KB-2253 2026 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faqen-USTelligent Community 12KB-2253 2026 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faqWed, 25 Feb 2026 14:39:39 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Kaushal Patelhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsCurrent Revision posted to Appian Knowledge Base by Kaushal Patel on 2/25/2026 2:39:39 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#dates-of-holidays-within-each-region">Holidays within each&nbsp;region</a></li> <li><a href="/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#blackout-periods">Blackout Periods</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p><span>Appian Professional or Signature, legacy Advanced, Enterprise, Premier and Premier Plus customers are entitled to 24x7 support for production issues (P1 and P2 cases only). This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</span></p> <p><span>Below are the required steps Advanced or Enterprise, legacy Premier and Premier Plus customers must take to get support from on-call engineers:</span></p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <div class="content-scrollable-wrapper"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> </div> <p><b>Holiday dates within each region</b></p> <p><span>Below is a list of all holidays in various regions for the remainder of 2025 and 2026. A number of these holidays now include blackout dates. See Blackout Periods further down this KB article for details of dates and restricted activities.</span></p> <div class="content-scrollable-wrapper"> <table width="674" height="938"> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>Date</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span>Thanksgiving (2 days)</span></p> </td> <td> <p><span>Thursday 27th &amp; Friday 28th November 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Christmas (2 days)</span></p> </td> <td> <p><span>Wednesday 24th &amp; Thursday 25th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span>New Year&rsquo;s Day</span></p> </td> <td> <p><span>Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Memorial Day</span></p> </td> <td> <p><span>Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Independence Day</span></p> </td> <td> <p><span>Saturday 4th July 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Labor Day</span></p> </td> <td> <p><span>Monday 7th September 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Thanksgiving (2 days)</span></p> </td> <td> <p><span>Thursday 26th &amp; Friday 27th November 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Christmas (2 days)</span></p> </td> <td> <p><span>Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>New Year&rsquo;s Day</span></p> </td> <td> <p><span>Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span>Christmas (2 Days)</span></p> </td> <td> <p><span>Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span>New Year&#39;s Day</span></p> </td> <td> <p><span>Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Good Friday</span></p> </td> <td> <p><span>Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Easter Monday</span></p> </td> <td> <p><span>Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Early May UK Bank Holiday</span></p> </td> <td> <p><span>Monday 4th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Spring UK Bank Holiday</span></p> </td> <td> <p><span>Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Summer UK Bank Holiday</span></p> </td> <td> <p><span>Monday 31st August 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Christmas (2 Days)</span></p> </td> <td> <p><span>Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>New Year&#39;s Day</span></p> </td> <td> <p><span>Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span>Labour Day</span></p> </td> <td> <p><span>Monday 6th October 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Christmas (2 Days)</span></p> </td> <td> <p><span>Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span>New Year&#39;s Day</span></p> </td> <td> <p><span>Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Australia Day</span></p> </td> <td> <p><span>Monday 26th January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Good Friday</span></p> </td> <td> <p><span>Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Easter Monday</span></p> </td> <td> <p><span>Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Anzac Day</span></p> </td> <td> <p><span>Saturday 25th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>King&#39;s Birthday (NSW)</span></p> </td> <td> <p><span>Monday 8th June 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Labour Day</span></p> </td> <td> <p><span>Wednesday&nbsp;7th October 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>Christmas (2 Days)</span></p> </td> <td> <p><span>Wednesday 25th &amp; Thursday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span>New Year&#39;s Day</span></p> </td> <td> <p><span>Friday 1st January 2027</span></p> </td> </tr> </tbody> </table> </div> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"> <p><b><a id="blackout-periods"></a>Blackout Periods</b></p> <p><span>During Blackout Dates,&nbsp;only critical maintenance activities are performed.</span></p> <p><span>These dates apply globally, even if the holiday only takes place in a single region:</span></p> <table width="434" height="285"> <tbody> <tr> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><span>Wednesday 26th November 2025</span></p> </td> <td> <p><span>Monday 1st December 2025</span></p> </td> </tr> <tr> <td> <p><span>Friday 19th December 2025</span></p> </td> <td> <p><span>Wednesday 7th January 2026</span></p> </td> </tr> <tr> <td> <p><span>Thursday 2nd April 2026</span></p> </td> <td> <p><span>Monday 6th April 2026</span></p> </td> </tr> <tr> <td> <p><span>Friday 22nd May 2026</span></p> </td> <td> <p><span>Monday 25th May 2026</span></p> </td> </tr> <tr> <td> <p><span>Friday 3rd July 2026</span></p> </td> <td> <p><span>Monday 6th July 2026</span></p> </td> </tr> <tr> <td> <p><span>Friday 4th September 2026</span></p> </td> <td> <p><span>Tuesday 8th September 2026</span></p> </td> </tr> <tr> <td> <p><span>Wednesday 25th November 2026</span></p> </td> <td> <p><span>Monday 30th November 2026</span></p> </td> </tr> <tr> <td> <p><span>Friday 18th December 2026</span></p> </td> <td> <p><span>Monday 4th January 2027</span></p> </td> </tr> </tbody> </table> <p></p> <table> <tbody> <tr> <td colspan="3"> <p><i><span>* Maintenance Windows or Upgrades&nbsp;</span></i><b>cannot</b><span>&nbsp;</span><i><span>be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</span></i></p> </td> </tr> <tr> <td colspan="3"> <p><i><span>** Maintenance Windows or Upgrades&nbsp;</span></i><b><i>can</i></b><i><span>&nbsp;be scheduled after 10:00 PM EST / EDT on the Blackout End Date</span></i></p> </td> </tr> </tbody> </table> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2026 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/27Mon, 22 Dec 2025 23:51:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Ryan Goodhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 27 posted to Appian Knowledge Base by Ryan Good on 12/22/2025 11:51:35 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#dates-of-holidays-within-each-region">Holidays within each&nbsp;region</a></li> <li><a href="#blackout-periods">Blackout Periods</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p><span style="font-weight:400;">Appian Professional or Signature, legacy Advanced, Enterprise, Premier and Premier Plus customers are entitled to 24x7 support for production issues (P1 and P2 cases only). This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</span></p> <p><span style="font-weight:400;">Below are the required steps Advanced or Enterprise, legacy Premier and Premier Plus customers must take to get support from on-call engineers:</span></p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <div class="content-scrollable-wrapper"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> </div> <p><b>Holiday dates within each region</b></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for the remainder of 2025 and 2026. A number of these holidays now include blackout dates. See Blackout Periods further down this KB article for details of dates and restricted activities.