KB-2292 Disaster Recovery FAQs

pauline.delacruz — Mon, 17 Feb 2025 20:17:51 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 2/17/2025 8:17:51 PM

This article covers FAQs, policies, and procedures about Disaster Recovery tests on Appian Cloud and self-managed environments for Advanced, Enterprise, Premier and Premier Plus Support level customers.

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

The purpose of on-call hours is to restore the production environment back to its functional state. Appian Support can assist in restoring the production environment back to a functional state during on-call hours for Professional, Signature, Advanced, Premier, Premier Plus, and Enterprise support customers. You can check your success plan under the Home tab in MyAppian.

Note that Appian Support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

This qualifies as an outage. Professional, Signature, Advanced, Enterprise, Premier and Premier Plus customers receive 24X7 support for P1/P2 issues. Customers are responsible for understanding, testing, administrating and failing over to their Disaster Recovery environment.

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Disaster Recovery issues in non-production environments are eligible for P3/P4 priority. Only Signature, Enterprise, and Premier Plus support customers receive 24X5 (Monday - Friday) support for P3/P4 priority issues. Professional, Advanced, and Premier support customers receive support during regular business hours.

Can Appian Support troubleshoot Disaster Recovery issues in the production environment during business days?

We recommend reaching out to our team at least 2 weeks prior to the DR test to ensure we have necessary coverage available to assist you.

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian Cloud customers on Signature, Premier, Premier Plus, and Enterprise support level are entitled to 1 Disaster Recovery test per calendar year on their high availability site. Kindly open a support case and work with your assigned Lead Engineer to coordinate the Disaster Recovery exercise.

I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased.

If you purchased EBC for one of your lower level environments, Appian Support can conduct the test on that specific lower level environment. Kindly open a support case to coordinate this effort. If you have a Lead Engineer assigned, you can also coordinate the EBC exercise through them.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2025

Tags: disaster recovery, administration, infrastructure, FAQ

KB-2292 Disaster Recovery FAQs

pauline.delacruz — Thu, 01 Feb 2024 22:08:22 GMT

Revision 42 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 10:08:22 PM

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

The purpose of on-call hours is to restore the production environment back to its functional state. Appian Support can assist in restoring the production environment back to a functional state during on-call hours for Advanced, Premier, Premier Plus and Enterprise support customers. You can check your support level under the Home tab in MyAppian.

Note that Appian Support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

This qualifies as an outage. Advanced, Enterprise, Premier and Premier Plus customers receive 24X7 support for P1/P2 issues. Customers are responsible for understanding, testing, administrating and failing over to their Disaster Recovery environment.

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Disaster Recovery issues in non-production environments are eligible for P3/P4 priority. Only Enterprise and Premier Plus support customers receive 24X5 (Monday - Friday) support for P3/P4 priority issues. Advanced and Premier support customers receive support during regular business hours.

Can Appian Support troubleshoot Disaster Recovery issues in the production environment during business days?

We recommend reaching out to our team at least 2 weeks prior to the DR test to ensure we have necessary coverage available to assist you.

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian Cloud customers on Premier, Premier Plus and Enterprise support level are entitled to 1 Disaster Recovery test per calendar year on their high availability site. Kindly open a support case and work with your assigned Lead Engineer to coordinate the Disaster Recovery exercise.

Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2024

Tags: disaster recovery, administration, infrastructure, FAQ

KB-2292 Disaster Recovery FAQs

pauline.delacruz — Thu, 01 Feb 2024 22:05:45 GMT

Revision 41 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 10:05:45 PM

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

The purpose of on-call hours is to restore the production environment back to its functional state. Appian Support can assist in restoring the production environment back to a functional state during on-call hours for Advanced, Premier, Premier Plus and Enterprise support customers. You can check your support level under the Home tab in MyAppian.

Note that Appian Support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Can Appian Support troubleshoot Disaster Recovery issues in the production environment during business days?

We recommend reaching out to our team at least 2 weeks prior to the DR test to ensure we have necessary coverage available to assist you.

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2024

Tags: disaster recovery, administration, infrastructure, FAQ

KB-2292 Disaster Recovery FAQs

pauline.delacruz — Thu, 01 Feb 2024 22:04:43 GMT

Revision 40 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 10:04:43 PM

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

The purpose of on-call hours is to restore the production environment back to its functional state. Appian Support can assist in restoring the production environment back to a functional state during on-call hours for Advanced, Premier, Premier Plus and Enterprise support customers. You can check your support level under the Home tab in MyAppian.

