https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-charactersen-USTelligent Community 12https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-charactersWed, 15 Jan 2025 16:49:28 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabRyan Goodhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsCurrent Revision posted to Appian Knowledge Base by Ryan Good on 1/15/2025 4:49:28 PM<br /> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <h2><span style="font-size:inherit;">Symptoms</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span></span></p> <p><span>This issue has been resolved via <strong>AN-245400</strong>&nbsp;in Appian 24.4.</span></p> <h2><span>Action</span></h2> <p><span>Upgrade to the latest version of Appian.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any new line characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to <span>Appian&nbsp;</span>versions between 23.4 and 24.3.</p> <p><span>Last Reviewed: January 2025</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/21Wed, 15 Jan 2025 16:48:57 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabRyan Goodhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 21 posted to Appian Knowledge Base by Ryan Good on 1/15/2025 4:48:57 PM<br /> <table style="background-color:#bcedaf;"> <tbody> <tr> <td>This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.</td> </tr> </tbody> </table> <h2><span style="font-size:inherit;">Symptoms</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span></span></p> <p><span>This issue has been resolved via <strong>AN-245400</strong>&nbsp;in Appian 24.4.</span></p> <h2><span>Action</span></h2> <p><span>Upgrade to the latest version of Appian.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any new line characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to versions between Appian 23.4 and 24.3.</p> <p><span>Last Reviewed: January 2025</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/20Thu, 01 Feb 2024 17:50:26 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 20 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 5:50:26 PM<br /> <h2><span style="font-size:inherit;">Symptoms</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any new line characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;February&nbsp;2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/18Thu, 01 Feb 2024 17:50:02 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 18 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 5:50:02 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any new line characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;February&nbsp;2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/19Thu, 01 Feb 2024 17:50:02 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 19 posted to Appian Knowledge Base by pauline.delacruz on 2/1/2024 5:50:02 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-11/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any new line characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;February&nbsp;2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/17Tue, 30 Jan 2024 21:54:57 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 17 posted to Appian Knowledge Base by pauline.delacruz on 1/30/2024 9:54:57 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any new line characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;January 2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/16Tue, 30 Jan 2024 21:49:42 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 16 posted to Appian Knowledge Base by pauline.delacruz on 1/30/2024 9:49:42 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:328px;width:auto;" alt=" " src="/resized-image/__size/0x656/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;January 2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/15Tue, 30 Jan 2024 21:49:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 15 posted to Appian Knowledge Base by pauline.delacruz on 1/30/2024 9:49:17 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img alt=" " border="0" src="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;January 2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/14Tue, 30 Jan 2024 21:48:23 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cabpauline.delacruzhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 14 posted to Appian Knowledge Base by pauline.delacruz on 1/30/2024 9:48:23 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;width:auto;" alt=" " src="/resized-image/__size/0x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/latest/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. </span></p> <p><span>This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later.</p> <p><span>Last Reviewed:&nbsp;January 2024</span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process models, integration, site wide banner</div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/13Fri, 26 Jan 2024 21:34:29 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 13 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 9:34:29 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <h2><span style="font-size:inherit;">Cause</span></h2> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <h2><span style="font-size:inherit;">Workaround</span></h2> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <p></p> <h2><span style="font-size:inherit;">Affected Versions</span></h2> <p>This article&nbsp;applies to Appian 23.4 and later</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/12Fri, 26 Jan 2024 21:34:01 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 12 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 9:34:01 PM<br /> <h2><span style="font-size:inherit;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <p></p> <p><span style="font-size:150%;">Affected Versions</span></p> <p>This article&nbsp;applies to Appian 23.4 and later</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/11Fri, 26 Jan 2024 21:33:45 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 11 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 9:33:45 PM<br /> <h2><span style="font-size:150%;">Symptom</span></h2> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <p></p> <p><span style="font-size:150%;">Affected Versions</span></p> <p>This article&nbsp;applies to Appian 23.4 and later</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/10Fri, 26 Jan 2024 21:33:04 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 10 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 9:33:04 PM<br /> <p><span style="font-size:150%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <p></p> <p><span style="font-size:150%;">Affected Versions</span></p> <p>This article&nbsp;applies to Appian 23.4 and later</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/9Fri, 26 Jan 2024 19:29:03 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 9 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:29:03 PM<br /> <p><span style="font-size:150%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <p></p> <p><span style="font-size:150%;">Affected Versions</span></p> <p>This article&nbsp;applies to Appian 23.4 and later</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/8Fri, 26 Jan 2024 19:28:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 8 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:28:35 PM<br /> <p><span style="font-size:150%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p> <p></p> <p><span style="font-size:150%;">Affected Versions</span></p> <p>This article&nbsp;applies to Appian 23.4 and later</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/7Fri, 26 Jan 2024 19:25:49 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 7 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:25:49 PM<br /> <p><span style="font-size:150%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck on the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/6Fri, 26 Jan 2024 19:25:27 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 6 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:25:27 PM<br /> <p><span style="font-size:150%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck in the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/5Fri, 26 Jan 2024 19:22:20 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 5 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:22:20 PM<br /> <p><span style="font-size:200%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck in the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" alt=" " src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" /></p> <p></p> <p><span style="font-size:200%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:200%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/4Fri, 26 Jan 2024 19:21:46 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 4 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:21:46 PM<br /> <p><span style="font-size:150%;">Symptom</span></p> <p>When trying to open any process model, the process model will be stuck in the loading screen.</p> <p><img style="max-height:240px;max-width:320px;" src="/resized-image/__size/640x480/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296901384v1.png" alt=" " /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/3Fri, 26 Jan 2024 19:18:20 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 3 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:18:20 PM<br /> <p><span style="font-size:150%;">Symptoms</span></p> <p>When trying to open any process model, the process model will be stuck in the loading screen.</p> <p><img style="height:224px;max-height:224px;max-width:533px;" alt=" " height="189" src="/resized-image/__size/1066x448/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296243948v1.png" width="532" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p><div style="clear:both;"></div> https://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters/revision/2Fri, 26 Jan 2024 19:17:41 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:3811eaea-ebe4-4af1-9fc9-62e7c4b83cablyann.sunhttps://community.appian.com/support/w/kb/3455/kb-2291-process-models-do-not-open-if-the-site-banner-contains-new-line-characters#commentsRevision 2 posted to Appian Knowledge Base by lyann.sun on 1/26/2024 7:17:41 PM<br /> <p><span style="font-size:150%;">Symptoms</span></p> <p>When trying to open a process model, the process model will be stuck in the loading screen.</p> <p><img style="height:224px;max-height:224px;max-width:533px;" alt=" " height="189" src="/resized-image/__size/1066x448/__key/communityserver-wikis-components-files/00-00-00-00-13/pastedimage1706296243948v1.png" width="532" /></p> <p></p> <p><span style="font-size:150%;">Cause</span></p> <p><span>When the <a href="https://docs.appian.com/suite/help/23.4/Appian_Administration_Console.html#identity">Site-Wide Banner</a> includes newline characters, process models won&#39;t open. This issue has been reported to the Appian Product Team. The reference number for this issue is&nbsp;</span><strong>AN-245400</strong><span>.</span></p> <p><span></span></p> <p><span style="font-size:150%;">Workaround</span></p> <p>Eliminate any newline characters within the Site-Wide Banner.</p><div style="clear:both;"></div>