</span></p> <table width="674" height="938"> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>Date</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 27th &amp; Friday 28th November 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 24th &amp; Thursday 25th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 4th July 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th September 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th &amp; Friday 27th November 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 31st August 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th October 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 25th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday (NSW)</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th June 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday&nbsp;7th October 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> </tbody> </table> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"> <p><b><a id="blackout-periods"></a>Blackout Periods</b></p> <p><span style="font-weight:400;">During Blackout Dates, <span> only critical maintenance activities are performed.</span></span></p> <p><span style="font-weight:400;">These dates apply globally, even if the holiday only takes place in a single region:</span></p> <table width="434" height="285"> <tbody> <tr> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 26th November 2025</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st December 2025</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 19th December 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 7th January 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Thursday 27th March 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 22nd May 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 3rd July 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th July 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 4th September 2026</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 8th September 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 25th November 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 30th November 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 18th December 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th January 2027</span></p> </td> </tr> </tbody> </table> <p></p> <table> <tbody> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">* Maintenance Windows or Upgrades </span></i><b>cannot</b> <i><span style="font-weight:400;">be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</span></i></p> </td> </tr> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">** Maintenance Windows or Upgrades </span></i><b><i>can</i></b><i><span style="font-weight:400;"> be scheduled after 10:00 PM EST / EDT on the Blackout End Date</span></i></p> </td> </tr> </tbody> </table> <h2><span>Affected Versions</span></h2> <p>This article applies to all versions of Appian Cloud.&nbsp;</p> </div> <p>Last Reviewed:&nbsp;December 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2026 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/26Wed, 03 Dec 2025 20:23:34 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 26 posted to Appian Knowledge Base by pauline.delacruz on 12/3/2025 8:23:34 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#dates-of-holidays-within-each-region">Holidays within each&nbsp;region</a></li> <li><a href="#blackout-periods">Blackout Periods</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p><span style="font-weight:400;">Appian Professional or Signature, legacy Advanced, Enterprise, Premier and Premier Plus customers are entitled to 24x7 support for production issues (P1 and P2 cases only). This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</span></p> <p><span style="font-weight:400;">Below are the required steps Advanced or Enterprise, legacy Premier and Premier Plus customers must take to get support from on-call engineers:</span></p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <div class="content-scrollable-wrapper"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> </div> <p><b>Holiday dates within each region</b></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for the remainder of 2025 and 2026. A number of these holidays now include blackout dates. See Blackout Periods further down this KB article for details of dates and restricted activities.</span></p> <table width="674" height="938"> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>Date</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 27th &amp; Friday 28th November 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 24th &amp; Thursday 25th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 4th July 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th September 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th &amp; Friday 27th November 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 31st August 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th October 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 25th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday (NSW)</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th June 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday&nbsp;7th October 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> </tbody> </table> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"> <p><b><a id="blackout-periods"></a>Blackout Periods</b></p> <p><span style="font-weight:400;">During Blackout Dates, Appian Solution Engineering will not permit or carry out any of the following activities:</span></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Security patching</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Applying of hotfixes</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Appian version upgrades</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Hardware upgrades</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Cloud migrations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">VPN configuration</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Plug-in Reviews</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Disaster Recovery testing</span></li> </ul> <p><span style="font-weight:400;">These dates apply globally, even if the holiday only takes place in a single region:</span></p> <table width="434" height="285"> <tbody> <tr> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 26th November 2025</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st December 2025</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 19th December 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 7th January 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Thursday 27th March 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 22nd May 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 