KB-2320 How to configure SMS notification for Critical cases created by Appian Support.

Wasil Akhtar — Thu, 12 Sep 2024 16:26:28 GMT

Current Revision posted to Appian Knowledge Base by Wasil Akhtar on 9/12/2024 4:26:28 PM

Purpose

Appian Support may occasionally initiate new support cases to alert you of incidents detected by our Appian Cloud monitoring system. This article outlines the process for subscribing to SMS notifications for Support Contacts within your company, enabling you to receive alerts when Appian Support creates a Critical case for your production environment.

Instructions

Pre-requisites

To subscribe to SMS notifications, the desired user must be a Support Contact. To update the Support Contacts in your company, see KB-2157
Support Contacts can only subscribe themselves. Account Administrators can remove any subscribed Support Contacts.
All Support Contacts must have a valid, reachable mobile phone number associated with their profile. To add this number, follow the steps in KB-1558 for the Office Phone field.
The provided mobile phone number must to follow the E.164 format.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update contacts notified via SMS related action.
Add or remove yourself as appropriate.
Save the changes.

Affected Versions

This article applies to all versions of Appian.

KB-2320 How to configure SMS notification for Critical cases created by Appian Support.

Wasil Akhtar — Wed, 04 Sep 2024 15:54:14 GMT

Revision 5 posted to Appian Knowledge Base by Wasil Akhtar on 9/4/2024 3:54:14 PM

Purpose

Instructions

Pre-requisites

To subscribe to SMS notifications, the desired user must be a Support Contact. To update the Support Contacts in your company, see KB-2157
Support Contacts can only subscribe themselves. Account Administrators can remove any subscribed Support Contacts.
All Support Contacts must have a valid, reachable mobile phone number associated with their profile. To add this number, follow the steps in KB-1558 for the Mobile Phone field.
The provided mobile phone number must to follow the E.164 format.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update contacts notified via SMS related action.
Add or remove yourself as appropriate.
Save the changes.

Affected Versions

This article applies to all versions of Appian.

[DRAFT SUPP-362] How to configure SMS notification for Critical cases created by Appian Support.

javier.esteban — Wed, 04 Sep 2024 14:02:07 GMT

Revision 4 posted to Appian Knowledge Base by javier.esteban on 9/4/2024 2:02:07 PM

Purpose

Instructions

Pre-requisites

To subscribe to SMS notifications, the desired user must be a Support Contact. To update the Support Contacts in your company, see KB-2157
Support Contacts can only subscribe themselves. Account Administrators can remove any subscribed Support Contacts.
All Support Contacts must have a valid, reachable mobile phone number associated with their profile. To add this number, follow the steps in KB-1558 for the Mobile Phone field.
The provided mobile phone number must to follow the E.164 format.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update contacts notified via SMS related action.
Add or remove yourself as appropriate.
Save the changes.

Affected Versions

This article applies to all versions of Appian.

[DRAFT SUPP-362] How to configure SMS notification for Critical cases created by Appian Support.

javier.esteban — Wed, 04 Sep 2024 13:46:20 GMT

Revision 3 posted to Appian Knowledge Base by javier.esteban on 9/4/2024 1:46:20 PM

Purpose

Instructions

Pre-requisites

To subscribe to SMS notifications, the desired user must be a Support Contact. To update the Support Contacts in your company, see KB-2157
Support Contacts can only subscribe themselves. Account Administrators can remove any subscribed Support Contacts.
All Support Contacts must have a valid, reachable mobile phone number associated with their profile. To add this number, follow the steps in KB-1558 for the Mobile Phone field.
The provided mobile phone number must to follow the E.164 format.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update contacts notified via SMS related action.
Add or remove yourself as appropriate.
Save the changes.

Some mobile operators may block SMS notifications, preventing them from being received. If you experience issues with receiving SMS alerts, contact your mobile operator to ensure that SMS messages from Appian are not being blocked. If your operator confirms that they are not blocking the messages, please raise a ticket with Appian Support.

Affected Versions

This article applies to all versions of Appian.

[DRAFT SUPP-362] How to configure SMS notification for Critical cases created by Appian Support.

javier.esteban — Fri, 16 Aug 2024 11:24:58 GMT

Revision 2 posted to Appian Knowledge Base by javier.esteban on 8/16/2024 11:24:58 AM

Purpose

Appian Support will occasionally initiate new support cases to alert you of incidents that are detected by our Appian Cloud monitoring . This article outlines the process of subscribing to notifications via SMS for the Support Contacts in your company, to receive the notification when Appian Support creates a Critical case for your production environment.

Instructions

Pre-requisites

To subscribe to SMS notifications, the desired user must be a Support Contact. To configure this, see KB-2157
Only registered Support Contacts can subscribe other support contacts to receive SMS notifications.
All Support Contacts must have a valid, reachable mobile phone number associated with their profile. To add this number, follow the same steps as in KB-1558 for the Mobile Phone field.
The provided mobile phone number must to follow the E.164 format.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update contacts notified via SMS related action.
Add or remove yourself as appropriate.
Save the changes.

Affected Versions

This article applies to all versions of Appian.

[DRAFT SUPP-362] How to configure SMS notification for Critical cases created by Appian Support.

javier.esteban — Fri, 16 Aug 2024 10:34:14 GMT

Revision 1 posted to Appian Knowledge Base by javier.esteban on 8/16/2024 10:34:14 AM

Purpose

Instructions

Pre-requisites

To subscribe to SMS notifications, the desired user must be a Support Contact. To configure this, see KB-2157
Only registered Support Contacts can subscribe other support contacts to receive SMS notifications.
All Support Contacts must have a valid, reachable mobile phone number associated with their profile. To add this number, follow the same steps as in KB-1558 for the Mobile Phone field.
The provided mobile phone number must to follow the E.164 format.

Steps

Navigate to MyAppian and click on Support > Accounts.
Open the Update contacts notified via SMS related action.
Add or remove users as appropriate.
Save the changes.

Affected Versions

This article applies to all versions of Appian.