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KB-1319 After upgrade from 16.2 to 16.3 or 17.1, sub-processes are not starting on the latest version of the sub-process model

Symptoms

After upgrade to 16.3 or 17.1 from 16.2 HF Package E or later, sub-processes do not always start on the latest version of the process model.

There are no related errors in the application server log or alerts generated.

Cause

This issue has been reported to the Appian product team. The reference number for this issue is AN-79387.

Action

This issue was resolved in 16.3 Hotfix Package E and 17.1 Hotfix Package B.

Please apply the latest Hotfix Package for your Appian version.

Workaround

Republish the parent process model and sub-process process model in that order.

Affected Versions

This article applies to Appian versions 16.3 and 17.1.

Last Reviewed: March 2017