3rd July 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th July 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 4th September 2026</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 8th September 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 25th November 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 30th November 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 18th December 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th January 2027</span></p> </td> </tr> </tbody> </table> <p></p> <table> <tbody> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">* Maintenance Windows or Upgrades </span></i><b>cannot</b> <i><span style="font-weight:400;">be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</span></i></p> </td> </tr> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">** Maintenance Windows or Upgrades </span></i><b><i>can</i></b><i><span style="font-weight:400;"> be scheduled after 10:00 PM EST / EDT on the Blackout End Date</span></i></p> </td> </tr> </tbody> </table> <h2><span>Affected Versions</span></h2> <p>This article applies to all versions of Appian Cloud.&nbsp;</p> </div> <p>Last Reviewed:&nbsp;December 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2026 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/25Mon, 17 Nov 2025 02:17:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Maggie Deppe-Walkerhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 25 posted to Appian Knowledge Base by Maggie Deppe-Walker on 11/17/2025 2:17:17 AM<br /> <p>Table of Contents:</p> <ul> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#dates-of-holidays-within-each-region">Holidays within each&nbsp;region</a></li> <li><a href="#blackout-periods">Blackout Periods</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p><span style="font-weight:400;">Appian Professional or Signature, legacy Advanced, Enterprise, Premier and Premier Plus customers are entitled to 24x7 support for production issues (P1 and P2 cases only). This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</span></p> <p><span style="font-weight:400;">Below are the required steps Advanced or Enterprise, legacy Premier and Premier Plus customers must take to get support from on-call engineers:</span></p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <div class="content-scrollable-wrapper"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> </div> <p><b>Holiday dates within each region</b></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for the remainder of 2025 and 2026. A number of these holidays now include blackout dates. See Blackout Periods further down this KB article for details of dates and restricted activities.</span></p> <table width="674" height="938"> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>Date</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 27th &amp; Friday 28th November 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 24th &amp; Thursday 25th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 4th July 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th September 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th &amp; Friday 27th November 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 31st August 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th October 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 25th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday (NSW)</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th June 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday&nbsp;7th October 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> </tbody> </table> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"> <p><b><a id="blackout-periods"></a>Blackout Periods</b></p> <p><span style="font-weight:400;">During Blackout Dates, Appian Solution Engineering will not permit or carry out any of the following activities:</span></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Security patching</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Applying of hotfixes</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Appian version upgrades</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Hardware upgrades</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Cloud migrations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">VPN configuration</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Plug-in Reviews</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Disaster Recovery testing</span></li> </ul> <p><span style="font-weight:400;">These dates apply globally, even if the holiday only takes place in a single region:</span></p> <table width="434" height="285"> <tbody> <tr> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 26th November 2025</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st December 2025</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 19th December 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Thursday 27th March 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 22nd May 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 3rd July 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th July 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 4th September 2026</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 8th September 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 25th November 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 30th November 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 18th December 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th January 2027</span></p> </td> </tr> </tbody> </table> <p></p> <table> <tbody> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">* Maintenance Windows or Upgrades </span></i><b>cannot</b> <i><span style="font-weight:400;">be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</span></i></p> </td> </tr> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">** Maintenance Windows or Upgrades </span></i><b><i>can</i></b><i><span style="font-weight:400;"> be scheduled after 10:00 PM EST / EDT on the Blackout End Date</span></i></p> </td> </tr> </tbody> </table> <h2><span>Affected Versions</span></h2> <p>This article applies to all versions of Appian Cloud.&nbsp;</p> </div> <p>Last Reviewed: October 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2025 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/24Mon, 17 Nov 2025 02:16:49 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Maggie Deppe-Walkerhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 24 posted to Appian Knowledge Base by Maggie Deppe-Walker on 11/17/2025 2:16:49 AM<br /> <p>Table of Contents:</p> <ul> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="/support/w/kb/3191/kb-2253-2025-holidays-and-on-call-hours-faq#dates-of-holidays-within-each-region">Holidays within each&nbsp;region</a></li> <li><a href="#blackout-periods">Blackout Periods</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p><span style="font-weight:400;">Appian Professional or Signature, legacy Advanced, Enterprise, Premier and Premier Plus customers are entitled to 24x7 support for production issues (P1 and P2 cases only). This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</span></p> <p><span style="font-weight:400;">Below are the required steps Advanced or Enterprise, legacy Premier and Premier Plus customers must take to get support from on-call engineers:</span></p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <div class="content-scrollable-wrapper"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> </div> <p><b>Holiday dates within each region</b></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for the remainder of 2025 and 2026. A number of these holidays now include blackout dates. See Blackout Periods further down this KB article for details of dates and restricted activities.