KB-2278 Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Thu, 07 Mar 2024 23:02:10 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 3/7/2024 11:02:10 PM

The purpose of this article is to provide answers to common questions regarding Appian Support's Plug-in Support policy.

Plug-ins that are made available through Appian’s AppMarket are custom extensions of the Appian platform that are developed, shared and supported by our Community members rather than through Appian’s software engineering organization. Private plugins can also be submitted for review through the AppMarket, and are subject to the same review and deployment policies as public AppMarket plugins.

Appian 24.1 enables self-service deployment of approved plug-ins in the Admin Console. Appian Support can assist with deploying custom plugins on 23.4 and earlier Appian Cloud environments. However, the wide array of custom plug-ins and their respective functionality are outside of Appian Support's purview.

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the AppMarket or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page.
Seek support through Community Plugin Discussions.
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Once a new or edited plug-in has been developed and tested via a self-managed Appian installation, Appian Support can assist with deploying the plug-in (on Appian 23.4 or earlier). However, Appian Support cannot deploy iterations of plug-ins for testing purposes. If you are an Appian Cloud customer interested in a self-managed installation of Appian for plug-in development and testing, please reach out to your Account Executive.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

Tags: administration, plug-ins, FAQ

KB-2278 Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Thu, 07 Dec 2023 19:33:23 GMT

Revision 13 posted to Appian Knowledge Base by pauline.delacruz on 12/7/2023 7:33:23 PM

Appian Support is responsible for reviewing custom plug-in code for compliance with Appian Cloud security policies and for assisting customers with deploying plug-ins to their Appian Cloud sites. However, the wide array of custom plug-ins and their respective functionality are outside of Appian Support's purview.

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page.
Seek support through Community Plugin Discussions.
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Once a new or edited plug-in has been developed and tested via a self-managed Appian installation, Appian Support can assist with deploying the plug-in. However, Appian Support cannot deploy iterations of plug-ins for testing purposes. If you are an Appian Cloud customer interested in a self-managed installation of Appian for plug-in development and testing, please reach out to your Account Executive.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2023

Tags: plug-ins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Mon, 27 Nov 2023 22:33:40 GMT

Revision 12 posted to Appian Knowledge Base by pauline.delacruz on 11/27/2023 10:33:40 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page.
Seek support through Community Plugin Discussions.
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plug-ins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Wed, 22 Nov 2023 22:59:17 GMT

Revision 11 posted to Appian Knowledge Base by pauline.delacruz on 11/22/2023 10:59:17 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page.
Seek support through Community Plugin Discussions.
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Wed, 22 Nov 2023 22:53:22 GMT

Revision 10 posted to Appian Knowledge Base by pauline.delacruz on 11/22/2023 10:53:22 PM

The purpose of this article is to provide answers to common questions regarding Appian Support's Plug-in Support policy. Plug-ins that are made available through Appian’s App Market are custom extensions of the Appian platform that are developed, shared and supported by our Community members rather than through Appian’s software engineering organization. Appian Support is responsible for reviewing custom plug-in code for compliance with Appian Cloud security policies and for assisting customers with deploying plug-ins to their Appian Cloud sites. However, the wide array of custom plug-ins and their respective functionality are outside of Appian Support's purview.

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Wed, 22 Nov 2023 22:49:29 GMT

Revision 9 posted to Appian Knowledge Base by pauline.delacruz on 11/22/2023 10:49:29 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Wed, 22 Nov 2023 22:48:55 GMT

Revision 8 posted to Appian Knowledge Base by pauline.delacruz on 11/22/2023 10:48:55 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Wed, 22 Nov 2023 19:30:14 GMT

Revision 7 posted to Appian Knowledge Base by pauline.delacruz on 11/22/2023 7:30:14 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

[DRAFT SP-9156] KB-XXXX Appian Support Plug-in Support Policy & FAQ

pauline.delacruz — Wed, 22 Nov 2023 19:27:45 GMT

Revision 6 posted to Appian Knowledge Base by pauline.delacruz on 11/22/2023 7:27:45 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

DRAFT SP-9156 Appian Support Plug-in Support Policy & FAQ

Drew Heltzel — Mon, 20 Nov 2023 21:14:38 GMT

Revision 5 posted to Appian Knowledge Base by Drew Heltzel on 11/20/2023 9:14:38 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

DRAFT SP-9156 Appian Support Plug-in Support Policy & FAQ

Drew Heltzel — Mon, 20 Nov 2023 21:07:27 GMT

Revision 4 posted to Appian Knowledge Base by Drew Heltzel on 11/20/2023 9:07:27 PM

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plug-in author by commenting on the plug-in page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plug-in to address your issue or to support your use case. All plug-ins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plug-in development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

Platform functionality that plug-ins rely upon are subject to change on any major version upgrade. Plug-in authors are responsible for ensuring that their plug-ins are kept up-to-date and are compatible with the latest Appian version. If this occurs with an AppMarket plug-in and you are not on the latest plug-in version, you may consider updating to the latest plug-in version as a troubleshooting step.

