KB-2248 How to configure Default Maintenance Windows

pauline.delacruz — Wed, 12 Feb 2025 15:09:29 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 2/12/2025 3:09:29 PM

Purpose

There are a variety of reasons why you may want to restart your Appian environments, such as routine security patching, resetting memory usage and applying hotfixes. The Default Maintenance Windows feature aims to streamline this process by giving you more control and minimizing the need to communicate with Appian Support. This article serves to outline the benefits of this feature as well as how to use it for your sites.

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly patched with our latest security updates (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

You can set your default maintenance windows in two different ways:

Option 1:

Navigate to a support case for the account that you would like to schedule default maintenance windows for. Note: This can be for any existing support case.
Select "Related Actions" then "Update Default Maintenance Windows".
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and success plan.
Select "Submit".
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Option 2:

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows".
Configure default windows as desired and select "Submit". Your edits will be populated back on the Accounts summary page.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2025

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

pauline.delacruz — Wed, 10 Jan 2024 19:56:14 GMT

Revision 22 posted to Appian Knowledge Base by pauline.delacruz on 1/10/2024 7:56:14 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly patched with our latest security updates (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

You can set your default maintenance windows in two different ways:

Option 1:

Navigate to a support case for the account that you would like to schedule default maintenance windows for. Note: This can be for any existing support case.
Select "Related Actions" then "Update Default Maintenance Windows".
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit".
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Option 2:

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows".
Configure default windows as desired and select "Submit". Your edits will be populated back on the Accounts summary page.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2024

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

pauline.delacruz — Wed, 10 Jan 2024 15:44:44 GMT

Revision 21 posted to Appian Knowledge Base by pauline.delacruz on 1/10/2024 3:44:44 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly patched with our latest security updates (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

You can set your default maintenance windows in two different ways:

Option 1:

Navigate to a support case for the account that you would like to schedule default maintenance windows for. Note: This can be for any existing support case.
Select "Related Actions" then "Update Default Maintenance Windows.
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit".
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Option 2:

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired and select "Submit". Your edits will be populated back on the Accounts summary page.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2024

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

pauline.delacruz — Wed, 10 Jan 2024 15:40:02 GMT

Revision 20 posted to Appian Knowledge Base by pauline.delacruz on 1/10/2024 3:40:02 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly patched with our latest security updates (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

You can set your default maintenance windows in two different ways:

Option 1:

Navigate to a support case for the account that you would like to schedule default maintenance windows for. Note: This can be for any existing support case.
Select "Related Actions" then "Update Default Maintenance Windows.
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit".
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Option 2:

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired and select "Submit". Your edits will be populated back on the Accounts summary page.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2024

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

Elly Meng — Wed, 12 Jul 2023 21:34:17 GMT

Revision 19 posted to Appian Knowledge Base by Elly Meng on 7/12/2023 9:34:17 PM

Purpose

There are a variety of reasons why you may want to restart your Appian environments, such as routine security patching, resetting memory usage and applying hotfixes. The Default Maintenance Windows feature aims to streamline this process by giving you more control and minimizing the need to communicate with Appian support. This article serves to outline the benefits of this feature as well as how to use it for your sites.

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly patched with our latest security updates (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

Elly Meng — Wed, 12 Jul 2023 20:21:11 GMT

Revision 18 posted to Appian Knowledge Base by Elly Meng on 7/12/2023 8:21:11 PM

Purpose

There are a variety of reasons why you may want to restart your Appian environments, such as routine security patching, resetting memory usage and applying hotfixes. The Default Maintenance Windows feature aims to streamline this process by giving you more control and minimizing the need to communicate with Appian support. This article serves to outline the benefits of this feature as well as how to use it for your sites.

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:24:15 GMT

Revision 16 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:24:15 PM

Purpose

There are a variety of reasons why you may want to restart your Appian environments, such as routine security patching, resetting memory usage and upgrades. The Default Maintenance Windows feature aims to streamline this process by giving you more control and minimizing the need to communicate with Appian support. This article serves to outline the benefits of this feature as well as how to use it for your sites.