</span></p> <table width="674" height="938"> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>Date</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 27th &amp; Friday 28th November 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 24th &amp; Thursday 25th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 4th July 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th September 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th &amp; Friday 27th November 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 31st August 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Friday&nbsp;25th &amp;&nbsp;Saturday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th October 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th and Friday 26th December 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 1st January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th January 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Saturday 25th April 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday (NSW)</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th June 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday&nbsp;7th October 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 Days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December 2026</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 1st January 2027</span></p> </td> </tr> </tbody> </table> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"></div> <div class="content-scrollable-wrapper"> <p><b><a id="blackout-periods"></a>Blackout Periods</b></p> <p><span style="font-weight:400;">During Blackout Dates, Appian Solution Engineering will not permit or carry out any of the following activities:</span></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Security patching</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Applying of hotfixes</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Appian version upgrades</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Hardware upgrades</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Cloud migrations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">VPN configuration</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Plug-in Reviews</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Disaster Recovery testing</span></li> </ul> <p><span style="font-weight:400;">These dates apply globally, even if the holiday only takes place in a single region:</span></p> <table width="434" height="285"> <tbody> <tr> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 26th November 2025</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st December 2025</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 19th December 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Thursday 27th March 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 22nd May 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 25th May 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 3rd July 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th July 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 4th September 2026</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 8th September 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Wednesday 25th November 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 30th November 2026</span></p> </td> </tr> <tr> <td> <p><span style="font-weight:400;">Friday 18th December 2026</span></p> </td> <td> <p><span style="font-weight:400;">Monday 4th January 2027</span></p> </td> </tr> </tbody> </table> <p></p> <table> <tbody> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">* Maintenance Windows or Upgrades </span></i><b>cannot</b> <i><span style="font-weight:400;">be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</span></i></p> </td> </tr> <tr> <td colspan="3"> <p><i><span style="font-weight:400;">** Maintenance Windows or Upgrades </span></i><b><i>can</i></b><i><span style="font-weight:400;"> be scheduled after 10:00 PM EST / EDT on the Blackout End Date</span></i></p> </td> </tr> </tbody> </table> <h2><span>Affected Versions</span></h2> <p>This article applies to all versions of Appian Cloud.&nbsp;</p> </div> <p>Last Reviewed: October 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2025 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/23Sat, 18 Jan 2025 20:04:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Ryan Goodhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 23 posted to Appian Knowledge Base by Ryan Good on 1/18/2025 8:04:17 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2025. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <p></p> <table dir="ltr" border="1" width="1145" height="390" cellpadding="0" cellspacing="0" data-sheets-root="1" data-sheets-baot="1"><colgroup><col width="124" /><col width="226" /><col width="365" /><col width="234" /><col width="213" /></colgroup> <tbody> <tr> <td><strong>Region</strong></td> <td><strong>Holiday</strong></td> <td><strong>2025 Date</strong></td> <td><strong>Blackout Start Date*</strong></td> <td><strong>Blackout End Date**</strong></td> </tr> <tr> <td><strong>USA</strong></td> <td>Memorial Day</td> <td>Monday 26th May</td> <td>Friday 23rd May</td> <td>Monday 26th May</td> </tr> <tr> <td></td> <td>Independence Day</td> <td>Friday 4th July</td> <td>Thursday 3rd July</td> <td>Monday 7th July</td> </tr> <tr> <td></td> <td>Labor Day</td> <td>Monday 1st September</td> <td>Friday 29th August</td> <td>Tuesday 2nd September</td> </tr> <tr> <td></td> <td>Thanksgiving (2 days)</td> <td>Thursday 27th &amp; Friday 28th November</td> <td>Wednesday 26th November</td> <td>Monday 1st December</td> </tr> <tr> <td></td> <td>Christmas (2 days)</td> <td>Wednesday 24th &amp; Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&rsquo;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td><strong>UK (EMEA)</strong></td> <td>Good Friday</td> <td>Friday 18th April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Easter Monday</td> <td>Monday 21st April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Early May UK Bank Holiday</td> <td>Monday 5th May</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Spring UK Bank Holiday</td> <td>Monday 26th May</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Summer UK Bank Holiday</td> <td>Monday 25th August</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Christmas</td> <td>Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>Boxing Day</td> <td>Friday 26th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&#39;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td><strong>Sydney (APJ)</strong></td> <td>Australia Day</td> <td>Monday 27th January</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Good Friday</td> <td>Friday 18th April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Easter Monday</td> <td>Monday 21st April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Anzac Day</td> <td>Friday 25th April</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>King&#39;s Birthday</td> <td>Monday 9th June</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Labour Day</td> <td>Monday 6th October</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Christmas</td> <td>Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>Boxing Day</td> <td>Friday&nbsp;26th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&#39;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td colspan="5"> <div> <div><em><strong>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</strong></em></div> </div> </td> </tr> <tr> <td colspan="5"> <div> <div><em><strong>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</strong></em></div> </div> </td> </tr> </tbody> </table> <p>Last Reviewed: January 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2025 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/22Sat, 18 Jan 2025 20:03:56 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Ryan Goodhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 22 posted to Appian Knowledge Base by Ryan Good on 1/18/2025 8:03:56 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2025. