KB-2180 "403 Access Denied" when accessing a task from an email link

Elly Meng — Tue, 22 Feb 2022 18:16:39 GMT

Current Revision posted to Appian Knowledge Base by Elly Meng on 2/22/2022 6:16:39 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied" error after attempting to access a task from a system-generated email link:

However, they are able to access the task directly within Appian by navigating to /suite/tempo/tasks.

Cause

The Default Start Page URL configured in the Admin Console > User Start Pages contains a trailing forward slash. This causes an extra forward slash to be added to the task link in the email, resulting in an invalid URL (outlined in red in the above screenshot).

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash after the User Start Page URL. For example:

https://example.appiancloud.com/suite/tempo/

Should be updated to:

https://example.appiancloud.com/suite/tempo

Affected Versions

This article applies to all versions of Appian

Last Reviewed: February 2022

Tags: known issues, design, admin console, sites, open issues

KB-2180 "403 Access Denied" when accessing a task from an email link

Elly Meng — Tue, 22 Feb 2022 18:16:26 GMT

Revision 11 posted to Appian Knowledge Base by Elly Meng on 2/22/2022 6:16:26 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied" error after attempting to access a task from a system-generated email link:

However, they are able to access the task directly within Appian by navigating to /suite/tempo/tasks.

Cause

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash after the User Start Page URL. For example:

https://example.appiancloud.com/suite/tempo/

Should be updated to:

https://example.appiancloud.com/suite/tempo

Affected Versions

This article applies to all versions of Appian

Last Reviewed: February 2022

Tags: known issues, design, admin console, sites, open issues

KB-2180 "403 Access Denied" when accessing a task from an email link

Elly Meng — Tue, 20 Apr 2021 21:49:26 GMT

Revision 9 posted to Appian Knowledge Base by Elly Meng on 4/20/2021 9:49:26 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied error" after attempting to access a task from an email:

However, they are able to access the task directly within Appian by navigating to /suite/tempo/tasks.

Cause

The Default Start Page URL configured in Administration Console > User Start Pages contains a trailing forward slash. This causes an extra forward slash to be added to the task link in the email, resulting in an invalid URL (outlined in red in the above screenshot).

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash after the User Start Page URL. For example:

https://example.appiancloud.com/suite/tempo/

Should be updated to:

https://example.appiancloud.com/suite/tempo

Affected Versions

This article applies to all versions of Appian

Last Reviewed: April 2021

Tags: known issues, design, admin console, sites, open issues

KB-2180 "403 Access Denied" when accessing a task from an email link

Elly Meng — Tue, 20 Apr 2021 21:49:26 GMT

Revision 10 posted to Appian Knowledge Base by Elly Meng on 4/20/2021 9:49:26 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied error" after attempting to access a task from an email:

However, they are able to access the task directly within Appian by navigating to /suite/tempo/tasks.

Cause

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash after the User Start Page URL. For example:

https://example.appiancloud.com/suite/tempo/

Should be updated to:

https://example.appiancloud.com/suite/tempo

Affected Versions

This article applies to all versions of Appian

Last Reviewed: April 2021

Tags: known issues, design, admin console, sites, open issues

DRAFT KB-[SP-5394] "403 Access Denied" when accessing a task from an email link

Elly Meng — Mon, 15 Mar 2021 21:00:23 GMT

Revision 8 posted to Appian Knowledge Base by Elly Meng on 3/15/2021 9:00:23 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied error" after attempting to access a task from an email:

However, they are able to access the task directly within Appian by navigating to /suite/tempo/tasks.

Cause

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash after the User Start Page URL. For example:

https://example.appiancloud.com/suite/tempo/

Should be updated to:

https://example.appiancloud.com/suite/tempo

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021

Tags: known issues, admin console, sites, open issues

DRAFT KB-[SP-5394] Task links direct users to invalid URL when User Start Pages are configured

Elly Meng — Mon, 15 Mar 2021 20:36:18 GMT

Revision 7 posted to Appian Knowledge Base by Elly Meng on 3/15/2021 8:36:18 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied error" after attempting to access a task from an email:

However, they are able to access the task directly within Appian such as by navigating to /suite/tempo/tasks.

Cause

The user is being directed to an invalid URL due to an extra forward slash '/' at the end of the User Start Page URL, as seen in the above screenshot.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash after the User Start Page URL. For example:

https://example.appiancloud.com/suite/sites/page//task/xxxxxxxxx?source=notif

Should be updated to:

https://example.appiancloud.com/suite/sites/page/task/xxxxxxxxx?source=notif

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021

Tags: known issues, admin console, sites, open issues

DRAFT KB-[SP-5394] Task links direct users to invalid URL when User Start Pages are configured

Elly Meng — Mon, 15 Mar 2021 18:42:51 GMT

Revision 6 posted to Appian Knowledge Base by Elly Meng on 3/15/2021 6:42:51 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied error" after attempting to access a task from an email:

However, they are able to access the task directly within Appian such as by navigating to /suite/tempo/tasks.

