KB-2298 AI Skill fails to import and/or export

Ryan Good — Wed, 13 Mar 2024 20:50:45 GMT

Current Revision posted to Appian Knowledge Base by Ryan Good on 3/13/2024 8:50:45 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export.

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Each AI Skill takes an estimated time of 4 minutes to export, but SAIL synchronous requests are cancelled by the web server after 5 mins, which results in a web server timeout indicated by the 504 error code.

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: March 2024

Tags: known issues, ai skills, compare and deploy, infrastructure

KB-2298 AI Skill fails to import and/or export

Ryan Good — Wed, 13 Mar 2024 20:49:08 GMT

Revision 9 posted to Appian Knowledge Base by Ryan Good on 3/13/2024 8:49:08 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export.

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: March 2024

Tags: known issues, ai skills, compare and deploy

KB-2298 AI Skill fails to import and/or export

Ryan Good — Wed, 13 Mar 2024 20:49:08 GMT

Revision 10 posted to Appian Knowledge Base by Ryan Good on 3/13/2024 8:49:08 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export.

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: March 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX AI Skill fails to import and/or export.

Ryan Good — Wed, 13 Mar 2024 20:47:46 GMT

Revision 8 posted to Appian Knowledge Base by Ryan Good on 3/13/2024 8:47:46 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export.

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX AI Skill fails to import and/or export.

Ryan Good — Wed, 13 Mar 2024 20:47:07 GMT

Revision 7 posted to Appian Knowledge Base by Ryan Good on 3/13/2024 8:47:07 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export as seen below.

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX AI Skill fails to import and/or export.

pauline.delacruz — Wed, 31 Jan 2024 20:42:09 GMT

Revision 6 posted to Appian Knowledge Base by pauline.delacruz on 1/31/2024 8:42:09 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export as seen below:

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX AI Skill fails to import and/or export.

pauline.delacruz — Wed, 31 Jan 2024 20:14:05 GMT

Revision 5 posted to Appian Knowledge Base by pauline.delacruz on 1/31/2024 8:14:05 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export as seen below:

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

AI Skills take a long time to export, but SAIL synchronous requests are cancelled by the web server after 5 mins, which results in a web server timeout indicated by the 504 error code.

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill.
Manually export the package.
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX AI Skill fails to import and/or export.

pauline.delacruz — Tue, 09 Jan 2024 21:19:47 GMT

Revision 4 posted to Appian Knowledge Base by pauline.delacruz on 1/9/2024 9:19:47 PM

Symptoms

When importing or exporting an AI Skill, users may encounter one or more of the following symptoms:

Using Compare & Deploy with AI Skills can result in a 504 error during export as seen below:

The deployment.log for the package will contain 504 errors.

aiSkill <id> <uuid>: The data for aiSkill [id=<id> uuid=<uuid>] could not be retrieved for export. Cause: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>

(APNX-1-4071-002)

If the AI Skill is successfully exported manually, the following error is observed upon import inside the deployment.log when the Inspect feature is used:

YYYY-MM-DD HH:MM:SS.mmm DEBUG aiSkill <uuid> Creating object.
YYYY-MM-DD HH:MM:SS.mmm ERROR aiSkill <uuid> An error occurred while creating aiSkill [uuid=<uuid>]: java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: (APNX-1-4071-007)

com.appiancorp.ix.ConsumerException: type=aiSkill, srcId=<srcId>, dstId=null, cause=java.lang.RuntimeException: com.appiancorp.rdo.client.invoker.ApiException: , level=ERROR, object=com.appiancorp.object.remote.aiskill.AiSkillRemoteHaul@22bbc641

Cause

Export:

AI Skills take a long time to export (~4 mins per skill in isolation), but SAIL synchronous requests (like reevaluations) are cancelled by the web server after 5 mins, which runs into the timeout. <Add additional details>

Import:

Action

This issue has been reported to the Appian Product Team and is under investigation. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill
Manually export the package
Manually import the package without inspection.

Should the issue persist, please open a support case with Appian Support.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX Compare & Deploy with AI Skills results in 504 errors

pauline.delacruz — Thu, 04 Jan 2024 15:25:11 GMT

Revision 3 posted to Appian Knowledge Base by pauline.delacruz on 1/4/2024 3:25:11 PM

Symptoms

Using Compare & Deploy with AI Skills results in a 504 error as seen below:

Cause

Action

This issue has been reported to the Appian Product Team. The reference number for this issue is <Ticket Number>. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill
Manually export the package
Manually import the package without inspection.

Affected Versions

This article applies to all versions of Appian Cloud with AI Skills.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX Compare & Deploy with AI Skills results in 504 errors

pauline.delacruz — Thu, 04 Jan 2024 15:20:34 GMT

Revision 2 posted to Appian Knowledge Base by pauline.delacruz on 1/4/2024 3:20:34 PM

Symptoms

Using Compare & Deploy with AI Skills results in a 504 error as seen below:

Cause

AI Skills take a long time to export (~4 mins per skill in isolation), but SAIL synchronous requests (like reevaluations) are cancelled by the web server after 5 mins, which runs into the timeout.

Action

This issue has been reported to the Appian Product Team. The reference number for this issue is <Ticket Number>. Please follow the actions in the Workaround section to remediate the issue.

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill
Manually export the package
Manually import the package without inspection.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2024

Tags: known issues, ai skills, compare and deploy

[DRAFT SP-9542] KB-XXXX Compare & Deploy with AI Skills results in 504 errors

pauline.delacruz — Wed, 03 Jan 2024 21:08:02 GMT

Revision 1 posted to Appian Knowledge Base by pauline.delacruz on 1/3/2024 9:08:02 PM

Symptoms

Using Compare & Deploy with AI Skills results in a 504 error as seen below:

Cause

AI Skills take a long time to export (~4 mins per skill in isolation), but SAIL synchronous requests (like reevaluations) are cancelled by the web server after 5 mins, which runs into the timeout.

Action

This section is required for this template and contains the steps to resolve the issue. If an issue in an article is solved by a hotfix and/or major version of Appian, use the following language to indicate that:

Apply the latest hotfix to your Appian installation.
Upgrade to the latest version of Appian.
Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

If there is a product issue with Engineering that is open and a workaround for that issue exists, include it in the Action section until the fix is available. After the fix is made available, use that as a workaround instead.

This issue has been identified and the in

Workaround

Deploying AI Skills must be performed manually.

The package must contain only the AI Skill
Manually export the package
Manually import the package without inspection.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2024