KB-1037 Web browser login page shown in Appian Mobile Application for Android

Nick Vigilante — Tue, 14 Feb 2017 09:20:46 GMT

Current Revision posted to Appian Knowledge Base by Nick Vigilante on 2/14/2017 9:20:46 AM

Symptoms

In the Appian mobile application for Android, users will see the web browser-based login page:

Note that this issue can appear over either HTTP or HTTPS. Additionally this issue only appears in Android, not iOS.

Cause

If using Apache, the httpd.conf file likely has a rewrite rule similar to this:

RewriteEngine on
RewriteRule ^/?$ https://<server_url>/suite [R]
RewriteCond $1 !(/suite) [NC]
RewriteRule ^(.*) https://<server_url>/suite [R,L]

This is inadvertently redirecting requests from the Appian mobile application for Android to the web browser login form.

Action

Remove or modify the rewrite rule(s) so that mobile requests from the Appian mobile application for Android are not redirected to the web browser login page.

Affected Versions

This article applies to all versions of the Appian mobile application for Android.

Last Reviewed: February 2017

Tags: apache, web server, Mobile