https://community.appian.com/support/w/kb/494/kb-1283-emails-sent-by-appian-cloud-are-not-delivereden-USTelligent Community 12https://community.appian.com/support/w/kb/494/kb-1283-emails-sent-by-appian-cloud-are-not-deliveredTue, 07 Mar 2017 15:59:39 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e4b49066-6091-4656-ad8f-df09a6327d51Nick Vigilantehttps://community.appian.com/support/w/kb/494/kb-1283-emails-sent-by-appian-cloud-are-not-delivered#commentsCurrent Revision posted to Appian Knowledge Base by Nick Vigilante on 3/7/2017 3:59:39 PM<br /> <div class="row content_container"> <h2 id="symptoms">Symptoms</h2> <p>Email alerts or messages are not being received from Appian Cloud sites. The Send Email node is configured properly, the Process History shows the email was sent but no emails are received.</p> <h2 id="cause">Cause</h2> <p>The mail server mistakenly labels emails sent via Appian as junk or spam as they are sent from a domain that is not recognized.</p> <h2 id="action">Action</h2> <p>On the mail server that receives emails from Appian, create a new Transport Rule with the header attribute to avoid the emails being labeled as &ldquo;junk&rdquo; or &ldquo;spam&rdquo;:</p> <pre><code>Sender: &lt;sender&gt;@&lt;your-subdomain&gt;.appiancloud.com&quot; </code></pre> <ul> <li><a href="http://james.apache.org/mailet/standard/mailet-report.html">Apache James</a></li> <li><a href="https://www.ibm.com/support/knowledgecenter/SSKTMJ_8.0.1/com.ibm.help.domino.admin.doc/DOC/H_FILTERING_OUT_UNWANTED_EMAIL_OVER.html">Lotus Domino</a></li> <li><a href="https://technet.microsoft.com/en-us/library/jj919238(v=exchg.150).aspx">Microsoft Exchange</a></li> </ul> <h2 id="affected-versions">Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> </div> <p>Last Reviewed:&nbsp;March 2017</p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div>