KB-2308 Missing user_management.csv file in Appian

pauline.delacruz — Tue, 21 May 2024 18:10:26 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 5/21/2024 6:10:26 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine. In other cases, user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

This has been addressed in Appian 23.2 and later. The user_management.csv file will be created in the <APPIAN_HOME>/logs/audit/ directory on nodes that contain the groups engine. If running Appian on Kubernetes, this log will be located in the groups engine pod.

Upgrade Appian to 23.2 to address this issue.

Workaround

If the <APPIAN_HOME>/logs/audit/ directory is missing, it can be created manually by following the below steps:

Self-Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.csv, create an empty user_management.csv: touch audit/user_management.csv

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2024

Tags: groups, User management, infrastructure

KB-2308 Missing user_management.csv file in Appian

pauline.delacruz — Tue, 21 May 2024 18:10:26 GMT

Revision 15 posted to Appian Knowledge Base by pauline.delacruz on 5/21/2024 6:10:26 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

Action

Upgrade Appian to 23.2 to address this issue.

Workaround

If the <APPIAN_HOME>/logs/audit/ directory is missing, it can be created manually by following the below steps:

Self-Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.csv, create an empty user_management.csv: touch audit/user_management.csv

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] KB-XXXX Missing user_management.csv file in Appian

pauline.delacruz — Mon, 20 May 2024 19:24:25 GMT

Revision 14 posted to Appian Knowledge Base by pauline.delacruz on 5/20/2024 7:24:25 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

Action

Upgrade Appian to 23.2 to address this issue.

Workaround

If the <APPIAN_HOME>/logs/audit/ directory is missing, it can be created manually by following the below steps:

Self-Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.csv, create an empty user_management.csv: touch audit/user_management.csv

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] KB-XXXX Missing user_management.csv file in Appian

pauline.delacruz — Mon, 20 May 2024 19:23:01 GMT

Revision 13 posted to Appian Knowledge Base by pauline.delacruz on 5/20/2024 7:23:01 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

Action

Upgrade Appian to 23.2 to address this issue.

Workaround

If the <APPIAN_HOME>/logs/audit/ directory is missing, it can be created manually by following the below steps:

Self-Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the <APPIAN_HOME>/logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: May 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] KB-XXXX Missing user_management.csv file in Appian

dan.endean — Mon, 13 May 2024 20:56:23 GMT

Revision 12 posted to Appian Knowledge Base by dan.endean on 5/13/2024 8:56:23 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine. In other cases, user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

This has been addressed in Appian 23.2. In 23.2 and above, user_management.csv will be created in the <APPIAN_HOME>/logs/audit/ directory on nodes that contain the groups engine. If running Appian on Kubernetes, this log will be located in the groups engine pod. Upgrade your Appian version to address this issue.

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self-Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] KB-XXXX Missing user_management.csv file in Appian

dan.endean — Mon, 13 May 2024 20:16:54 GMT

Revision 11 posted to Appian Knowledge Base by dan.endean on 5/13/2024 8:16:54 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] KB-XXXX Missing user_management.csv file in Appian

dan.endean — Mon, 13 May 2024 20:16:39 GMT

Revision 10 posted to Appian Knowledge Base by dan.endean on 5/13/2024 8:16:39 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely. For example:

Cause

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] KB-XXXX Missing user_management.csv file in Appian

pauline.delacruz — Tue, 16 Apr 2024 14:15:16 GMT

Revision 9 posted to Appian Knowledge Base by pauline.delacruz on 4/16/2024 2:15:16 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] Missing user_management.csv File in Appian

pauline.delacruz — Mon, 08 Apr 2024 20:41:28 GMT

Revision 8 posted to Appian Knowledge Base by pauline.delacruz on 4/8/2024 8:41:28 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present, but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2024

Tags: groups, User management, infrastructure

[DRAFT SP-9810] Missing user_management.csv File in Appian

dan.endean — Fri, 29 Mar 2024 18:39:25 GMT

Revision 7 posted to Appian Knowledge Base by dan.endean on 3/29/2024 6:39:25 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine, OR user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

This has been addressed in Appian version 23.2. In 23.2 and above, user_management.csv will be created in the <APPIAN_HOME>/logs/audit/ directory on nodes that contain the groups engine. If running Appian on Kubernetes, this log will be located in the groups engine pod. Upgrade your Appian version to address this issue.