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

KB-2248 How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:24:15 GMT

Revision 17 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:24:15 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:11:45 GMT

Revision 15 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:11:45 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:10:54 GMT

Revision 14 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:10:54 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:05:40 GMT

Revision 13 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:05:40 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:05:06 GMT

Revision 12 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:05:06 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:04:49 GMT

Revision 11 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:04:49 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:04:18 GMT

Revision 10 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:04:18 PM

Purpose

Benefits of this feature

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:03:47 GMT

Revision 9 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:03:47 PM

Purpose

Benefits of this feature:

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 15:02:23 GMT

Revision 8 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 3:02:23 PM

Purpose

Benefits of this feature:

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 14:59:58 GMT

Revision 7 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 2:59:58 PM

Purpose

Benefits of this feature:

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] How to configure Default Maintenance Windows

Elly Meng — Thu, 08 Jun 2023 14:55:24 GMT

Revision 6 posted to Appian Knowledge Base by Elly Meng on 6/8/2023 2:55:24 PM

Purpose

There are a variety of reasons why you may want to restart your Appian environments, such as routine security patching, resetting memory usage and upgrades. The Default Maintenance Windows feature aims to streamline this process by minimizing the need to communicate with Appian support. This article services to outline the benefits of this feature as well as how to use it for your sites.

Benefits of this feature:

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: You can configure a range of pre-approved time frames for maintenance items scheduled by Appian Support, enabling these to occur during a time that suits your needs. Configuring these times in advance makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version (when applicable), better ensuring the safety of your data.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that:

dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET.
Multiple default windows can be configured for a site, such as test.mysite.com which has two entries.

Navigate to the "Support" tab of MyAppian.
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you through what you can and cannot select based on your environment level and support tier.
Select "Submit". Please note that your selections may take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours and occur any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2023

Tags: Security, how-to, Cloud

DRAFT [SP-8519] Default Maintenance Windows Feature Guide

Elly Meng — Fri, 02 Jun 2023 22:38:34 GMT

Revision 5 posted to Appian Knowledge Base by Elly Meng on 6/2/2023 10:38:34 PM

Purpose

There are a variety of reasons why you may want to restart your Appian environments such as routine security patching, resetting memory usage, upgrades, etc. The Default Maintenance Windows feature aims to streamline this process by minimizing the need to communicate with Appian support in order to schedule maintenance windows. This article services to outline the benefits of this feature as well as how to use it for your sites.

Benefits of this feature:

More streamlined: You can directly select pre-approved maintenance items, reducing the back-and-forths spent on approvals and scheduling.
Increased flexibility: A range of pre-approved times enables you to schedule maintenance at a time that suits your needs, and can be updated if needed. Knowing these times in advance also makes it easier to manage downtime across all sites.
Enhanced security: Your sites can be more quickly upgraded to the latest security-patched version when applicable, keeping your data safer.

Instructions

Below is an example of how default maintenance windows can be configured for your sites. Note that dev.mysite.com can be restarted Monday to Wednesday any time from 6:00 pm to 10:00 pm ET. Multiple time frames can be configured for a site, such as test.mysite.com which has two entries, and different time zones can be used as desired.

Log into forum and select "Support"
Select "Accounts" and choose the organization for the sites you want to set a default window for. If you already configured default windows you will see them here, otherwise the grid will be blank.
To set new default maintenance windows, select "Related Actions" then "Update Default Maintenance Windows."
Configure default windows as desired. Certain validations will guide you into what you are and are not able to select based on the environment level and your current subscribed support tier.
Once you have finished selecting your windows, choose "Submit". Please note that your selections will take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action to apply your updates.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours. This 2 hours can be any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Tags: Security, Cloud

DRAFT [SP-8519] Default Maintenance Windows Feature Guide

Sam Hammermaster — Tue, 23 May 2023 22:24:12 GMT

Revision 4 posted to Appian Knowledge Base by Sam Hammermaster on 5/23/2023 10:24:12 PM

Purpose

There are a variety of reasons why you may need to restart your Appian environments. This could include routine security patching, restarting to reset memory usage, upgrades, etc. The default maintenance windows feature aims to streamline this process and minimize the need for communication with Appian support for scheduling maintenance windows. Below are a list of benefits you will receive from using this new feature:

Streamlined scheduling process: You can select pre-approved times for maintenance, reducing the time spent on scheduling and ensuring that the maintenance is carried out at a time that suits your needs.
Increased flexibility: You can choose from a range of pre-approved times, making it easier to schedule maintenance at a time that is convenient for you.
Improved efficiency: Pre-approving maintenance times reduces the back-and-forth communication required for scheduling, resulting in a more efficient process. This ensures that your sites stay healthy.
Reduced wait times: With pre-approved times, you do not have to wait for scheduling to be confirmed, which means that maintenance can be carried out more quickly.
Better control: You have more control over the scheduling process, and you can ensure that maintenance is carried out at a time that is convenient for you. Default times can still be edited once scheduled.
Smarter planning: Pre-approving times enables you to know possible maintenance times in advance, making it easier for you to manage downtime across all of your sites.
More Secure: Pre-approving times means that your site can more efficiently be upgraded to the latest security patching version, keeping your data safe.

Please reference this image below as an example to see how default windows could be configured for your sites:

The above example indicates that your dev environment can all be restarted Monday - Wednesday any time from 6:00 pm to 10:00 pm. Your test site has two different windows set for Wednesday - Thursday and Monday, while production can be restarted Friday, Saturday, or Sunday from 2:00 pm to 6:00 pm.

Instructions

Log into forum and select "Support"
Select "Accounts" and choose the organization that you want to set the default window for
This will bring you to a summary page where you can view your selected windows. If you have none selected, you will see a blank chart.
To set new default maintenance windows, select "Related Actions" and choose "Update Default Maintenance Windows".
This will bring you to an editable grid that allows you to set your default windows. Certain validations will guide you into what you are and are not able to select based on the environment level and your current subscribed support tier.
Once you have finished selecting your windows, choose "Submit". Please note that your selections will take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action to apply your updates.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours. This 2 hours can be any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Tags: Security, Cloud

DRAFT [SP-8519] Default Maintenance Windows Feature Guide

Sam Hammermaster — Tue, 23 May 2023 22:11:52 GMT

Revision 3 posted to Appian Knowledge Base by Sam Hammermaster on 5/23/2023 10:11:52 PM

Purpose

Streamlined scheduling process: You can select pre-approved times for maintenance, reducing the time spent on scheduling and ensuring that the maintenance is carried out at a time that suits your needs.
Increased flexibility: You can choose from a range of pre-approved times, making it easier to schedule maintenance at a time that is convenient for you.
Improved efficiency: Pre-approving maintenance times reduces the back-and-forth communication required for scheduling, resulting in a more efficient process. This ensures that your sites stay healthy.
Reduced wait times: With pre-approved times, you do not have to wait for scheduling to be confirmed, which means that maintenance can be carried out more quickly.
Better control: You have more control over the scheduling process, and you can ensure that maintenance is carried out at a time that is convenient for you. Default times can still be edited once scheduled.
Smarter planning: Pre-approving times enables you to know possible maintenance times in advance, making it easier for you to manage downtime across all of your sites.
More Secure: Pre-approving times means that your site can more efficiently be upgraded to the latest security patching version, keeping your data safe.

Please reference this image below as an example to see how default windows could be configured for your sites:

Instructions

Log into forum and select "Support"
Select "Accounts" and choose the organization that you want to set the default window for
This will bring you to a summary page where you can view your selected windows. If you have none selected, you will see a blank chart.
To set new default maintenance windows, select "Related Actions" and choose "Update Default Maintenance Windows".
This will bring you to an editable grid that allows you to set your default windows. Certain validations will guide you into what you are and are not able to select based on the environment level and your current subscribed support tier.
Once you have finished selecting your windows, choose "Submit". Please note that your selections will take a few seconds to populate back on the summary page.
If at any time you would like to either edit, remove, or add additional windows, navigate back to the related action to apply your updates.

Disclaimers

You must be a support contact to use this feature.
All scheduled maintenance windows will still be communicated through support cases and emails. By selecting default maintenance windows, you are giving permission for Appian Support to restart your environments during those times.
A longer default window does not indicate longer downtime. By default, maintenance will be scheduled for 2 hours. This 2 hours can be any time within your selected range.
The day of a window that is selected for a start time in the afternoon and an end time in the early morning will be associated with the start time. For example, if you select Monday from 10:00 pm to 2:00 am, that window will start on Monday at 10:00 pm and end on Tuesday at 2:00 am.

Affected Versions

This article applies to all versions of Appian.

Tags: Security, Cloud