KB-2282 Task escalation emails show HTML code as plain text

pauline.delacruz — Tue, 12 Dec 2023 17:25:48 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 12/12/2023 5:25:48 PM

Symptoms

When copying-and-pasting rich text containing HTML in a process model escalation alert message (e.g. an escalation event trigger), it appears to paste as plain text. However, the message received in the e-mail client contains exposed HTML of the originally-copied text, as in the example seen below:

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2023

Tags: known issues, email, application design, processes, open issues

KB-2282 Task escalation emails show HTML code as plain text

pauline.delacruz — Tue, 12 Dec 2023 17:25:48 GMT

Revision 9 posted to Appian Knowledge Base by pauline.delacruz on 12/12/2023 5:25:48 PM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2023

Tags: known issues, email, application design, processes, open issues

[DRAFT SP-7570] KB-XXXX Task escalation emails show HTML code as plain text

pauline.delacruz — Thu, 07 Dec 2023 19:41:14 GMT

Revision 8 posted to Appian Knowledge Base by pauline.delacruz on 12/7/2023 7:41:14 PM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2023

Tags: known issues, email, application design, processes, open issues

[DRAFT SP-7570] KB-XXXX Task escalation emails show HTML code as plain text

pauline.delacruz — Thu, 30 Nov 2023 17:14:11 GMT

Revision 7 posted to Appian Knowledge Base by pauline.delacruz on 11/30/2023 5:14:11 PM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: known issues, email, application design, processes, open issues

[DRAFT SP-7570] KB-XXXX Task escalation emails show HTML code as plain text

pauline.delacruz — Thu, 30 Nov 2023 17:13:55 GMT

Revision 6 posted to Appian Knowledge Base by pauline.delacruz on 11/30/2023 5:13:55 PM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: known issues, email, application design, processes, open issues

[DRAFT SP-7570] KB-XXXX Task escalation emails show HTML code as plain text

pauline.delacruz — Thu, 30 Nov 2023 17:11:14 GMT

Revision 5 posted to Appian Knowledge Base by pauline.delacruz on 11/30/2023 5:11:14 PM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: known issues, email, application design, processes, open issues

DRAFT SP-7570 Task escalation emails show HTML code as plain text

pauline.delacruz — Thu, 30 Nov 2023 17:09:37 GMT

Revision 4 posted to Appian Knowledge Base by pauline.delacruz on 11/30/2023 5:09:37 PM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: known issues, email, application design, processes, open issues

DRAFT SP-7570 Task escalation emails show HTML code as plain text

Maggie Deppe-Walker — Fri, 04 Nov 2022 01:31:05 GMT

Revision 3 posted to Appian Knowledge Base by Maggie Deppe-Walker on 11/4/2022 1:31:05 AM

Symptoms

After copying-and-pasting any rich text or text containing HTML into the escalation alert message editor, users cannot remove HTML tags through the editor with any of the options below:

Cause

Copying-and-pasting rich text into the escalation alert message editor causes HTML tags to persist.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

If the text must be copied-and-pasted from a rich text source, remove the HTML tags via the following steps:

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Workaround

Remove the escalation with the affected text and configure a new escalation event without copied-and-pasted text.
Ensure the source of the text you are copying-and-pasting is from a plain text source that does not contain HTML.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2022

Tags: known issues, email, application design, processes, open issues

DRAFT SP-7570 Task escalation emails show HTML code as plain text

Maggie Deppe-Walker — Fri, 04 Nov 2022 00:35:59 GMT

Revision 2 posted to Appian Knowledge Base by Maggie Deppe-Walker on 11/4/2022 12:35:59 AM

Symptoms

When copying and pasting rich text containing HTML in the process model escalation alert message editor, it is converted to plain text. However, the received alert mail contains exposed HTML of the originally-copied text, as in the example seen below:

Cause

Copying and pasting text into the escalation alert message editor does not remove HTML tags.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

Copy and paste the desired text into a plain text editor, i.e. Notepad.
Copy the text from the plain text editor and paste it into the escalation alert message editor.
The alert message will now be plain text without HTML tags and display as plain text in the email client.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2022

Tags: known issues, email, application design, processes, open issues

DRAFT SP-7570 Task escalation emails show HTML code as plain text

Maggie Deppe-Walker — Fri, 04 Nov 2022 00:34:41 GMT

Revision 1 posted to Appian Knowledge Base by Maggie Deppe-Walker on 11/4/2022 12:34:41 AM

Symptoms

Cause

Copying and pasting text into the escalation alert message editor does not remove HTML tags.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-203452.

Action

Copy and paste the desired text into a plain text editor, i.e. Notepad. Then, copy and paste the notepad text into the escalation alert message editor. The alert message will now be plain text without HTML tags and display as plain text in the email client.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2022

Tags: known issues, email, application design, processes, open issues