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <p></p> <table dir="ltr" border="1" width="1145" height="390" cellpadding="0" cellspacing="0" data-sheets-root="1" data-sheets-baot="1"><colgroup><col width="124" /><col width="226" /><col width="365" /><col width="234" /><col width="213" /></colgroup> <tbody> <tr> <td><strong>Region</strong></td> <td><strong>Holiday</strong></td> <td><strong>2025 Date</strong></td> <td><strong>Blackout Start Date*</strong></td> <td><strong>Blackout End Date**</strong></td> </tr> <tr> <td><strong>USA</strong></td> <td>Memorial Day</td> <td>Monday 26th May</td> <td>Friday 23rd May</td> <td>Monday 26th May</td> </tr> <tr> <td></td> <td>Independence Day</td> <td>Friday 4th July</td> <td>Thursday 3rd July</td> <td>Monday 7th July</td> </tr> <tr> <td></td> <td>Labor Day</td> <td>Monday 1st September</td> <td>Friday 29th August</td> <td>Tuesday 2nd September</td> </tr> <tr> <td></td> <td>Thanksgiving (2 days)</td> <td>Thursday 27th &amp; Friday 28th November</td> <td>Wednesday 26th November</td> <td>Monday 1st December</td> </tr> <tr> <td></td> <td>Christmas (2 days)</td> <td>Wednesday 24th &amp; Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&rsquo;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td><strong>UK (EMEA)</strong></td> <td>Good Friday</td> <td>Friday 18th April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Easter Monday</td> <td>Monday 21st April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Early May UK Bank Holiday</td> <td>Monday 5th May</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Spring UK Bank Holiday</td> <td>Monday 26th May</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Summer UK Bank Holiday</td> <td>Monday 25th August</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Christmas</td> <td>Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>Boxing Day</td> <td>Friday 26th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&#39;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td><strong>Sydney (APJ)</strong></td> <td>Australia Day</td> <td>Monday 27th January</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Good Friday</td> <td>Friday 18th April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Easter Monday</td> <td>Monday 21st April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Anzac Day</td> <td>Friday 25th April</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>King&#39;s Birthday</td> <td>Monday 9th June</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Labour Day</td> <td>Monday 6th October</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Christmas</td> <td>Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>Boxing Day</td> <td>Friday&nbsp;26th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&#39;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td colspan="5"> <div> <div><em><strong></strong></em></div> </div> </td> </tr> <tr> <td colspan="5"> <div> <div><em><strong>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</strong></em></div> </div> </td> </tr> <tr> <td colspan="5"> <div> <div><em><strong>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</strong></em></div> </div> </td> </tr> </tbody> </table> <p>Last Reviewed: January 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2025 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/21Sat, 18 Jan 2025 20:00:43 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Ryan Goodhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 21 posted to Appian Knowledge Base by Ryan Good on 1/18/2025 8:00:43 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a<span>&nbsp;</span><a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via<span>&nbsp;</span><a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2025. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <p></p> <table dir="ltr" border="1" width="1145" height="390" cellpadding="0" cellspacing="0" data-sheets-root="1" data-sheets-baot="1"><colgroup><col width="124" /><col width="226" /><col width="365" /><col width="234" /><col width="213" /></colgroup> <tbody> <tr> <td><strong>Region</strong></td> <td><strong>Holiday</strong></td> <td><strong>2025 Date</strong></td> <td><strong>Blackout Start Date*</strong></td> <td><strong>Blackout End Date**</strong></td> </tr> <tr> <td><strong>USA</strong></td> <td>Memorial Day</td> <td>Monday 26th May</td> <td>Friday 23rd May</td> <td>Monday 26th May</td> </tr> <tr> <td></td> <td>Independence Day</td> <td>Friday 4th July</td> <td>Thursday 3rd July</td> <td>Monday 7th July</td> </tr> <tr> <td></td> <td>Labor Day</td> <td>Monday 1st September</td> <td>Friday 29th August</td> <td>Tuesday 2nd September</td> </tr> <tr> <td></td> <td>Thanksgiving (2 days)</td> <td>Thursday 27th &amp; Friday 28th November</td> <td>Wednesday 26th November</td> <td>Monday 1st December</td> </tr> <tr> <td></td> <td>Christmas (2 days)</td> <td>Wednesday 24th &amp; Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&rsquo;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td><strong>UK (EMEA)</strong></td> <td>Good Friday</td> <td>Friday 18th April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Easter Monday</td> <td>Monday 21st April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Early May UK Bank Holiday</td> <td>Monday 5th May</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Spring UK Bank Holiday</td> <td>Monday 26th May</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Summer UK Bank Holiday</td> <td>Monday 25th August</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Christmas</td> <td>Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>Boxing Day</td> <td>Friday 26th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&#39;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td><strong>Sydney (APJ)</strong></td> <td>Australia Day</td> <td>Monday 27th January</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Good Friday</td> <td>Friday 18th April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Easter Monday</td> <td>Monday 21st April</td> <td>Thursday 17th April</td> <td>Monday 21st April</td> </tr> <tr> <td></td> <td>Anzac Day</td> <td>Friday 25th April</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>King&#39;s Birthday</td> <td>Monday 9th June</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Labour Day</td> <td>Monday 6th October</td> <td>N/A</td> <td>N/A</td> </tr> <tr> <td></td> <td>Christmas</td> <td>Thursday 25th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>Boxing Day</td> <td>Friday&nbsp;26th December</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td></td> <td>New Year&#39;s Day</td> <td>Thursday 1st January 2026</td> <td>Friday 19th December</td> <td>Friday 2nd January 2026</td> </tr> <tr> <td colspan="5" rowspan="1"></td> </tr> <tr> <td colspan="5"> <div> <div><em><strong></strong></em></div> </div> </td> </tr> <tr> <td colspan="5"> <div> <div><em><strong>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</strong></em></div> </div> </td> </tr> <tr> <td colspan="5"> <div> <div><em><strong>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</strong></em></div> </div> </td> </tr> </tbody> </table> <p>Last Reviewed: January 2025</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/20Mon, 09 Dec 2024 18:05:52 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 20 posted to Appian Knowledge Base by pauline.delacruz on 12/9/2024 6:05:52 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2023 and 2024. