KB-1063 Generic pop-up message displayed when accessing Appian using Internet Explorerhttps://community.appian.com/support/w/kb/288/kb-1063-generic-pop-up-message-displayed-when-accessing-appian-using-internet-exploreren-USTelligent Community 12KB-1063 Generic pop-up message displayed when accessing Appian using Internet Explorerhttps://community.appian.com/support/w/kb/288/kb-1063-generic-pop-up-message-displayed-when-accessing-appian-using-internet-explorerTue, 21 Feb 2017 21:39:03 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:956b34df-e759-4c36-aeb1-2cb61e547530Nick Vigilantehttps://community.appian.com/support/w/kb/288/kb-1063-generic-pop-up-message-displayed-when-accessing-appian-using-internet-explorer#commentsCurrent Revision posted to Appian Knowledge Base by Nick Vigilante on 2/21/2017 9:39:03 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>While using Appian with Internet Explorer 11, users may encounter a pop-up with the following message:</p> <pre>Message from webpage An error was encountered while processing your request. Please try again.</pre> <h2 id="cause">Cause</h2> <p>The browser page has been configured to run in Internet Explorer 11&#39;s Enterprise Mode which sets the session to run like Internet Explorer 7 or 8 to allow for compatibility with older websites and applications. This results in complications with Tempo.</p> <p>For more information on Enterprise Mode, please consult Micrsoft&#39;s documentation here: <a href="https://technet.microsoft.com/en-us/library/dn640687.aspx">https://technet.microsoft.com/en-us/library/dn640687.aspx</a></p> <h2 id="action">Action</h2> <p>The solution involves engaging individuals in your organization who have access to change company-wide Internet Explorer settings, most likely IT. They will have access to the Group Policy editor or a registry editor and configure the browser to disable Enterprise Mode over the network.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian using Internet Explorer 11 as a web browser.</p> </div> <p>Last Reviewed: February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web browser, user interface, internet explorer</div>