https://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authenticationen-USTelligent Community 12https://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authenticationThu, 23 Jul 2020 05:12:40 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f06602d6-6d8b-446c-b8f9-cb6caee3ed38Parmida Borhanihttps://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authentication#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 7/23/2020 5:12:40 AM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>Users are unable to login to Appian using LDAP or SAML authentication.</p> <h2 id="cause">Cause</h2> <p>This can occur for one of the following reasons:</p> <ul> <li>The password of the account used to establish a connection to the LDAP server has changed.</li> <li>There are some users in Appian that do not login using LDAP and the <strong>Restrict LDAP authentication to a specific group</strong> checkbox in the Admin Console under <strong>Authentication</strong> &gt; <strong>LDAP Authentication</strong> is not enabled.</li> <li>There are some users in Appian that do not login using SAML and the <strong>Restrict SAML authentication to a specific group</strong> checkbox in the Admin Console under <strong>Authentication</strong> &gt; <strong>SAML Authentication</strong> is not enabled.</li> <li>The connection information to the SAML IdP has changed.</li> <li>The connection information to the LDAP server has changed.</li> </ul> <h2 id="action">Action</h2> <p>Log into the system as a non-LDAP or non-SAML user that has access to the Admin Console to disable this setting. You can force the system to use Appian authentication by modifying your Appian URL to point to <code>&lt;SERVER_AND_PORT&gt;/suite/portal/login.jsp</code>.</p> <p><span>If that does not resolve the issue, open a case with Appian Technical Support.</span></p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to Appian 7.10 and later using LDAP authentication and Appian 7.11 and later using SAML authentication.</p> </div> <p>Last Reviewed: January 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, SAML, LDAP, authentication</div> https://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authentication/revision/2Mon, 06 Jan 2020 02:00:38 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f06602d6-6d8b-446c-b8f9-cb6caee3ed38Parmida Borhanihttps://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authentication#commentsRevision 2 posted to Appian Knowledge Base by Parmida Borhani on 1/6/2020 2:00:38 AM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>Users are unable to login to Appian using LDAP or SAML authentication.</p> <h2 id="cause">Cause</h2> <p>This can occur for one of the following reasons:</p> <ul> <li>The password of the account used to establish a connection to the LDAP server has changed.</li> <li>There are some users in Appian that do not login using LDAP and the <strong>Restrict LDAP authentication to a specific group</strong> checkbox in the Admin Console under <strong>Authentication</strong> &gt; <strong>LDAP Authentication</strong> is not enabled.</li> <li>There are some users in Appian that do not login using SAML and the <strong>Restrict SAML authentication to a specific group</strong> checkbox in the Admin Console under <strong>Authentication</strong> &gt; <strong>SAML Authentication</strong> is not enabled.</li> <li>The connection information to the SAML IdP has changed.</li> <li>The connection information to the LDAP server has changed.</li> </ul> <h2 id="action">Action</h2> <p>Log into the system as a non-LDAP or non-SAML user that has access to the Admin Console to disable this setting. You can force the system to use Appian authentication by modifying your Appian URL to point to <code>&lt;SERVER_AND_PORT&gt;/suite/portal/login.jsp</code>.</p> <p><span>If that does not resolve the issue, <a href="https://forum.appian.com/suite/sites/support/page/new-case" rel="noopener noreferrer" target="_blank">open a case</a> with Appian Technical Support.</span></p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to Appian 7.10 and later using LDAP authentication and Appian 7.11 and later using SAML authentication.</p> </div> <p>Last Reviewed: January 2020</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, SAML, LDAP, authentication</div> https://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authentication/revision/1Tue, 14 Feb 2017 19:38:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:f06602d6-6d8b-446c-b8f9-cb6caee3ed38Nick Vigilantehttps://community.appian.com/support/w/kb/283/kb-1059-users-are-unable-to-log-in-to-appian-using-ldap-or-saml-authentication#commentsRevision 1 posted to Appian Knowledge Base by Nick Vigilante on 2/14/2017 7:38:09 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>Users are unable to login to Appian using LDAP or SAML authentication.</p> <h2 id="cause">Cause</h2> <p>This can occur for one of the following reasons:</p> <ul> <li>The password of the account used to establish a connection to the LDAP server has changed.</li> <li>There are some users in Appian that do not login using LDAP and the <strong>Restrict LDAP authentication to a specific group</strong> checkbox in the Admin Console under <strong>Authentication</strong> &gt; <strong>LDAP Authentication</strong> is not enabled.</li> <li>There are some users in Appian that do not login using SAML and the <strong>Restrict SAML authentication to a specific group</strong> checkbox in the Admin Console under <strong>Authentication</strong> &gt; <strong>SAML Authentication</strong> is not enabled.</li> <li>The connection information to the SAML IdP has changed.</li> <li>The connection information to the LDAP server has changed.</li> </ul> <h2 id="action">Action</h2> <p>Log into the system as a non-LDAP or non-SAML user that has access to the Admin Console to disable this setting. You can force the system to use Appian authentication by modifying your Appian URL to point to <code>&lt;SERVER_AND_PORT&gt;/suite/portal/login.jsp</code>.</p> <p>If that does not resolve the issue, perform the following:</p> <ol> <li>Shut down the affected Appian environment. Refer to <a href="https://docs.appian.com/suite/help/latest/Starting_and_Stopping_Appian.html">Starting and Stopping Appian</a> for more information.</li> <li>Connect to the primary database using the vendor-specific SQL querying tool.</li> <li>Go to the <code>cfg</code> table. <ul> <li>For LDAP, set the <code>conf.ldap.enabled</code> property to false</li> <li>For SAML, set the <code>conf.saml.enabled</code> property to false</li> </ul> </li> <li>Start the Appian environment.</li> <li>Log into Appian using a system administrator account.</li> <li>Open the <strong>Admin Console</strong> and open the <strong>LDAP</strong> page (7.10 or later) or <strong>SAML</strong> page (7.11 or later), depending on the authentication method used.</li> <li>Configure the necessary settings, such as <strong>Restrict LDAP authentication to a specific group</strong>, <strong>Restrict SAML authentication to a specific group</strong>, or the connection string information to the SAML IdP/LDAP server and reenable SAML/LDAP.</li> </ol> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to Appian 7.10 and later using LDAP authentication and Appian 7.11 and later using SAML authentication.</p> </div> <p>Last Reviewed:&nbsp;February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, SAML, LDAP, authentication</div>