KB-1267 "Access denied: authentication failed" error thrown in application server log

Jordan Horwat — Mon, 23 Jul 2018 17:46:18 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 7/23/2018 5:46:18 PM

Symptoms

The following error is present in the application server log:

ERROR [org.jboss.as.connector.subsystems.datasources.AbstractDataSourceService$AS7DataSourceDeployer] (MSC service thread 1-2) Exception during createSubject()PBOX000016: Access denied: authentication failed: java.lang.SecurityException: PBOX000016: Access denied: authentication failed

Cause

This is caused by incorrect Appian data source credentials.

Action

Navigate to <JBOSS_HOME>/standalone/configuration.
Open standalone.xml.

Search for the following lines or the ones for the corresponding data source security domain:

<security-domain name="ds-name-security-primary" cache-type="default">
<authentication>
    <login-module code="org.picketbox.datasource.security.SecureIdentityLoginModule" flag="required">
        <module-option name="username" value="ENTER_CORRECT_USERNAME" />
        <module-option name="password" value="ENTER_ENCODED_PASSWORD" />
    </login-module>
</authentication>
</security-domain>

Enter the correct username.
Enter the encoded password (created using the Configure Script).
Navigate to <JBOSS_HOME>/standalone/deployments.
Open the *-ds.xml file containing the data source in question.
Find the <security> tag and ensure the value of <security-domain> is the same as the name attribute of the security domain in standalone.xml. For example:

*-ds.xml:

<security>
    <security-domain>ds-name-security-primary</security-domain> 
</security>

standalone.xml:

<security-domain name="ds-name-security-primary" cache-type="default">

If you do not see the lines mentioned in step 3, then perform the following:

Navigate to <JBOSS_HOME>/standalone/deployments.
Open the appian-ds.xml file.

Search for the following lines:

<module-option name="username" value="ENTER_CORRECT_USERNAME" />
<module-option name="password" value="ENTER_PASSWORD" />

Enter the correct username and plaintext password.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: June 2017

Tags: database, installation, application server, infrastructure