KB-2157 How to update Support Contacts

Parmida Borhani — Tue, 18 May 2021 01:10:39 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 5/18/2021 1:10:39 AM

Purpose

Support Contacts are registered users of an organization authorized to create, view and update technical support cases on behalf of your Appian projects. Support Contacts receive communications from Appian Technical Support related to active support cases, new release notifications and Appian Cloud maintenance activities. This article outlines the process of updating your organization's Support Contacts.

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must be an existing User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their profile. To add this number, see KB-1558.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

To add/remove a support contact that is outside of your organization (ex: contact from a Partner organization), create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

KB-2157 How to update Support Contacts

Parmida Borhani — Mon, 08 Mar 2021 05:09:33 GMT

Revision 8 posted to Appian Knowledge Base by Parmida Borhani on 3/8/2021 5:09:33 AM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must be an existing User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their profile. To add this number, see KB-1558.

Steps

Navigate to My Appian and click on Support > Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

To add/remove a support contact that is outside of your organization (ex: contact from a Partner organization), create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

KB-2157 How to update Support Contacts

James Lee — Wed, 14 Oct 2020 22:57:01 GMT

Revision 7 posted to Appian Knowledge Base by James Lee on 10/14/2020 10:57:01 PM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must be an existing User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their profile. To add this number, see KB-1558.

Steps

Navigate to the support page of Insights and click on Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

To add/remove a support contact that is outside of your organization (ex: contact from a Partner organization), create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

[DRAFT SP-5322] KB-XXXX How to update Support Contacts

Parmida Borhani — Tue, 13 Oct 2020 04:41:12 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 10/13/2020 4:41:12 AM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must be an existing User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their profile. To add this number, see KB-1558.

Steps

Navigate to the support page of Insights and click on Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

To add/remove a support contact that is outside of your organization (ex: contact from a Partner organization), create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

[DRAFT SP-5322] KB-XXXX How to update Support Contacts

Parmida Borhani — Thu, 08 Oct 2020 00:21:20 GMT

Revision 5 posted to Appian Knowledge Base by Parmida Borhani on 10/8/2020 12:21:20 AM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must either be an existing User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their Forum profile. To add this number, see KB-1558.

Steps

Navigate to the support page of Insights and click on Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

To add/remove a support contact that is outside of your organization (ex: contact from a Partner organization), create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

[DRAFT SP-5322] KB-XXXX How to update Support Contacts

Parmida Borhani — Thu, 08 Oct 2020 00:19:23 GMT

Revision 4 posted to Appian Knowledge Base by Parmida Borhani on 10/8/2020 12:19:23 AM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must either be an existing User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their Forum profile. To add this number, see KB-1558.

Steps

Navigate to the support page of Insights and click on Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

If further assistance is required, create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

[DRAFT SP-5322] KB-XXXX How to update Support Contacts

Parmida Borhani — Wed, 07 Oct 2020 00:05:16 GMT

Revision 3 posted to Appian Knowledge Base by Parmida Borhani on 10/7/2020 12:05:16 AM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must either be an existing Support Contact or a User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their Forum profile. To add this number, see KB-1558.

Steps

Navigate to the support page of Insights and click on Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

If further assistance is required, create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To, community, forum

[DRAFT SP-5322] KB-XXXX How to update Support Contacts

Parmida Borhani — Wed, 07 Oct 2020 00:01:52 GMT

Revision 2 posted to Appian Knowledge Base by Parmida Borhani on 10/7/2020 12:01:52 AM

Purpose

Instructions

Pre-requisites

In order to update your organization's Support Contacts, you must either be an existing Support Contact or a User Registration Administrator.
Only registered users associated with your organization can be added or removed from the Support Contacts list. To register a user, see KB-1247.
All Support Contacts must have a valid, reachable phone number associated with their Forum profile. To add this number, see KB-1558.

Steps

Navigate to the support page of Insights and click on Accounts.
Open the Update Support Contacts related action.
Add or remove users as appropriate.
Save the changes.

If further assistance is required, create a case with Appian Technical Support.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: October 2020

Tags: support contacts, administration, How To

[DRAFT SP-5322] KB-XXXX How to update support contacts

Parmida Borhani — Tue, 06 Oct 2020 23:00:08 GMT

Revision 1 posted to Appian Knowledge Base by Parmida Borhani on 10/6/2020 11:00:08 PM

Purpose

Instructions

Affected Versions

Last Reviewed: October 2020