KB-1158 Images do not display at all after an upgradehttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgradeen-USTelligent Community 12KB-1158 Images do not display at all after an upgradehttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgradeThu, 09 Aug 2018 02:13:14 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:375136c2-ef2e-4be3-8a8c-1c525d3d0552Parmida Borhanihttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgrade#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 8/9/2018 2:13:14 AM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>After upgrading an environment, certain images don&#39;t display at all.</p> <h2 id="cause">Cause</h2> <p>The <code>conf.suite.BASE_PATH</code> property in <strong>custom.properties</strong> located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code> points to an invalid location.</p> <p>The default value of this property, unless overridden, is a relative path to <code>&lt;APPIAN_HOME&gt;/_admin</code> where <code>&lt;APPIAN_HOME&gt;</code> is defined in the variable <code>AE_HOME</code> in the <strong>appian-home.properties</strong> file, also located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code>. If <code>AE_HOME</code> is misconfigured, <code>conf.suite.BASE_PATH</code> could be pointing to the wrong directory.</p> <p><strong>Note:</strong> If your application data is stored in an external drive, <code>conf.suite.BASE_PATH</code> can point to a shared network drive, however, if you&#39;re experiencing the issue described in this article, you should review that the location this setting is pointing to is correct and contains all your application data.</p> <h2 id="action">Action</h2> <p>Ensure <code>conf.suite.BASE_PATH</code> points to a valid location where your application data is currently stored. If not set, ensure the value of <code>AE_HOME</code> in <strong>appian-home.properties</strong> correctly contains the current location of your Appian installation. See <a href="https://docs.appian.com/suite/help/latest/Internal_Data.html">Internal Data</a> for more information.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian.</p> </div> <p>Last Reviewed:&nbsp;February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, installation, upgrade</div> KB-1158 Images do not display at all after an upgradehttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgrade/revision/1Tue, 28 Feb 2017 19:53:21 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:375136c2-ef2e-4be3-8a8c-1c525d3d0552Nick Vigilantehttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgrade#commentsRevision 1 posted to Appian Knowledge Base by Nick Vigilante on 2/28/2017 7:53:21 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>After upgrading an environment, certain images don&#39;t display at all.</p> <h2 id="cause">Cause</h2> <p>The <code>conf.suite.BASE_PATH</code> property in <strong>custom.properties</strong> located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code> points to an invalid location.</p> <p>The default value of this property, unless overridden, is a relative path to <code>&lt;APPIAN_HOME&gt;/_admin</code> where <code>&lt;APPIAN_HOME&gt;</code> is defined in the variable <code>AE_HOME</code> in the <strong>appian-home.properties</strong> file, also located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code>. If <code>AE_HOME</code> is misconfigured, <code>conf.suite.BASE_PATH</code> could be pointing to the wrong directory.</p> <p><strong>Note:</strong> If your application data is stored in an external drive, <code>conf.suite.BASE_PATH</code> can point to a shared network drive, however, if you&#39;re experiencing the issue described in this article, you should review that the location this setting is pointing to is correct and contains all your application data.</p> <h2 id="action">Action</h2> <p>Ensure <code>conf.suite.BASE_PATH</code> points to a valid location where your application data is currently stored. If not set, ensure the value of <code>AE_HOME</code> in <strong>appian-home.properties</strong> correctly contains the current location of your Appian installation. See <a href="https://docs.appian.com/suite/help/17.1/Internal_Data.html">Internal Data</a> for more information.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian.</p> </div> <p>Last Reviewed: June 2016</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, upgrade</div> KB-1158 Images do not display at all after an upgradehttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgrade/revision/2Tue, 28 Feb 2017 14:53:34 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:375136c2-ef2e-4be3-8a8c-1c525d3d0552Nick Vigilantehttps://community.appian.com/support/w/kb/375/kb-1158-images-do-not-display-at-all-after-an-upgrade#commentsRevision 2 posted to Appian Knowledge Base by Nick Vigilante on 2/28/2017 2:53:34 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>After upgrading an environment, certain images don&#39;t display at all.</p> <h2 id="cause">Cause</h2> <p>The <code>conf.suite.BASE_PATH</code> property in <strong>custom.properties</strong> located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code> points to an invalid location.</p> <p>The default value of this property, unless overridden, is a relative path to <code>&lt;APPIAN_HOME&gt;/_admin</code> where <code>&lt;APPIAN_HOME&gt;</code> is defined in the variable <code>AE_HOME</code> in the <strong>appian-home.properties</strong> file, also located in <code>&lt;APPIAN_HOME&gt;/ear/suite.ear/conf</code>. If <code>AE_HOME</code> is misconfigured, <code>conf.suite.BASE_PATH</code> could be pointing to the wrong directory.</p> <p><strong>Note:</strong> If your application data is stored in an external drive, <code>conf.suite.BASE_PATH</code> can point to a shared network drive, however, if you&#39;re experiencing the issue described in this article, you should review that the location this setting is pointing to is correct and contains all your application data.</p> <h2 id="action">Action</h2> <p>Ensure <code>conf.suite.BASE_PATH</code> points to a valid location where your application data is currently stored. If not set, ensure the value of <code>AE_HOME</code> in <strong>appian-home.properties</strong> correctly contains the current location of your Appian installation. See <a href="https://docs.appian.com/suite/help/latest/Internal_Data.html">Internal Data</a> for more information.</p> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian.</p> </div> <p>Last Reviewed:&nbsp;February 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, upgrade</div>