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <table> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>2024 Date</b></p> </td> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 4th July</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd July</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th July</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd September</span></p> </td> <td> <p><span style="font-weight:400;">Friday 30th August</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 3rd September</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th &amp; Friday 29th November</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 27th November</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd December</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 29th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th May</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 26th January</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th April</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 10th June</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">August Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 5th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th October</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</i></b></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</i></b></p> </td> </tr> </tbody> </table> <div> <h2><span></span></h2> <p><span>Last Reviewed:&nbsp;December&nbsp;2024</span></p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/19Mon, 09 Dec 2024 18:04:13 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 19 posted to Appian Knowledge Base by pauline.delacruz on 12/9/2024 6:04:13 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2023 and 2024. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <table> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>2024 Date</b></p> </td> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 4th July</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd July</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th July</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd September</span></p> </td> <td> <p><span style="font-weight:400;">Friday 30th August</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 3rd September</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th &amp; Friday 29th November</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 27th November</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd December</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 29th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th May</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 26th January</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th April</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 10th June</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">August Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 5th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th October</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Friday 3rd January 2025</span></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</i></b></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</i></b></p> </td> </tr> </tbody> </table> <div> <h2><span></span></h2> <p><span>Last Reviewed:&nbsp;December&nbsp;2024</span></p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/18Wed, 28 Feb 2024 16:27:42 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 18 posted to Appian Knowledge Base by pauline.delacruz on 2/28/2024 4:27:42 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2023 and 2024. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <table> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>2024 Date</b></p> </td> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 4th July</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd July</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th July</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd September</span></p> </td> <td> <p><span style="font-weight:400;">Friday 30th August</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 3rd September</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th &amp; Friday 29th November</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 27th November</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd December</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 29th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th May</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 26th January</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th April</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 10th June</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">August Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 5th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th October</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</i></b></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</i></b></p> </td> </tr> </tbody> </table> <div> <h2><span></span></h2> <p><span>Last Reviewed:&nbsp;February 2024</span></p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/17Wed, 28 Feb 2024 16:27:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 17 posted to Appian Knowledge Base by pauline.delacruz on 2/28/2024 4:27:09 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2023 and 2024. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <table> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>2024 Date</b></p> </td> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 4th July</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd July</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th July</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd September</span></p> </td> <td> <p><span style="font-weight:400;">Friday 30th August</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 3rd September</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th &amp; Friday 29th November</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 27th November</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd December</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 29th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th May</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 26th January</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th April</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 10th June</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">August Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 5th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th October</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</i></b></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</i></b></p> </td> </tr> </tbody> </table> <div> <h2><span>Affected Versions</span></h2> <p><span>This article applies to all versions of Appian.