:55:15 GMT

Revision 15 posted to Appian Knowledge Base by khalid.sharara on 3/24/2020 4:55:15 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer:If the SMTP server requires authentication, communicate the password securely through a Webex. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Parmida Borhani — Tue, 24 Mar 2020 01:31:50 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 3/24/2020 1:31:50 AM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer (optional): Communicate the password securely through a WebEx. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, smtp, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Mon, 23 Mar 2020 19:39:58 GMT

Revision 13 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/23/2020 7:39:58 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer (optional): Communicate the password securely through a WebEx. (At this point all information needed to configure a custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

khalid.sharara — Mon, 23 Mar 2020 19:03:28 GMT

Revision 12 posted to Appian Knowledge Base by khalid.sharara on 3/23/2020 7:03:28 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer (optional): Communicate the password securely through a WebEx. (At this point all necessary information for the custom SMTP setup has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Mon, 23 Mar 2020 18:12:47 GMT

Revision 11 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/23/2020 6:12:47 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer (optional): Communicate the password securely through a WebEx. (At this point all necessary information has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Mon, 23 Mar 2020 18:09:58 GMT

Revision 10 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/23/2020 6:09:58 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer (optional): Communicate the password securely through a WebEx. (At this point all information needed to configure the custom SMTP server has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Mon, 23 Mar 2020 18:06:09 GMT

Revision 9 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/23/2020 6:06:09 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Appian + Customer: Communicate the custom SMTP server password securely through a WebEx. (At this point all information needed to establish a VPN tunnel has been communicated.)
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Thu, 19 Mar 2020 14:19:11 GMT

Revision 8 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/19/2020 2:19:11 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud

DRAFT SP-4128 Overview of custom SMTP server setup process in Appian Cloud

Nicholas Van Dyke — Thu, 19 Mar 2020 14:17:02 GMT

Revision 7 posted to Appian Knowledge Base by Nicholas Van Dyke on 3/19/2020 2:17:02 PM

Purpose

The purpose of this article is to give a high-level overview of the custom SMTP server setup process in Appian Cloud.

Instructions

Steps:

Customer: Create a support case and submit a completed version of the custom SMTP server worksheet. All sections highlighted in green are required, whereas all sections highlighted in yellow are optional.
Appian: Review the worksheet, ensure that Appian can telnet to the provided host and port, and configure a new or modified VPN tunnel if necessary.
Customer: Provide Appian with a 2-4 hour window to restart the Appian Cloud site to persist the configuration changes.
Appian + Customer: Troubleshoot the connection.

For information on the custom SMTP server setup process in on-premise environments, please reference the following documentation.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: March 2020

Tags: email, how-to, Cloud