Cause

The user is being directed to an invalid URL due to an extra forward slash '/' at the end of the User Start Page URL, as seen in the above screenshot.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash in the task URL. For example:

https://example.appiancloud.com/suite/sites/page//task/xxxxxxxxx?source=notif

Should be updated to:

https://example.appiancloud.com/suite/sites/page/task/xxxxxxxxx?source=notif

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021

Tags: known issues, admin console, sites, open issues

DRAFT KB-[SP-5394] Task links direct users to invalid URL when User Start Pages are configured

Elly Meng — Mon, 15 Mar 2021 18:41:11 GMT

Revision 5 posted to Appian Knowledge Base by Elly Meng on 3/15/2021 6:41:11 PM

Symptoms

When User Start Pages are configured, some users see a "403 Access Denied error" after attempting to access a task from an email:

However, they are able to access the task directly within Appian such as by navigating to /suite/tempo/tasks.

Cause

The task URL being accessed is invalid due to an extra forward slash '/' at the end of the User Start Page URL, as seen in the URL in the above screenshot.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing forward slash. For example:

https://example.appiancloud.com/suite/sites/page//task/xxxxxxxxx?source=notif

Should be updated to:

https://example.appiancloud.com/suite/sites/page/task/xxxxxxxxx?source=notif

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021

Tags: known issues, admin console, sites, open issues

DRAFT KB-[SP-5394] Task links direct users to invalid URL when User Start Pages are configured

Zach Puderbach — Sun, 07 Mar 2021 03:22:30 GMT

Revision 4 posted to Appian Knowledge Base by Zach Puderbach on 3/7/2021 3:22:30 AM

Symptoms

When User Start Pages are configured, some users that try to open a task from an email are directed to an invalid URL.

When accessing tasks directly within Appian, such as /suite/tempo/tasks, no issues are encountered.

Cause

A trailing forward slash '/' is included at the end of the User Start Page URL. Such as the below example:

https://example.appiancloud.com/suite/tempo/

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing '/' at the end of User Start Pages. For example.

https://example.appiancloud.com/suite/tempo/

Should be updated to

https://example.appiancloud.com/suite/tempo/

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021

Tags: known issues, admin console, open issues

DRAFT KB-[SP-5394] Task links direct users to invalid URL when User Start Pages are configured

Zach Puderbach — Sun, 07 Mar 2021 03:21:35 GMT

Revision 3 posted to Appian Knowledge Base by Zach Puderbach on 3/7/2021 3:21:35 AM

Symptoms

When User Start Pages are configured, some users that try to open a task from an email are directed to an invalid URL.

When accessing tasks directly within Appian, such as /suite/tempo/tasks, no issues are encountered.

Cause

A trailing forward slash '/' is included at the end of the User Start Page URL. Such as the below example:

https://example.appiancloud.com/suite/tempo/

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing '/' at the end of User Start Pages. For example.

https://example.appiancloud.com/suite/tempo/

Should be updated to

https://example.appiancloud.com/suite/tempo/

Affected Versions

This article applies to all versions of Appian

Last Reviewed: March 2021

Tags: known issues, admin console, open issues

DRAFT KB-[SP-5394] User tasks direct users to invalid URL when User Start Pages are configured

Zach Puderbach — Fri, 08 Jan 2021 23:04:54 GMT

Revision 2 posted to Appian Knowledge Base by Zach Puderbach on 1/8/2021 11:04:54 PM

Symptoms

When user start pages are configured, some users that try to open a task from an email are directed to an invalid URL.

Accessing tasks directly within Appian, such as /suite/tempo/tasks, no issues are encountered.

Cause

A trailing forward slash '/' is included at the end of the User Start Page URL. Such as the below example:

https://example.appiancloud.com/suite/tempo/

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-169824.

Action

Remove the trailing '/' at the end of User Start Pages. For example.

https://example.appiancloud.com/suite/tempo/

Should be updated to

https://example.appiancloud.com/suite/tempo/

Affected Versions

This article applies to all versions of Appian

Last Reviewed: January 2021

Tags: known issues, admin console, open issues

DRAFT KB-[SP-5394] User tasks direct users to invalid URL when User Start Pages are configured

Zach Puderbach — Mon, 04 Jan 2021 14:25:58 GMT

Revision 1 posted to Appian Knowledge Base by Zach Puderbach on 1/4/2021 2:25:58 PM

Symptoms

Task emails send users to wonky and incorrect URLS

Cause

A trailing '/' is included at the end of the User Start Page URL

Action

Remove the trailing '/' at the end of User Start Pages. For example.

<hostname>/suite/tempo/

Should be updated to

<hostname>/suite/tempo

Affected Versions

This article applies to all versions of Appian

Last Reviewed: January 2021

Tags: known issues, open issues