https://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-passworden-USTelligent Community 12https://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-passwordThu, 16 Sep 2021 10:59:10 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3dec4b27-248b-4f43-a3c0-df33179fd718Parmida Borhanihttps://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 9/16/2021 10:59:10 AM<br /> <h2>Symptoms</h2> <p>When attempting to reset a user&#39;s password, the following message is observed after clicking on the reset password URL sent via email:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/reset_5F00_expired.png" /></p> <p>This message is received despite the link being clicked on within the 15 minute expiry period. Additionally, the application server log shows the following error message:</p> <pre>ERROR com.appiancorp.security.auth.ForgotPasswordFilter - INVALID TOKEN. Reason: null com.appiancorp.security.auth.forgotpassword.ForgotPasswordException: Service Account users cannot login via portal</pre> <h2>Cause</h2> <p>The user in question has been added to the&nbsp;Service Accounts system group. By design, service accounts&nbsp;are unable to log into Appian, hence this is expected behavior. See the documentation for more information on the <a href="https://docs.appian.com/suite/help/latest/User_Roles.html#service-account-role" rel="noopener noreferrer" target="_blank">Service Account Role</a>.</p> <h2>Action</h2> <ol> <li>Remove the user from the <span>Service Accounts system group.</span></li> <li><span>Have the user re-attempt the password reset.</span></li> </ol> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed:&nbsp;September 2021</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: service accounts, administration, authentication, password</div> https://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password/revision/3Thu, 16 Sep 2021 10:59:10 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3dec4b27-248b-4f43-a3c0-df33179fd718Parmida Borhanihttps://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password#commentsRevision 3 posted to Appian Knowledge Base by Parmida Borhani on 9/16/2021 10:59:10 AM<br /> <h2>Symptoms</h2> <p>When attempting to reset a user&#39;s password, the following message is observed after clicking on the reset password URL sent via email:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/reset_5F00_expired.png" /></p> <p>This message is received despite the link being clicked on within the 15 minute expiry period. Additionally, the application server log shows the following error message:</p> <pre>ERROR com.appiancorp.security.auth.ForgotPasswordFilter - INVALID TOKEN. Reason: null com.appiancorp.security.auth.forgotpassword.ForgotPasswordException: Service Account users cannot login via portal</pre> <h2>Cause</h2> <p>The user in question has been added to the&nbsp;Service Accounts system group. By design, service accounts&nbsp;are unable to log into Appian, hence this is expected behavior. See the documentation for more information on the <a href="https://docs.appian.com/suite/help/latest/User_Roles.html#service-account-role" rel="noopener noreferrer" target="_blank">Service Account Role</a>.</p> <h2>Action</h2> <ol> <li>Remove the user from the <span>Service Accounts system group.</span></li> <li><span>Have the user re-attempt the password reset.</span></li> </ol> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed:&nbsp;September 2021</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: service accounts, administration, authentication, password</div> https://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password/revision/2Mon, 13 Sep 2021 21:42:18 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3dec4b27-248b-4f43-a3c0-df33179fd718Elly Menghttps://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password#commentsRevision 2 posted to Appian Knowledge Base by Elly Meng on 9/13/2021 9:42:18 PM<br /> <h2>Symptoms</h2> <p>When attempting to reset a user&#39;s password, the following message is observed after clicking on the reset password URL sent via email:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/reset_5F00_expired.png" /></p> <p>This message is received despite the link being clicked on within the 15 minute expiry period. Additionally, the application server log shows the following error message:</p> <pre>ERROR com.appiancorp.security.auth.ForgotPasswordFilter - INVALID TOKEN. Reason: null com.appiancorp.security.auth.forgotpassword.ForgotPasswordException: Service Account users cannot login via portal</pre> <h2>Cause</h2> <p>The user in question has been added to the&nbsp;Service Accounts system group. By design, service accounts&nbsp;are unable to log into Appian, hence this is expected behavior. See the documentation for more information on the <a href="https://docs.appian.com/suite/help/latest/User_Roles.html#service-account-role" rel="noopener noreferrer" target="_blank">Service Account Role</a>.</p> <h2>Action</h2> <ol> <li>Remove the user from the <span>Service Accounts system group.</span></li> <li><span>Have the user re-attempt the password reset.</span></li> </ol> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed:&nbsp;September 2021</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: service accounts, administration, authentication, password</div> https://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password/revision/1Tue, 24 Aug 2021 06:56:25 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3dec4b27-248b-4f43-a3c0-df33179fd718Parmida Borhanihttps://community.appian.com/support/w/kb/2452/kb-2198-your-link-has-expired-message-received-when-resetting-a-user-s-password#commentsRevision 1 posted to Appian Knowledge Base by Parmida Borhani on 8/24/2021 6:56:25 AM<br /> <h2>Symptoms</h2> <p>When attempting to reset a user&#39;s password, the following message is observed after clicking on the reset password URL sent via email:</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/reset_5F00_expired.png" /></p> <p>This message is received despite the link being clicked on within the 15 minute expiry period. Additionally, the application server log shows the following error message:</p> <pre>ERROR com.appiancorp.security.auth.ForgotPasswordFilter - INVALID TOKEN. Reason: null com.appiancorp.security.auth.forgotpassword.ForgotPasswordException: Service Account users cannot login via portal</pre> <h2>Cause</h2> <p>The user in question has been added to the&nbsp;Service Accounts system group. By design, service accounts&nbsp;are unable to log into Appian, hence this is expected behavior. See the documentation for more information on the <a href="https://docs.appian.com/suite/help/latest/User_Roles.html#service-account-role" rel="noopener noreferrer" target="_blank">Service Account Role</a>.</p> <h2>Action</h2> <ol> <li>Remove the user from the <span>Service Accounts system group.</span></li> <li><span>Have the user re-attempt the password reset.</span></li> </ol> <h2>Affected Versions</h2> <p>This article applies to&nbsp;</p> <p>Last Reviewed: August 2021</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: service accounts, administration, password</div>