KB-2293 Exporting a record to Excel fails due to a network error

Maggie Deppe-Walker — Wed, 07 Feb 2024 03:47:24 GMT

Current Revision posted to Appian Knowledge Base by Maggie Deppe-Walker on 2/7/2024 3:47:24 AM

Symptoms

When attempting to export a record list using the Export to Excel button, the download hangs without making progress. After 5 minutes, the download fails and throws a network-related error message.

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

The load balancers configured for Appian Cloud have a request timeout set to 5 minutes. However, for large datasets, Export to Excel can take longer than 5 minutes to process the file before downloading. When the Excel file is eventually generated, the process faces a broken pipe since the request to the load balancer has already timed out and thrown a "Network Error" message. As a result, the download fails.

This behavior can occur even if the dataset being exported has less than 100,000 rows for an entity-backed record, or less than 10,000 rows for a process-backed record.

Action

A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a Support Case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each excel file download takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2024

Tags: known issues, records, Cloud

KB-2293 Exporting a record to Excel fails due to a network error

Maggie Deppe-Walker — Wed, 07 Feb 2024 03:47:24 GMT

Revision 32 posted to Appian Knowledge Base by Maggie Deppe-Walker on 2/7/2024 3:47:24 AM

Symptoms

When attempting to export a record list using the Export to Excel button, the download hangs without making progress. After 5 minutes, the download fails and throws a network-related error message.

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

This behavior can occur even if the dataset being exported has less than 100,000 rows for an entity-backed record, or less than 10,000 rows for a process-backed record.

Action

Workaround

Export the dataset in multiple smaller batches, such that each excel file download takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: February 2024

Tags: known issues, records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Maggie Deppe-Walker — Tue, 19 Dec 2023 01:12:04 GMT

Revision 31 posted to Appian Knowledge Base by Maggie Deppe-Walker on 12/19/2023 1:12:04 AM

Symptoms

When attempting to export a record list using the Export to Excel button, the download hangs without making progress. After 5 minutes, the download fails and throws a network-related error message.

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

This behavior can occur even if the dataset being exported has less than 100,000 rows for an entity-backed record, or less than 10,000 rows for a process-backed record.

Action

Workaround

Export the dataset in multiple smaller batches, such that each excel file download takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: December 2023

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 03:21:47 GMT

Revision 30 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 3:21:47 AM

Symptoms

When attempting to export a record list using the Export to Excel button, the download will hang for 5 minutes without making progress. After 5 minutes, the download will fail and throw a network-related error message.

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

The load balancers configured for Appian Cloud have a request timeout set to 5 minutes. However, for large datasets, Export to Excel will take longer than 5 minutes to process the file before downloading. When the Excel file is eventually generated, the process faces a broken pipe since the request to the load balancer has already timed out and thrown a "Network Error" message. As a result, the download fails. This can occur even if the dataset being exported has less than 100,000 rows for an entity-backed record, or 10,000 rows for a process-backed record.

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 03:20:00 GMT

Revision 29 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 3:20:00 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 03:17:32 GMT

Revision 28 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 3:17:32 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 03:13:00 GMT

Revision 27 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 3:13:00 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in tomcat-stdOut.log once the file has finished processing:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 03:07:00 GMT

Revision 26 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 3:07:00 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in <APPIAN_HOME>/logs/tomcat-stdOut.log once the file has finished processing:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 03:04:48 GMT

Revision 25 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 3:04:48 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in <APPIAN_HOME>/logs/tomcat-stdOut.log:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 02:53:22 GMT

Revision 24 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 2:53:22 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in <APPIAN_HOME>/logs/tomcat-stdOut.log:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 02:52:02 GMT

Revision 23 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 2:52:02 AM

Symptoms

On Chrome, for example, the following error will appear:

And on Edge:

In addition, the following error will be logged in <APPIAN_HOME>/logs/tomcat-stdOut.log:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Thu, 14 Dec 2023 01:50:17 GMT

Revision 22 posted to Appian Knowledge Base by Adam Walker on 12/14/2023 1:50:17 AM

Symptoms

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

In addition, the following error will be logged in <APPIAN_HOME>/logs/tomcat-stdOut.log:

2023-12-11 01:59:59,606 [ajp-nio-0.0.0.0-8009-exec-233] ERROR com.appiancorp.dataexport.DataExportStreamingOutput - Writing SmartServiceException to Excel Workbook
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: An error occurred when attempting to write the document null. Please contact your system administrator for additional details.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:40:34 GMT

Revision 21 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:40:34 AM

Symptoms

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:35:47 GMT

Revision 20 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:35:47 AM

Symptoms

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:34:53 GMT

Revision 19 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:34:53 AM

Symptoms

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

The load balancers configured for Appian Cloud have a request timeout set to 5 minutes. However, for large enough datasets, the Export to Excel functionality will take longer than 5 minutes to process the file before commencing the download. When the Excel file is eventually generated, the process faces a broken pipe since the request to the load balancer has already timed out and thrown a "Network Error" message. As a result, the download fails. This can occur even if the dataset being downloaded has less than 100,000 rows for an entity-backed record, or 10,000 rows for process-backed record.

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:31:34 GMT

Revision 18 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:31:34 AM

Symptoms

When attempting to export a record list using the Export to Excel button, the download will process for 5 minutes without making progress. After 5 minutes, the download will fail and throw an network-related error message.

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:28:55 GMT

Revision 17 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:28:55 AM

Symptoms

When attempting to export a record list using the Export to Excel button, the download will freeze for 5 minutes and no data will be downloaded. After 5 minutes, the download will fail and throw an network-related error message.

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide the relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:27:53 GMT

Revision 16 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:27:53 AM

Symptoms

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:26:46 GMT

Revision 15 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:26:46 AM

Symptoms

On Chrome, for example, the error message will resemble:

Check internet connection

And on Edge:

Couldn't download - Network issue

Cause

The load balancers configured for Appian Cloud a request timeout set to 5 minutes. However, for large enough datasets, the Export to Excel functionality will take longer than 5 minutes to process the file. When the Excel file is eventually generated after a sufficient amount of time, the process faces a broken pipe since the request to the load balancer has already timed out and thrown a "Network Error" message. As a result, the download fail. This can occur even if the dataset being downloaded has less than 100,000 rows for an entity-backed record, or 10,000 rows for process-backed record.

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:19:12 GMT

Revision 14 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:19:12 AM

Symptoms

On Chrome, the error message will resemble:

Check internet connection

And on Edge:

This is just a test.

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud

[DRAFT SP-8856] KB-XXXX Exporting a record to Excel fails due to a network error

Adam Walker — Mon, 11 Dec 2023 02:18:19 GMT

Revision 13 posted to Appian Knowledge Base by Adam Walker on 12/11/2023 2:18:19 AM

Symptoms

On Chrome, the error message will resemble:

Check internet connection

And on Edge:

Cause

Action

This issue has been reported to the Appian Product Team with reference number AN-129288.
A product use case to address this issue has been logged; #5951 - Need to make Export to Excel download as asynchronous functionality. To request addition to this use case, create a support case and provide relevant information for steps 2 to 4 in KB-1717 - How to submit a product enhancement request.

Workaround

Export the dataset in multiple smaller batches, such that each individual export takes less than 5 minutes to process.

Affected Versions

This article applies to all versions of Appian Cloud.

Tags: records, Cloud