Note that Appian Support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

Yes, Appian Support can assist with troubleshooting Disaster Recovery issues in the production environment during normal business hours for your subscribed Support Region. This will be treated as a P3 priority issue. Kindly create a support case to engage our team. We recommend reaching out to our team at least 2 weeks prior to the DR test to ensure we have necessary coverage available to assist you.

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2024

Tags: disaster recovery, administration, infrastructure, FAQ

KB-2292 Disaster Recovery FAQs

pauline.delacruz — Thu, 01 Feb 2024 22:04:16 GMT

Revision 39 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 10:04:16 PM

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

The purpose of on-call hours is to restore the production environment back to its functional state. Appian Support can assist in restoring the production environment back to a functional state during on-call hours for Advanced, Premier, Premier Plus and Enterprise support customers. You can check your support level under the Home tab in MyAppian.

Note that Appian Support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased. If you purchased EBC for one of your lower level environments, Appian Support can conduct the test on that specific lower level environment. Kindly open a support case to coordinate this effort. If you have a Lead Engineer assigned, you can also coordinate the EBC exercise through them.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2024

Tags: disaster recovery, administration, infrastructure, FAQ

Disaster Recovery FAQs

pauline.delacruz — Thu, 01 Feb 2024 20:49:44 GMT

Revision 38 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 8:49:44 PM

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

The purpose of on-call hours is to restore the production environment back to its functional state. Appian Support can assist in restoring the production environment back to a functional state during on-call hours for Advanced, Premier, Premier Plus and Enterprise support customers. You can check your support level under the Home tab in MyAppian.

Note that Appian Support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

Yes, Appian Support can assist with troubleshooting Disaster Recovery issues in the production environment during normal business hours for your subscribed Support Region. This will be treated as a P3 priority issue. Kindly create a new case to engage our team. We recommend reaching out to our team at least 2 weeks prior to the DR test to ensure we have necessary coverage available to assist you.

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased. If you purchased EBC for one of your lower level environments, Appian support can conduct the test on that specific lower level environment. Kindly open a support case to coordinate this effort. If you have a Lead Engineer assigned, you can also coordinate the EBC exercise through them.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2024

Tags: disaster recovery, administration, infrastructure

Disaster Recovery FAQs

pauline.delacruz — Thu, 01 Feb 2024 17:56:22 GMT

Revision 37 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 5:56:22 PM

Table of Contents:

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?
We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment. What support can we receive?
Is Disaster Recovery testing for non-production sites supported for self-managed customers?
Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?
As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?
I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

Appian's Response: The purpose of on-call hours is to restore the production environment back to its functional state. Appian support can assist in restoring the production environment back to a functional state during on-call hours for Advanced, Premier, Premier Plus and Enterprise support customers. You can check your support level under the Home tab in MyAppian. Appian support will not troubleshoot the issue in the Disaster Recovery environment during on-call hours.

We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

Appian's Response: This qualifies as an outage. Advanced, Enterprise, Premier and Premier Plus customers receive 24X7 support for P1/P2 issues. Customers are responsible for understanding, testing, administrating and failing over to their Disaster Recovery environment.

Is Disaster Recovery testing for non-production sites supported for self-managed customers?

Appian's Response: Disaster Recovery issues in non-production environments are eligible for P3/P4 priority. Only Enterprise and Premier Plus support customers receive 24X5 (Monday - Friday) support for P3/P4 priority issues. Advanced and Premier support customers receive support during regular business hours.

Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

Appian's Response: Yes, Appian support can assist with troubleshooting Disaster Recovery issues in the production environment during normal business hours for your subscribed Support Region. This will be treated as a P3 priority issue. Kindly create a new case to engage our team. We recommend reaching out to our team at least 2 weeks prior to the DR test to ensure we have necessary coverage available to assist you.

As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Appian's Response: Appian Cloud customers on Premier, Premier Plus and Enterprise support level are entitled to 1 Disaster Recovery test per calendar year on their high availability site. Kindly open a support case and work with your assigned Lead Engineer to coordinate the Disaster Recovery exercise.

