https://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-clusteren-USTelligent Community 12https://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-clusterFri, 12 May 2023 06:14:55 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:038c6b20-e7cc-40f0-9d17-401af32a1eb8Maggie Deppe-Walkerhttps://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster#commentsCurrent Revision posted to Appian Knowledge Base by Maggie Deppe-Walker on 5/12/2023 6:14:55 AM<br /> <h2><span>Symptoms</span></h2> <ul> <li><span>Users are unable to login with valid credentials after converting a standalone environment to high availability&nbsp;or after setting up an application server cluster.</span></li> <li>The login page refreshes after entering the credentials and displays the login page again.</li> </ul> <h2><span>Cause</span></h2> <p><span>This can happen if the&nbsp;Tomcat clustering is not setup correctly.</span></p> <h2><span>Action</span></h2> <p><span><a href="https://docs.appian.com/suite/help/latest/Configure_Script.html#configure-tomcat-clustering-by-specifying-a-node-name">Configure Tomcat clustering</a> when the environment is setup with multiple application servers as per the documentation.</span></p> <h2><span>Affected Versions</span></h2> <p>This article applies to Appian 18.3 and later.</p> <p>Last Reviewed: May 2023</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Tomcat, application server, infrastructure</div> https://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster/revision/3Fri, 05 May 2023 07:18:33 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:038c6b20-e7cc-40f0-9d17-401af32a1eb8Maggie Deppe-Walkerhttps://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster#commentsRevision 3 posted to Appian Knowledge Base by Maggie Deppe-Walker on 5/5/2023 7:18:33 AM<br /> <h2><span>Symptoms</span></h2> <ul> <li><span>Users are unable to login with valid credentials after converting a standalone environment to high availability&nbsp;or after setting up an application server cluster.</span></li> <li>The login page refreshes after entering the credentials and displays the login page again.</li> </ul> <h2><span>Cause</span></h2> <p><span>This can happen if the&nbsp;Tomcat clustering is not setup correctly.</span></p> <h2><span>Action</span></h2> <p><span><a href="https://docs.appian.com/suite/help/latest/Configure_Script.html#configure-tomcat-clustering-by-specifying-a-node-name">Configure Tomcat clustering</a> when the environment is setup with multiple application servers as per the documentation.</span></p> <h2><span>Affected Versions</span></h2> <p>This article applies to Appian 18.3 and later.</p> <p>Last Reviewed: May 2023</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Tomcat, application server, infrastructure</div> https://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster/revision/2Fri, 05 May 2023 07:18:01 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:038c6b20-e7cc-40f0-9d17-401af32a1eb8Maggie Deppe-Walkerhttps://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster#commentsRevision 2 posted to Appian Knowledge Base by Maggie Deppe-Walker on 5/5/2023 7:18:01 AM<br /> <h2><span>Symptoms</span></h2> <ul> <li><span>Users are unable to login with valid credentials after converting a standalone environment to high availability&nbsp;or after setting up an application server cluster.</span></li> <li>The login page refreshes after entering the credentials and displays the login page again.</li> </ul> <h2><span>Cause</span></h2> <p><span>This can happen if the&nbsp;Tomcat clustering is not setup correctly.</span></p> <h2><span>Action</span></h2> <p><span><a href="https://docs.appian.com/suite/help/latest/Configure_Script.html#configure-tomcat-clustering-by-specifying-a-node-name">Configure Tomcat clustering</a> when the environment is setup with multiple application servers as per the documentation.</span></p> <h2><span>Affected Versions</span></h2> <p>This article applies to Appian 18.3 and later.</p> <p>Last Reviewed: May 2023</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Tomcat, application server, infrastructure</div> https://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster/revision/1Tue, 02 May 2023 16:02:45 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:038c6b20-e7cc-40f0-9d17-401af32a1eb8Tejas Kargutkarhttps://community.appian.com/support/w/kb/3144/kb-2237-users-are-unable-to-login-after-moving-to-an-application-server-cluster#commentsRevision 1 posted to Appian Knowledge Base by Tejas Kargutkar on 5/2/2023 4:02:45 PM<br /> <h2><span>Symptoms</span></h2> <p><span>Users are unable to login with valid credentials after converting a standalone environment to high availability&nbsp;or after setting up an application server cluster.</span></p> <p><span>The login page refreshes after entering the credentials and displays the login page again.</span></p> <h2><span>Cause</span></h2> <p><span>This can happen if the&nbsp;Tomcat clustering is not setup correctly.</span></p> <h2><span>Action</span></h2> <p><span>Configure the Tomcat clustering when the environment is setup with multiple application server as documented in <a href="https://docs.appian.com/suite/help/23.1/Configure_Script.html#configure-tomcat-clustering-by-specifying-a-node-name">this</a> link.</span></p> <h2><span>Affected Versions</span></h2> <p>This article applies to Appian 18.3 and later.</p> <p>Last Reviewed:&nbsp;April 2023</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Tomcat, application server, infrastructure</div>