KB-2263 Active k4.lic fails license check post upgrade or hotfix with error code "upd"

pauline.delacruz — Tue, 27 Aug 2024 18:48:38 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 8/27/2024 6:48:38 PM

Symptoms

After upgrading Appian, the Data Server is not able to start even though the license is still active.

The following error is shown inside the <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The current k4.lic file does not support the version of q present in the upgraded Appian version. This is due to a change in the q version between the initial Appian version and the upgraded Appian version.

The k4.lic file needs to be updated if the Appian version you are upgrading to has a q version that was released later than when your license was last updated.

Action

Replace the k4.lic file with a new temporary license.
1. Steps to request for temporary licenses can be found in the documentation.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2024

Tags: license, data server, infrastructure

KB-2263 Active k4.lic fails license check post upgrade or hotfix with error code "upd"

pauline.delacruz — Tue, 19 Sep 2023 16:48:58 GMT

Revision 13 posted to Appian Knowledge Base by pauline.delacruz on 9/19/2023 4:48:58 PM

Symptoms

After upgrading Appian, the Data Server is not able to start even though the license is still active.

The following error is shown inside the <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The current k4.lic file does not support the version of 'q' present in the upgraded Appian version. This is due to a change in the 'q' version between the initial Appian version and the upgraded Appian version.

The k4.lic file needs to be updated if the Appian version you are upgrading to has a 'q' version that was released later than when your license was last updated.

Action

Replace the k4.lic file with a new temporary license.
1. Steps to request for temporary licenses can be found in the documentation.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: September 2023

Tags: license, data server, infrastructure

KB-2263 Active k4.lic fails license check post upgrade/hotfix with error code "upd"

pauline.delacruz — Tue, 19 Sep 2023 16:44:11 GMT

Revision 12 posted to Appian Knowledge Base by pauline.delacruz on 9/19/2023 4:44:11 PM

Symptoms

After upgrading Appian, the Data Server is not able to start even though the license is still active.

The following error is shown inside the <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The k4.lic file needs to be updated if the Appian version you are upgrading to has a 'q' version that was released later than when your license was last updated.

Action

Replace the k4.lic file with a new temporary license.
1. Steps to request for temporary licenses can be found in the documentation.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: September 2023

Tags: license, data server, infrastructure

[DRAFT SP-9033] KB-XXXX Active k4.lic fails license check post upgrade/hotfix with error code "upd"

pauline.delacruz — Tue, 05 Sep 2023 14:47:41 GMT

Revision 11 posted to Appian Knowledge Base by pauline.delacruz on 9/5/2023 2:47:41 PM

Symptoms

After upgrading Appian, the Data Server is not able to start even though the license is still active.

The following error is shown inside the <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The k4.lic file needs to be updated if the Appian version you are upgrading to has a 'q' version that was released later than when your license was last updated.

Action

Replace the k4.lic file with a new temporary license.
1. Steps to request for temporary licenses can be found in the documentation.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: September 2023

Tags: license, data server, infrastructure

[DRAFT SP-9033] KB-XXXX Active k4.lic fails license check post upgrade/hotfix with error code "upd"

pauline.delacruz — Tue, 05 Sep 2023 14:47:20 GMT

Revision 10 posted to Appian Knowledge Base by pauline.delacruz on 9/5/2023 2:47:20 PM

Symptoms

After upgrading Appian, the Data Server is not able to start even though the license is still active.

The following error is shown inside the <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The k4.lic file needs to be updated if the Appian version you are upgrading to has a 'q' version that was released later than when your license was last updated.

Action

Replace the k4.lic file with a new temporary license.
1. Steps to request temporary licenses can be found in the documentation.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: September 2023

Tags: license, data server, infrastructure

[DRAFT SP-9033] KB-XXXX Active k4.lic fails license check post upgrade/hotfix with error code "upd"

pauline.delacruz — Tue, 05 Sep 2023 14:10:12 GMT

Revision 9 posted to Appian Knowledge Base by pauline.delacruz on 9/5/2023 2:10:12 PM

Symptoms

After upgrading Appian, the Data Server is not able to start even though the license is still active.

The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The current k4.lic license does not support the version of q that is present in the upgraded version due to a change in q version between the initial Appian version and the upgraded Appian version.

The k4.lic license needs to be updated if the version of Appian you are upgrading to has a version of q that was released later than when your license was last updated.

Action

In order to start the Appian components, utilize the license application to request for temporary licenses.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: September 2023

Tags: license, data server, infrastructure

[DRAFT SP-9033] KB-XXXX Active k4.lic fails license check post upgrade/hotfix with error code "upd"

pauline.delacruz — Wed, 30 Aug 2023 18:55:24 GMT

Revision 8 posted to Appian Knowledge Base by pauline.delacruz on 8/30/2023 6:55:24 PM

Symptoms

After upgrading Appian, the Data Server is not able to startup even though the license is still active.
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The current k4.lic license does not support the version of q that is present in the upgraded version due to a change in q version between the initial Appian version and the upgraded Appian version. The k4.lic license needs to be updated if the version of Appian you are upgrading to has a version of q that was released later than when your license was last updated.