</span></p> <p><span>Last Reviewed:&nbsp;February 2024</span></p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/16Wed, 28 Feb 2024 16:25:30 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 16 posted to Appian Knowledge Base by pauline.delacruz on 2/28/2024 4:25:30 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2023 and 2024. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period, please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <table> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>2024 Date</b></p> </td> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 4th July</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd July</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th July</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd September</span></p> </td> <td> <p><span style="font-weight:400;">Friday 30th August</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 3rd September</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th &amp; Friday 29th November</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 27th November</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd December</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 29th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th May</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 26th January</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th April</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 10th June</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">August Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 5th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th October</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</i></b></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</i></b></p> </td> </tr> </tbody> </table> <div>Last Reviewed: February 2024</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/15Wed, 28 Feb 2024 16:24:15 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673pauline.delacruzhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 15 posted to Appian Knowledge Base by pauline.delacruz on 2/28/2024 4:24:15 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p><span style="font-weight:400;">Below is a list of all holidays in various regions for 2023 and 2024. Some of these holidays will now include Blackout Dates. During these Blackout Dates no security patching, applying of hotfixes or upgrades can be scheduled between 4:00 PM EST / EDT on the Blackout Start Date until 10:00 PM EST / EDT on the Blackout End Date.</span></p> <p><span style="font-weight:400;">Should there be a requirement for patching, hotfixes or upgrades to be carried out during a blackout period please open a support case no later than 48 hours prior to the commencement of the Blackout Start Date, requesting an exception including business or operational requirements.</span></p> <p></p> <table> <tbody> <tr> <td> <p><b>Region</b></p> </td> <td> <p><b>Holiday</b></p> </td> <td> <p><b>2024 Date</b></p> </td> <td> <p><b>Blackout Start Date*</b></p> </td> <td> <p><b>Blackout End Date**</b></p> </td> </tr> <tr> <td> <p><b>USA</b></p> </td> <td> <p><span style="font-weight:400;">Memorial Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Independence Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 4th July</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd July</span></p> </td> <td> <p><span style="font-weight:400;">Monday 8th July</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labor Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd September</span></p> </td> <td> <p><span style="font-weight:400;">Friday 30th August</span></p> </td> <td> <p><span style="font-weight:400;">Tuesday 3rd September</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Thanksgiving (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th &amp; Friday 29th November</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 27th November</span></p> </td> <td> <p><span style="font-weight:400;">Monday 2nd December</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas (2 days)</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th &amp; Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&rsquo;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>UK (EMEA)</b></p> </td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 29th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Early May UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 6th May</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Spring UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> <td> <p><span style="font-weight:400;">Friday 24th May</span></p> </td> <td> <p><span style="font-weight:400;">Monday 27th May</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Summer UK Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 26th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td> <p><b>Sydney (APJ)</b></p> </td> <td> <p><span style="font-weight:400;">Australia Day</span></p> </td> <td> <p><span style="font-weight:400;">Friday 26th January</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Good Friday</span></p> </td> <td> <p><span style="font-weight:400;">Friday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Easter Monday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 28th March</span></p> </td> <td> <p><span style="font-weight:400;">Monday 1st April</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Anzac Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 25th April</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">King&#39;s Birthday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 10th June</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">August Bank Holiday</span></p> </td> <td> <p><span style="font-weight:400;">Monday 5th August</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Labour Day</span></p> </td> <td> <p><span style="font-weight:400;">Monday 7th October</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> <td> <p><span style="font-weight:400;">N/A</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Christmas</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 25th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">Boxing Day</span></p> </td> <td> <p><span style="font-weight:400;">Thursday 26th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td></td> <td> <p><span style="font-weight:400;">New Year&#39;s Day</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 1st January 2025</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 18th December</span></p> </td> <td> <p><span style="font-weight:400;">Wednesday 3rd January 2025</span></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>* No Maintenance Windows or Upgrades can be scheduled after 4:00 PM EST / EDT on the Blackout Start Date</i></b></p> </td> </tr> <tr> <td colspan="5"> <p><b><i>** Maintenance Windows or Upgrades can be scheduled after 10:00 PM EST / EDT on the Blackout End Date</i></b></p> </td> </tr> </tbody> </table> <div>Last Reviewed: February 2024</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/14Fri, 14 Jul 2023 16:56:26 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 14 posted to Appian Knowledge Base by Elly Meng on 7/14/2023 4:56:26 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a <a href="https://forum.appian.com/suite/sites/myappian/page/support">support case</a></li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> </div> <div>Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> KB-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/13Fri, 14 Jul 2023 16:34:04 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 13 posted to Appian Knowledge Base by Elly Meng on 7/14/2023 4:34:04 