https://community.appian.com/support/w/kb/291/kb-1066-an-unrecoverable-error-was-encountered-while-processing-your-request-error-thrown-when-accessing-design-and-adminen-USTelligent Community 12https://community.appian.com/support/w/kb/291/kb-1066-an-unrecoverable-error-was-encountered-while-processing-your-request-error-thrown-when-accessing-design-and-adminTue, 25 Jul 2017 10:44:08 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:758c8c64-60cb-4e79-ad67-44fc41a1dc4cNick Vigilantehttps://community.appian.com/support/w/kb/291/kb-1066-an-unrecoverable-error-was-encountered-while-processing-your-request-error-thrown-when-accessing-design-and-admin#commentsCurrent Revision posted to Appian Knowledge Base by Nick Vigilante on 7/25/2017 10:44:08 AM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>When using a web server, trying to access either <em>/design</em> or <em>/admin</em> returns the following error:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1487713459536v1.png"><img src="/resized-image/__size/1200x55555/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1487713459536v1.png" alt=" " /></a></p> <pre><code>An unrecoverable error was encountered while processing your request. To prevent losing your work, copy the expression below before reloading your browser. </code></pre> <h2 id="cause">Cause</h2> <p>The value of <code>conf.suite.SERVER_AND_PORT</code> in <strong>custom.properties</strong> located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code>&nbsp;does not exactly match the URL used to access Appian.</p> <h2 id="action">Action</h2> <p>Modify the value of <code>conf.suite.SERVER_AND_PORT</code> so that it matches exactly the URL used to access Appian.</p> <p><strong>Note:</strong> When using a web server with port 80 or 443, the suffixes :80 and :443 should not be included.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to Appian 7.11 and later.</p> </div> <p>Last Reviewed: July 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, user interface, admin console</div> https://community.appian.com/support/w/kb/291/kb-1066-an-unrecoverable-error-was-encountered-while-processing-your-request-error-thrown-when-accessing-design-and-admin/revision/1Tue, 21 Feb 2017 21:45:47 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:758c8c64-60cb-4e79-ad67-44fc41a1dc4cNick Vigilantehttps://community.appian.com/support/w/kb/291/kb-1066-an-unrecoverable-error-was-encountered-while-processing-your-request-error-thrown-when-accessing-design-and-admin#commentsRevision 1 posted to Appian Knowledge Base by Nick Vigilante on 2/21/2017 9:45:47 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>When using a web server, trying to access either <em>/design</em> or <em>/admin</em> returns the following error:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1487713459536v1.png"><img src="/resized-image/__size/1200x55555/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1487713459536v1.png" alt=" " /></a></p> <pre><code>An unrecoverable error was encountered while processing your request. To prevent losing your work, copy the expression below before reloading your browser. </code></pre> <h2 id="cause">Cause</h2> <p>The value of <code>conf.suite.SERVER_AND_PORT</code> in <strong>custom.properties</strong> located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code>does not exactly match the URL used to access Appian.</p> <h2 id="action">Action</h2> <p>Modify the value of <code>conf.suite.SERVER_AND_PORT</code> so that it matches exactly the URL used to access Appian.</p> <p><strong>Note:</strong> When using a web server with port 80 or 443, the suffixes :80 and :443 should not be included.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to Appian 7.11 and later.</p> </div> <p>Last Reviewed: February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, user interface, admin console</div>