Action

In order to start the Appian components, utilize the license application to request for temporary licenses.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[DRAFT SP-9033] KB-XXXX Active k4.lic fails license check post upgrade/hotfix with error code "upd"

pauline.delacruz — Wed, 30 Aug 2023 18:54:53 GMT

Revision 7 posted to Appian Knowledge Base by pauline.delacruz on 8/30/2023 6:54:53 PM

Symptoms

After upgrading Appian, the Data Server is not able to startup even though the license is still active.
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated:

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Following the license check for "k4.lic," the output displays error code "upd":

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

The current k4.lic does not support the version of q that is present in the upgraded version due to a change in q version between the initial Appian version and the upgraded Appian version. The k4.lic license needs to be updated if the version of Appian you are upgrading to has a version of q that was released later than when your license was last updated.

Action

In order to start the Appian components, utilize the license application to request for temporary licenses.
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[draft] SP-9033 Active k4.lic fails license check post upgrade/hotfix with error code "upd"

Yiyi Tao — Tue, 29 Aug 2023 16:17:49 GMT

Revision 6 posted to Appian Knowledge Base by Yiyi Tao on 8/29/2023 4:17:49 PM

Symptoms

After upgrading Appian, Data Server is not able to startup even though the license is still active
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Upon k4.lic license check, error code "upd" is shown in the output

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

This indicates that the current k4.lic does not support the version of q that is present in the upgraded version due to a change in q version between your initial Appian version and the upgraded Appian version. Your k4.lic license needs to be updated if the version of Appian you are upgrading to has a version of q that was released later than when your license was last updated.

Action

In order to start the Appian components, utilize the license app to request for temporary licenses
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[draft] SP-9033 Active k4.lic fails license check post upgrade with error code "upd"

Yiyi Tao — Tue, 29 Aug 2023 16:17:32 GMT

Revision 5 posted to Appian Knowledge Base by Yiyi Tao on 8/29/2023 4:17:32 PM

Symptoms

After upgrading Appian, Data Server is not able to startup even though the license is still active
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Upon k4.lic license check, error code "upd" is shown in the output

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

Action

In order to start the Appian components, utilize the license app to request for temporary licenses
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[draft] SP-9033 Active k4.lic fails license check post upgrade/hotfix with error code "upd"

Yiyi Tao — Tue, 29 Aug 2023 16:17:09 GMT

Revision 4 posted to Appian Knowledge Base by Yiyi Tao on 8/29/2023 4:17:09 PM

Symptoms

After upgrading Appian, Data Server is not able to startup even though the license is still active
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Upon k4.lic license check, error code "upd" is shown in the output

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

Action

In order to start the Appian components, utilize the license app to request for temporary licenses
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[draft] SP-9033 Active k4.lic fails license check post upgrade/hotfix with error code "upd"

Yiyi Tao — Tue, 29 Aug 2023 16:16:13 GMT

Revision 3 posted to Appian Knowledge Base by Yiyi Tao on 8/29/2023 4:16:13 PM

Symptoms

After upgrading Appian, Data Server is not able to startup even though the license is still active
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be validated

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Upon k4.lic license check, error code upd is shown in the output

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

Action

In order to start the Appian components, utilize the license app to request for temporary licenses
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[draft] SP-9033 Active k4.lic fails license check post upgrade/hotfix with error code "upd"

Yiyi Tao — Tue, 29 Aug 2023 16:14:15 GMT

Revision 2 posted to Appian Knowledge Base by Yiyi Tao on 8/29/2023 4:14:15 PM

Symptoms

After upgrading Appian, Data Server is not able to startup even though the license is still active
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Upon k4.lic license check, error code upd is shown in the output

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q 

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

Action

In order to start the Appian components, utilize the license app to request for temporary licenses
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure

[draft] SP-9033 Active k4.lic fails license check post upgrade/hotfix with error code "upd"

Yiyi Tao — Tue, 29 Aug 2023 16:11:38 GMT

Revision 1 posted to Appian Knowledge Base by Yiyi Tao on 8/29/2023 4:11:38 PM

Symptoms

After upgrading Appian, Data Server is not able to startup even though the license is still active
The following error is shown in <APPIAN_HOME>/logs/data-server/watchdog.log, indicating that the license can not be

{"level":"ERROR","time":"YYYY-MM-DDTHH:MM:SS.MSZ","logger":"watchdog","caller":"QLicenseManager.java:54","thread":"main","msg":"An unexpected error Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]} occurred during K4 license validation. For an updated license, please contact Support."}
java.lang.IllegalStateException: Failed to start and connect to q. cfg=Config{script=lib/ut.q, hostAndPort=localhost:5406, args=[]}

Upon k4.lic license check, error code "upd" is shown in the output

<APPIAN_HOME>/data-server/engine/bin/q/l64$ QHOME=.. ./q

'YYYY.MM.DDTHH:MM:SS.MS license error: upd

Cause

Action

In order to start the Appian components, utilize the license app to request for temporary licenses
Open a support case to request for refreshed licenses.

Affected Versions

This article applies to all self-managed versions of Appian.

Last Reviewed: August 2023

Tags: license, data server, infrastructure