https://community.appian.com/support/w/kb/362/kb-1142-mobile-application-users-are-redirected-to-the-desktop-login-page-when-logging-into-appianen-USTelligent Community 12https://community.appian.com/support/w/kb/362/kb-1142-mobile-application-users-are-redirected-to-the-desktop-login-page-when-logging-into-appianFri, 24 Feb 2017 16:17:22 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:9514c26a-c24b-46a7-9861-2b71d6d93982Nick Vigilantehttps://community.appian.com/support/w/kb/362/kb-1142-mobile-application-users-are-redirected-to-the-desktop-login-page-when-logging-into-appian#commentsCurrent Revision posted to Appian Knowledge Base by Nick Vigilante on 2/24/2017 4:17:22 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>When users try to log-in to a site with IIS as its web server through the mobile application, the users are brought to the desktop browser login page instead of the mobile application&#39;s login page.</p> <h2 id="cause">Cause</h2> <p>One possible cause of this issue is that there is a redirect to <em>/suite/portal/login.jsp</em> in the IIS <strong>index.htm</strong> file, which bypasses the mobile application&#39;s login page and displays the browser login page instead.</p> <p>More information on this can be found here: <a href="https://forum.appian.com/suite/help/16.2/Configuring_IIS_with_JBoss.html#Set_Up_IIS">Set Up IIS</a></p> <h2 id="action">Action</h2> <p>Check the <strong>index.htm</strong> file and ensure that the redirect is not configured to hit <strong>login.jsp</strong>. If it is configured so, make the necessary changes and restart IIS.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian using IIS as a web server with all versions of the Appian mobile application.</p> </div> <p>Last Reviewed: February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: IIS, web server, Mobile</div>