Appian's Response: Appian Cloud customers with Enhanced Business Continuity feature are entitled to 1 EBC test per calendar year. The test can only be conducted on the site for which EBC was purchased. If you purchased EBC for one of your lower level environments, Appian support can conduct the test on that specific lower level environment. Kindly open a support case to coordinate this effort . If you have a Lead Engineer assigned, you can also coordinate the EBC exercise through them.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2024

Tags: disaster recovery, administration, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Wed, 31 Jan 2024 21:39:37 GMT

Revision 36 posted to Appian Knowledge Base by Kritesh Arora on 1/31/2024 9:39:37 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

6. I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

6. I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity (EBC) feature. What is the procedure to test the Enhanced Business Continuity feature? I would like to test it in a lower environment where I do not have EBC.

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Wed, 31 Jan 2024 21:38:46 GMT

Revision 35 posted to Appian Knowledge Base by Kritesh Arora on 1/31/2024 9:38:46 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Wed, 31 Jan 2024 21:35:15 GMT

Revision 34 posted to Appian Knowledge Base by Kritesh Arora on 1/31/2024 9:35:15 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Wed, 31 Jan 2024 21:30:26 GMT

Revision 33 posted to Appian Knowledge Base by Kritesh Arora on 1/31/2024 9:30:26 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Mon, 29 Jan 2024 18:59:01 GMT

Revision 32 posted to Appian Knowledge Base by Kritesh Arora on 1/29/2024 6:59:01 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Mon, 29 Jan 2024 18:56:07 GMT

Revision 31 posted to Appian Knowledge Base by Kritesh Arora on 1/29/2024 6:56:07 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Mon, 29 Jan 2024 18:54:30 GMT

Revision 30 posted to Appian Knowledge Base by Kritesh Arora on 1/29/2024 6:54:30 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Mon, 29 Jan 2024 18:52:27 GMT

Revision 29 posted to Appian Knowledge Base by Kritesh Arora on 1/29/2024 6:52:27 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support help troubleshoot DR issues during business days?

5. As an Appian cloud customer with a high-availability site, when can I conduct a DR test?

6. I am an Enterprise customer on Appian cloud. What is the procedure to conduct the EBC test? I would like to test it in a lower environment where I do not have EBC.

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support troubleshoot Disaster Recovery issues in the production environment during business days?

5. As an Appian Cloud customer with a high-availability site, when can I conduct a Disaster Recovery test?

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Mon, 29 Jan 2024 18:28:45 GMT

Revision 28 posted to Appian Knowledge Base by Kritesh Arora on 1/29/2024 6:28:45 PM

Table of Contents:

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

3. Is Disaster Recovery testing for non-production sites supported for self-managed customers?

4. Can Appian support help troubleshoot DR issues during business days?

5. As an Appian cloud customer with a high-availability site, when can I conduct a DR test?

6. I am an Enterprise customer on Appian cloud. What is the procedure to conduct the EBC test? I would like to test it in a lower environment where I do not have EBC.

1. Do self-managed customers receive support for Disaster Recovery environment issues while conducting Disaster Recovery tests during on-call hours?

2. We are a self-managed Appian customer. We ran into an issue with our primary production site and need to failover to our Disaster Recovery environment . What support can we receive?

Appian's Response: This is considered an outage and will be handled per the support policy for P1/P2 issues per your agreement.

3. Is DR testing for non-production site supported for self-managed customers?

Appian's Response: DR tests for non-production sites are only supported during regular business hours for your region. DR tests for non-production sites outside regular hours are not supported.

4. Can Appian support help troubleshoot DR issues during business days?

Appian's Response: Yes, Appian support can assist with troubleshooting DR issues between 7 PM ET Sunday and Friday 4 PM ET. Kindly create a new case to engage our team.

5. As an Appian Cloud customer with a high-availability site, when can I conduct a DR test?

Appian's Response: Appian Cloud customers with high availability sites are entitled to 1 DR test per calendar year. Kindly open a support case to coordinate the same. If you have a Lead Engineer assigned, you can also coordinate the DR exercise through them. Do note there are certain restrictions on what can be tested during the DR tests.

6. I am an Appian Cloud customer and subscribed to the Enhanced Business Continuity(EBC) feature. What is the procedure to conduct the Enhanced Business Continuity test? I would like to test it in a lower environment where I do not have EBC.

Tags: disaster recovery, infrastructure

Disaster Recovery FAQs

Kritesh Arora — Mon, 29 Jan 2024 18:27:25 GMT

Revision 27 posted to Appian Knowledge Base by Kritesh Arora on 1/29/2024 6:27:25 PM

Table of Contents:

1. Do self-managed customers receive support for DR environment issues while conducting DR test during on-call hours?