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

DRAFT SP-9156 Appian Support Plug-in Support Policy & FAQ

Drew Heltzel — Mon, 20 Nov 2023 20:53:36 GMT

Revision 3 posted to Appian Knowledge Base by Drew Heltzel on 11/20/2023 8:53:36 PM

The purpose of this article is to provide answers to common questions regarding Appian Support's Plug-in Support policy. Plugins that are made available through Appian’s App Market are custom extensions of the Appian platform that are developed, shared and supported by our Community members rather than through Appian’s software engineering organization. Appian Support is responsible for reviewing custom plugin code for compliance with Appian Cloud security policies and for assisting customers with deploying plugins to their Appian Cloud sites. However, the wide array of custom plugins and their respective functionality are outside of Appian Support's purview.

Table of Contents:

What can I do if I have a question or issue regarding a plug-in's functionality?
Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?
As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plugin author by commenting on plugin page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plugin to address your issue or to support your use case. All plugins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plugin development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

Tags: plugins

DRAFT SP-9156 Appian Support Plug-in Support Policy & FAQ

Drew Heltzel — Thu, 09 Nov 2023 22:30:46 GMT

Revision 2 posted to Appian Knowledge Base by Drew Heltzel on 11/9/2023 10:30:46 PM

The purpose of this article is to provide answers to common questions regarding Appian Support's Plug-in Support policy. Plugins that are made available through Appian’s App Market are custom extensions of the Appian platform that are developed, shared and supported by our Community members rather than through Appian’s software engineering organization. Appian Support is responsible for reviewing custom plugin code for compliance to Appian Cloud security policies and also for assisting customers with deploying plugins to their Appian Cloud sites. However the wide array of custom plugins and their respective functionality are outside of Appian Support's purview.

Table of Contents:

Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plugin author by commenting on plugin page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plugin to address your issue or to support your use case. All plugins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plugin development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my plug-in for testing?

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023

DRAFT SP-9156 Appian Support Plug-in Support Policy & FAQ

Drew Heltzel — Thu, 09 Nov 2023 21:30:46 GMT

Revision 1 posted to Appian Knowledge Base by Drew Heltzel on 11/9/2023 9:30:46 PM

The purpose of this article is to provide answers to common questions regarding Appian Support's Plug-in Support policy. Plugins that are made available through Appian’s App Market are custom extensions of the Appian platform that are developed, shared and supported by our Community members rather than through Appian’s software engineering organization. Appian Support is responsible for reviewing custom plugin code for compliance to Appian Cloud security policies and also for assisting customers with deploying plugins to their Appian Cloud sites. However the wide array of custom plugins and their respective functionality are outside of Appian Support's purview.

Table of Contents:

Why is Appian Support unable to investigate plug-ins whose author is listed as "Appian?"
What can Appian Support assist with when I have a plug-in issue?
A plug-in stopped working after an Appian version upgrade. Is this expected?

What can I do if I have a question or issue regarding a plug-in's functionality?

There are a few options available:

Contact the plugin author by commenting on plugin page from the App Market or using the "Request Enhancement" or "Report Issue" buttons on the plug-in page
Seek support through Community Plugin Discussions
Modify the plugin to address your issue or to support your use case. All plugins come with source code to allow for updates or further customization. Appian Architect Services and Appian Partners can also assist with plugin development/enhancements to meet your requirements.

Why is Appian Support unable to investigate some plug-ins whose author is listed as "Appian?"

Some plug-ins are developed by individuals within Appian, but are not supported by Technical Support or the Product Team. Support level for plug-ins is outlined in the Support section of the plug-in.

What can Appian Support assist with when I have a plug-in issue?

Appian Support can re-deploy the plug-in, enable specified debug logging, and in some cases, make other site-level changes needed for debugging.

A plug-in stopped working after an Appian version upgrade. Is this expected?

As an Appian Cloud customer, I want to create or edit a plug-in. Can I ask Appian Support to deploy my edited plug-in for testing?

Appian Cloud sites cannot be used for initial plug-in development or testing. Once a new or edited plug-in has been fully tested via a self-managed installation, Appian Support can assist with deploying the plug-in. However, Appian Support cannot deploy iterations of plug-ins for testing purposes. If you are an Appian Cloud customer interested in a self-managed installation of Appian for plug-in development and testing, please reach out to your Account Executive to inquire about a Plug-In Addendum.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2023