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a support case</li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> </div> <div>Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> INT-2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/12Thu, 13 Jul 2023 20:29:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 12 posted to Appian Knowledge Base by Elly Meng on 7/13/2023 8:29:24 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a support case</li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> </div> <div>Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> INT 2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/11Thu, 13 Jul 2023 20:29:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 11 posted to Appian Knowledge Base by Elly Meng on 7/13/2023 8:29:07 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a support case</li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> </div> <div>Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> INT 2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/10Thu, 13 Jul 2023 20:27:23 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 10 posted to Appian Knowledge Base by Elly Meng on 7/13/2023 8:27:23 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a support case</li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> </div> <div class="table-wrap"></div> <div class="table-wrap">Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> INT 2253 2023-2024 Holidays and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/9Thu, 13 Jul 2023 20:26:53 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 9 posted to Appian Knowledge Base by Elly Meng on 7/13/2023 8:26:53 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a support case</li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> <br />Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div> [DRAFT SP-8478] INT XXXX Bank Holidays 2023-2024 and On-Call Hours FAQhttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq/revision/8Thu, 13 Jul 2023 20:20:27 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e9df1735-334d-4a5f-b569-7575d5937673Elly Menghttps://community.appian.com/support/w/kb/3191/kb-2253-2026-holidays-and-on-call-hours-faq#commentsRevision 8 posted to Appian Knowledge Base by Elly Meng on 7/13/2023 8:20:27 PM<br /> <p>Table of Contents:</p> <ul> <li><a href="#customer-support-during-on-call-hours-and-holidays">Customer support during on-call hours and holidays</a></li> <li><a href="#on-call-hours-within-each-region">On-call hours within each region</a></li> <li><a href="#dates-of-holidays-within-each-region">Dates of holidays within each&nbsp;region</a></li> </ul> <p><strong><a id="customer-support-during-on-call-hours-and-holidays"></a>Customer support during on-call hours and holidays</strong></p> <p>Appian Advanced or Enterprise customers are entitled to 24x7 support for production issues (P1 and P2 cases only).&nbsp;This means that these customers will be supported over the weekends and bank holidays by on-call engineers.&nbsp;</p> <p>Below are the required&nbsp;steps Advanced or Enterprise customers must take to get support from on-call engineers:</p> <ol> <li>Raise a support case</li> <li>Contact support via <a href="/support#support-phone">phone</a></li> </ol> <p><strong><a id="on-call-hours-within-each-region"></a>On-call hours within each region</strong></p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <td class="confluenceTd"><b>Time zone</b></td> <td class="confluenceTd"><strong>Hours</strong></td> </tr> <tr> <td class="confluenceTd"><b>EST</b></td> <td class="confluenceTd">Fri 18:00 to Sun 18:00</td> </tr> <tr> <td class="confluenceTd"><b>GMT/BST</b></td> <td class="confluenceTd">Fri 23:00 to Sun 22:00</td> </tr> <tr> <td class="confluenceTd"><b>AEST</b></td> <td class="confluenceTd">Sat 09:00 to Mon 08:00</td> </tr> </tbody> </table> </div> <p><a id="dates-of-holidays-within-each-region"></a><strong>Dates of holidays within each region</strong></p> <p>Below is a list of all bank holidays in&nbsp;various regions for 2023 and 2024:</p> <div class="table-wrap"> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh"><b>Region</b></th> <th class="confluenceTh"><b>Holiday</b></th> <th class="confluenceTh"><b>2023 Date</b></th> <th class="confluenceTh"><b>2024 Date</b></th> </tr> <tr> <td class="confluenceTd"><b>USA</b></td> <td class="confluenceTd">New Year&rsquo;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Memorial Day</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd"><span style="color:#172b4d;">Independence Day</span></td> <td class="confluenceTd"><span style="color:#172b4d;">4 July</span></td> <td class="confluenceTd"><span style="color:#172b4d;">&nbsp;4 July</span></td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labor Day</td> <td class="confluenceTd">4 September</td> <td class="confluenceTd">2 September</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Thanksgiving (2 days)</td> <td class="confluenceTd">23-24 November</td> <td class="confluenceTd">28-29 November</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas (2 days)</td> <td class="confluenceTd">25-26 December</td> <td class="confluenceTd">25-26 December</td> </tr> <tr> <td class="confluenceTd"><b>UK (EMEA)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Early May UK Bank Holiday</td> <td class="confluenceTd">1 May</td> <td class="confluenceTd">6 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Coronation Bank Holiday</td> <td class="confluenceTd">8 May</td> <td class="confluenceTd">N/A</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Spring UK Bank Holiday</td> <td class="confluenceTd">29 May</td> <td class="confluenceTd">27 May</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Summer UK Bank Holiday</td> <td class="confluenceTd">28 August</td> <td class="confluenceTd">26 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas&nbsp;</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> <tr> <td class="confluenceTd"><b>Sydney (APJ)</b></td> <td class="confluenceTd">New Year&#39;s Day</td> <td class="confluenceTd">2 January</td> <td class="confluenceTd">1 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Australia Day</td> <td class="confluenceTd">26 January</td> <td class="confluenceTd">26 January</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Good Friday</td> <td class="confluenceTd">7 April</td> <td class="confluenceTd">29 March</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Easter Monday</td> <td class="confluenceTd">10 April</td> <td class="confluenceTd">1 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Anzac Day</td> <td class="confluenceTd">25 April</td> <td class="confluenceTd">25 April</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">King&#39;s Birthday</td> <td class="confluenceTd">12 June</td> <td class="confluenceTd">10 June</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">August Bank Holiday</td> <td class="confluenceTd">7 August</td> <td class="confluenceTd">5 August</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Labour Day</td> <td class="confluenceTd">2 October</td> <td class="confluenceTd">7 October</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Christmas</td> <td class="confluenceTd">25 December</td> <td class="confluenceTd">25 December</td> </tr> <tr> <td class="confluenceTd">&nbsp;</td> <td class="confluenceTd">Boxing Day</td> <td class="confluenceTd">26 December</td> <td class="confluenceTd">26 December</td> </tr> </tbody> </table> <br />Last Reviewed:&nbsp;July 2023</div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: administration, FAQ</div>