KB-2186 "Infrastructure: Environment Removed" email received but no users report removing the connected environment

Parmida Borhani — Thu, 14 Oct 2021 05:49:32 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 10/14/2021 5:49:32 AM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

Additionally, the user who set up the connection is logged in the devops_infrastructure.csv log as the user who removed the connection. An HTTP 404 is also observed at /suite/devops-infrastructure/handlers in the tomcat-access.log of the remote environment:

YYYY-MM-DD HH:MM:SS /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

This issue has been hotfixed via AN-190319 in the following versions:

20.4.1095.0
21.1.820.0
21.2.530.0
21.3.245.0
21.4 GA and later

With this fix, when Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically disable the connected environment instead of removing it.

Workaround

Re-add the connected environment in the Admin Console.

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 19.1 through Appian 21.4.

Last Reviewed: October 2021

Tags: administration, connected environment, integration, admin console, Devops: Infrastructure

KB-2186 "Infrastructure: Environment Removed" email received but no users report removing the connected environment

Parmida Borhani — Fri, 14 May 2021 03:19:27 GMT

Revision 13 posted to Appian Knowledge Base by Parmida Borhani on 5/14/2021 3:19:27 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

YYYY-MM-DD HH:MM:SS /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: administration, connected environment, integration, admin console, Devops: Infrastructure

KB-2186 "Infrastructure: Environment Removed" email received but no users report removing the connected environment

Parmida Borhani — Fri, 14 May 2021 03:19:27 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 5/14/2021 3:19:27 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

YYYY-MM-DD HH:MM:SS /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: administration, connected environment, integration, admin console, Devops: Infrastructure

DRAFT KB-[SP-5430] "Infrastructure: Environment Removed" email received but no users report removing the connected environment

Parmida Borhani — Thu, 13 May 2021 05:09:15 GMT

Revision 12 posted to Appian Knowledge Base by Parmida Borhani on 5/13/2021 5:09:15 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

YYYY-MM-DD HH:MM:SS /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: administration, connected environment, integration, admin console, Devops: Infrastructure

DRAFT KB-[SP-5430] "Infrastructure: Environment Removed" email received but no system administrators report removing the connected environment

Parmida Borhani — Thu, 13 May 2021 05:08:50 GMT

Revision 11 posted to Appian Knowledge Base by Parmida Borhani on 5/13/2021 5:08:50 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

YYYY-MM-DD HH:MM:SS /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: administration, connected environment, integration, admin console, Devops: Infrastructure

DRAFT KB-[SP-5430] "Infrastructure: Environment Removed" email received but no system administrators report removing the connected environment

Parmida Borhani — Thu, 13 May 2021 05:04:39 GMT

Revision 10 posted to Appian Knowledge Base by Parmida Borhani on 5/13/2021 5:04:39 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

Additionally, the user who set up the connection is logged in the devops_infrastructure.csv log as the user who removed the connection:

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 at /suite/devops-infrastructure/handlers in the tomcat-access.log of the remote environment:

<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-[SP-5430] Connected environment was automatically removed

Parmida Borhani — Thu, 13 May 2021 05:02:33 GMT

Revision 9 posted to Appian Knowledge Base by Parmida Borhani on 5/13/2021 5:02:33 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

Additionally, the user who set up the connection is logged in the devops_infrastructure.csv log as the user who removed the connection:

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 at /suite/devops-infrastructure/handlers in the tomcat-access.log of the remote environment:

<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-[SP-5430] Connected environment was automatically removed

Parmida Borhani — Thu, 13 May 2021 05:01:57 GMT

Revision 8 posted to Appian Knowledge Base by Parmida Borhani on 5/13/2021 5:01:57 AM

Symptoms

System Administrators receive an email that reads, "An environment in your infrastructure has been removed", but no system administrators report removing the configuration.

