https://community.appian.com/support/w/kb/373/kb-1156-an-error-occurred-while-retrieving-the-data-error-thrown-when-accessing-a-record-that-queries-a-databaseen-USTelligent Community 12https://community.appian.com/support/w/kb/373/kb-1156-an-error-occurred-while-retrieving-the-data-error-thrown-when-accessing-a-record-that-queries-a-databaseThu, 09 Aug 2018 02:13:33 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:113b9a3e-92a9-4248-b53a-2dc97d20f5e7Parmida Borhanihttps://community.appian.com/support/w/kb/373/kb-1156-an-error-occurred-while-retrieving-the-data-error-thrown-when-accessing-a-record-that-queries-a-database#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 8/9/2018 2:13:33 AM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>When accessing a record containing elements that query a database, the following pink box error modal will display:</p> <pre><code>An error occurred while retrieving the data. </code></pre> <h2 id="cause">Cause</h2> <p>There are a few possible causes for this issue:</p> <ul> <li>There is a lock on the database.</li> <li>There is too much data being pulled back.</li> <li>The query timed out.</li> </ul> <h2 id="action">Action</h2> <p>To resolve the issue, consider the following:</p> <ol> <li>Check with your DBA on removing the lock on the database.</li> <li>Reconsider if the amount of data being pulled back is reasonable and possibly redesign/optimize the query.</li> </ol> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian.</p> </div> <p>Last Reviewed:&nbsp;February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: records, database, application design, infrastructure</div> https://community.appian.com/support/w/kb/373/kb-1156-an-error-occurred-while-retrieving-the-data-error-thrown-when-accessing-a-record-that-queries-a-database/revision/1Tue, 28 Feb 2017 19:46:09 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:113b9a3e-92a9-4248-b53a-2dc97d20f5e7Nick Vigilantehttps://community.appian.com/support/w/kb/373/kb-1156-an-error-occurred-while-retrieving-the-data-error-thrown-when-accessing-a-record-that-queries-a-database#commentsRevision 1 posted to Appian Knowledge Base by Nick Vigilante on 2/28/2017 7:46:09 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>When accessing a record containing elements that query a database, the following pink box error modal will display:</p> <pre><code>An error occurred while retrieving the data. </code></pre> <h2 id="cause">Cause</h2> <p>There are a few possible causes for this issue:</p> <ul> <li>There is a lock on the database.</li> <li>There is too much data being pulled back.</li> <li>The query timed out.</li> </ul> <h2 id="action">Action</h2> <p>To resolve the issue, consider the following:</p> <ol> <li>Check with your DBA on removing the lock on the database.</li> <li>Reconsider if the amount of data being pulled back is reasonable and possibly redesign/optimize the query.</li> </ol> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian.</p> </div> <p>Last Reviewed:&nbsp;February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: records, database</div>