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

[DRAFT SP-9810] Missing user_management.csv File in Appian

dan.endean — Fri, 29 Mar 2024 18:39:06 GMT

Revision 6 posted to Appian Knowledge Base by dan.endean on 3/29/2024 6:39:06 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine, OR user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

[DRAFT SP-9810] Missing user_management.csv File in Appian

dan.endean — Fri, 29 Mar 2024 18:38:51 GMT

Revision 5 posted to Appian Knowledge Base by dan.endean on 3/29/2024 6:38:51 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine, OR user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

This has been addressed in Appian version 23.2. In 23.2 and above, user_management.csv will be created in the <APPIAN_HOME>/logs/audit/ folder on nodes that contain the groups engine. If running Appian on Kubernetes, this log will be located in the groups engine pod.

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the /audit/ directory is not present, create it: mkdir audit
If the /audit/ directory is present but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the /logs/ directory: cd logs/
Manually create the /audit/ directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

[DRAFT SP-9810] Missing user_management.csv File in Appian

dan.endean — Fri, 29 Mar 2024 18:35:18 GMT

Revision 4 posted to Appian Knowledge Base by dan.endean on 3/29/2024 6:35:18 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine, OR user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Self Managed Appian

On each node that contains the groups engine, navigate to the logs directory: cd <APPIAN_HOME>/logs/
If the audit directory is not present, create it: mkdir audit
If the audit directory is present but there is no user_management.log, create an empty user_management.log: touch audit/user_management.csv

The groups engine will now begin to write to user_management.log in the <APPIAN_HOME>/logs/audit directory of nodes that contain it.

Appian on Kubernetes

Exec into the groups engine pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
Access the logs directory: cd logs/
Manually create the audit directory: mkdir audit

The groups engine will now begin to write to user_management.csv in the logs/audit/ directory of the groups engine pod.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

[DRAFT SP-9810] Missing user_management.csv File in Appian

dan.endean — Fri, 29 Mar 2024 18:27:47 GMT

Revision 3 posted to Appian Knowledge Base by dan.endean on 3/29/2024 6:27:47 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets created by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine, OR user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s). The latter scenario is expected behavior when the groups engine is located on a different node than the application server.

Action

Workaround

If the logs/audit directory is missing, it can be created manually by following the below steps:

Appian on Kubernetes

Exec into the groups pod by running kubectl exec appian-k8s-appn-service-manager-groups-0 -ti -n <my-appian-site> -- bash
2. cd logs/
Manually creat the audit directory:
```
mkdir audit
```

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

[DRAFT SP-9810] Missing user_management.csv File in Appian

dan.endean — Tue, 26 Mar 2024 20:30:26 GMT

Revision 2 posted to Appian Knowledge Base by dan.endean on 3/26/2024 8:30:26 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.

Cause

By design, the groups engine writes to user_management.csv. However, the <APPIAN_HOME>/logs/audit/ directory gets initialized by the application server when Appian is initialized. Therefore, on installations in which engines and the application server are decoupled, such as with distributed topologies, the <APPIAN_HOME>/logs/audit/ directory may be missing on nodes that contain the groups engine, OR user_management.csv may be missing from the <APPIAN_HOME>/logs/audit directory on nodes that contain the application server(s).

Action

Workaround

This section is optional and should only be used as an alternative action if there is a massive technical debt associated with performing the action in the above section for customers (such as upgrading). It can also be used if there is a solution to the issue in the article but is more inconvenient to implement or it causes other undesirable behavior and wouldn’t warrant being an action.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2024

Missing user_management.csv File in Appian

dan.endean — Tue, 26 Mar 2024 20:29:17 GMT

Revision 1 posted to Appian Knowledge Base by dan.endean on 3/26/2024 8:29:17 PM

Symptoms

When searching through the <APPIAN_HOME>/logs/ directory, the /audit/ subdirectory does not contain user_management.csv, or is missing entirely.