Additionally, the user who set up the connection is logged in the the devops_infrastructure.csv log as the user who removed the connection:

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 at /suite/devops-infrastructure/handlers in the tomcat-access.log of the remote environment:

<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-[SP-5430] Connected environment was automatically removed

Zach Puderbach — Wed, 12 May 2021 16:07:41 GMT

Revision 7 posted to Appian Knowledge Base by Zach Puderbach on 5/12/2021 4:07:41 PM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Additionally the devops_infrastructure.csv log shows the user who setup the connection as the user who removed the connection.

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 in the tomcat-access.log at /suite/devops-infrastructure/handlers in the remote environment:

<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment in the Admin Console.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-[SP-5430] Connected environment was automatically removed

Zach Puderbach — Wed, 12 May 2021 14:00:23 GMT

Revision 6 posted to Appian Knowledge Base by Zach Puderbach on 5/12/2021 2:00:23 PM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Additionally the devops_infrastructure.csv log shows the user who setup the connection as the user who removed the connection.

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 in the tomcat-access.log at /suite/devops-infrastructure/handlers in the remote environment:

<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-[SP-5430] Connected environment was automatically removed

Zach Puderbach — Wed, 12 May 2021 13:57:47 GMT

Revision 5 posted to Appian Knowledge Base by Zach Puderbach on 5/12/2021 1:57:47 PM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Additonally the devops_infrastructure.csv log shows the user who setup the connection as the user who removed the connection.

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 in the tomcat-access.log at /suite/devops-infrastructure/handlers in the remote environment:
<Date and Time> /suite/devops-infrastructure/handlers - 404 X.XXX

Cause

When Appian receives a HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-XXXX Connected environment was automatically removed

Zach Puderbach — Tue, 04 May 2021 15:21:05 GMT

Revision 4 posted to Appian Knowledge Base by Zach Puderbach on 5/4/2021 3:21:05 PM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Additionally, the devops_infrastructure.csv log shows the user who setup the connection as the user who removed the connection.

<Date and Time>,DELETED_REMOTE,<Remote site name>,<Remote Site URL>,<Connection Enabled>,<Remote Connection Enabled>,<Created Date>,<Last Action Type>,<Last Action Actor Name>,<Last Action Actor Username>,<Last Action Date>,<IP address>

Lastly, there is an HTTP 404 in the tomcat-access.log at /suite/devops-infrastructure/handlers in the remote environment:
<Date and Time> /suite/devops-infrastructure/handlers - 404 0.350

Cause

When Appian receives an HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: May 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-XXXX Connected environment was automatically removed

Zach Puderbach — Sun, 07 Mar 2021 06:02:59 GMT

Revision 3 posted to Appian Knowledge Base by Zach Puderbach on 3/7/2021 6:02:59 AM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Additionally, the devops_infrastructure.csv log shows the user who setup the connection as the remover.

Cause

When Appian receives an HTTP 404 at the /suite/devops-infrastructure/handlers url, Appian will automatically remove the connected environment.

Action

Re-add the connected environment.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: January 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-XXXX Connected environment was automatically removed

Zach Puderbach — Sun, 07 Mar 2021 03:50:50 GMT

Revision 2 posted to Appian Knowledge Base by Zach Puderbach on 3/7/2021 3:50:50 AM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Additionally, the connected system

Cause

When Appian receives 404 at the /suite/devops-infrastructure/handlers url, it will automatically remove the connected environment

Action

Re-add the connected environment.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: January 2021

Tags: integration, Devops: Infrastructure

DRAFT KB-XXXX Connected environment was automatically removed

Zach Puderbach — Mon, 04 Jan 2021 14:06:13 GMT

Revision 1 posted to Appian Knowledge Base by Zach Puderbach on 1/4/2021 2:06:13 PM

Symptoms

System Administrators receive an email saying a connected environment was removed, but no system administrators report removing the configuration.

Cause

When Appian receives a 404 at the /suite/devops-infrastructure/handlers url, it will automatically remove the connected environment

Action

If the environment was not intended to be removed, re-add it.

Affected Versions

This article applies to Appian 19.1 and later

Last Reviewed: January 2021

Tags: integration, Devops: Infrastructure