KB-2329 How to use the Appian Support Logs Collector Script

pauline.delacruz — Thu, 28 Aug 2025 14:29:33 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 8/28/2025 2:29:33 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

KB-2329 How to use the Appian Support Logs Collector Script

pauline.delacruz — Thu, 28 Aug 2025 14:27:48 GMT

Revision 15 posted to Appian Knowledge Base by pauline.delacruz on 8/28/2025 2:27:48 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

KB-2329 How to use the Appian Support Logs Collector Script

pauline.delacruz — Mon, 27 Jan 2025 17:12:31 GMT

Revision 14 posted to Appian Knowledge Base by pauline.delacruz on 1/27/2025 5:12:31 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

KB-2329 Appian Support Logs Collector Script usage

pauline.delacruz — Mon, 27 Jan 2025 17:11:19 GMT

Revision 12 posted to Appian Knowledge Base by pauline.delacruz on 1/27/2025 5:11:19 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

KB-2329 Appian Support Logs Collector Script usage

pauline.delacruz — Mon, 27 Jan 2025 17:11:19 GMT

Revision 13 posted to Appian Knowledge Base by pauline.delacruz on 1/27/2025 5:11:19 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] KB-XXXX Appian Support Logs Collector Script usage

daniel.galindorojas — Thu, 16 Jan 2025 07:06:25 GMT

Revision 11 posted to Appian Knowledge Base by daniel.galindorojas on 1/16/2025 7:06:25 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] KB-XXXX Appian Support Logs Collector Script usage

pauline.delacruz — Thu, 02 Jan 2025 18:21:24 GMT

Revision 10 posted to Appian Knowledge Base by pauline.delacruz on 1/2/2025 6:21:24 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python 3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] KB-XXXX Appian Support Logs Collector Script usage

pauline.delacruz — Thu, 02 Jan 2025 18:20:35 GMT

Revision 9 posted to Appian Knowledge Base by pauline.delacruz on 1/2/2025 6:20:35 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdOut, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2025

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

Daniel Castegnaro — Thu, 05 Dec 2024 17:19:53 GMT

Revision 8 posted to Appian Knowledge Base by Daniel Castegnaro on 12/5/2024 5:19:53 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download the script package on the server which hosts the Appian installation
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

Daniel Castegnaro — Thu, 05 Dec 2024 16:17:58 GMT

Revision 7 posted to Appian Knowledge Base by Daniel Castegnaro on 12/5/2024 4:17:58 PM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Disclaimer

IMPORTANT: Please read this disclaimer carefully before using the tool provided by Appian Support.

This tool runs a Python script to collect Appian platform logs to assist in investigating issues for our customers. The tool only includes standard Python libraries tailored to collect logs for your specific installation of the Appian software. The tool does not delete or move files from your system, it creates copies and compresses them for ease of sharability with Appian Support through MyAppian Support Cases.
Using this tool is entirely at your own risk, and Appian shall not be held responsible for any damage, data loss, or other adverse consequences that may result from usage. This tool is offered “as is” without any warranties, either express or implied. Appian does not make any representations or warranties regarding the accuracy, reliability, or suitability of this tool for any particular purpose.
By using this tool, you acknowledge that you have read and understood the terms and conditions outlined above.

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

daniel.galindorojas — Fri, 25 Oct 2024 09:49:54 GMT

Revision 6 posted to Appian Knowledge Base by daniel.galindorojas on 10/25/2024 9:49:54 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python3.6 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

daniel.galindorojas — Fri, 25 Oct 2024 09:31:20 GMT

Revision 5 posted to Appian Knowledge Base by daniel.galindorojas on 10/25/2024 9:31:20 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v4.mp4

Further Considerations

The tool requires Python3 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

Tags: logging, How To, infrastructure, FAQ, scripts

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

daniel.galindorojas — Wed, 18 Sep 2024 08:10:02 GMT

Revision 4 posted to Appian Knowledge Base by daniel.galindorojas on 9/18/2024 8:10:02 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Logs-Collector-Script-v3.mp4

Further Considerations

The tool requires Python3 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

daniel.galindorojas — Tue, 13 Aug 2024 10:23:54 GMT

Revision 3 posted to Appian Knowledge Base by daniel.galindorojas on 8/13/2024 10:23:54 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Support-Logs-Collector-Script.mp4

Further Considerations

The tool requires Python3 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

daniel.galindorojas — Tue, 13 Aug 2024 10:22:37 GMT

Revision 2 posted to Appian Knowledge Base by daniel.galindorojas on 8/13/2024 10:22:37 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Support-Logs-Collector-Script.mp4

Further Considerations

The tool requires Python3 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.

[DRAFT SUPP-350] Appian Support Logs Collector Script usage

daniel.galindorojas — Tue, 13 Aug 2024 10:17:05 GMT

Revision 1 posted to Appian Knowledge Base by daniel.galindorojas on 8/13/2024 10:17:05 AM

The Appian Logs Collector Script is a quick and efficient way to collect data required for a investigation. To use the tool, please follow these steps.

Table of Contents:

Instructions
Video Instructions
Further Considerations

Instructions

Download and extract the package *appian_logs_collector-<version>.tar.gz* attached to the case. The package contains:
1. Guide on how to use the tool: README.md
2. The tool itself: appian_support_logs_collector.py

Run the command below, modifying the placeholders "<placeholder>" according to your environment requirements:

python appian_support_logs_collector.py --appian_home <APPIAN_HOME> --days 7 --output_dir </path/to/where/to/save/result>

Upload the resulting .tar files from all servers on the case.

Video Instructions

community.appian.com/.../Appian-Support-Logs-Collector-Script.mp4

Further Considerations

The tool requires Python3 or greater.
The tool should be run individually on each server that the logs should be fetched from.
If the application server logs do not use the standard naming convention (tomcat-stdout, tomcat-access), please add --include_files <custom_named_stdout.log>,<custom_named_access.log> as an argument to the tool so these are also collected.
For any questions or doubts on the usage of the tool access the tool help menu by providing '-h' as in: python appian_support_logs_collector.py -h
Please review the guide provided along with the package downloaded: README.md
For anything else, feel free to raise questions over the support case.