https://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfullyen-USTelligent Community 12https://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfullyMon, 23 Jul 2018 14:33:54 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ee88602f-bf61-4064-ab31-bbef46065b67Jordan Horwathttps://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 7/23/2018 2:33:54 PM<br /> <h2>Symptoms</h2> <p>When navigating to Appian Designer (<em>/design</em>) and/or the Appian Administration Console (<em>/admin</em>), the page does not render correctly and only displays&nbsp;the site background. The browser console will display the following error message:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/console_5F00_errors.png"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-11/console_5F00_errors.png" alt=" " /></a></p> <pre>Unable to get property &#39;indexOf&#39; of undefined or null reference</pre> <p>Tempo and the Legacy Designer (<em>/designer</em>) load fine.</p> <h2>Cause</h2> <p>In <strong>custom.properties</strong>, either port :80 or port :443 is specified at the end of <code>conf.suite.SERVER_AND_PORT</code>.</p> <h2>Action</h2> <ol> <li>Stop the application server.</li> <li>Remove :80 or :443&nbsp;from <code>conf.suite.SERVER_AND_PORT</code> in <strong>custom.properties</strong>.</li> <li>Start the application server.</li> </ol><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, installation, application server, infrastructure</div> https://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully/revision/3Mon, 24 Apr 2017 18:16:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ee88602f-bf61-4064-ab31-bbef46065b67Nick Vigilantehttps://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully#commentsRevision 3 posted to Appian Knowledge Base by Nick Vigilante on 4/24/2017 6:16:24 PM<br /> <h2>Symptoms</h2> <p>When navigating to Appian Designer (<em>/design</em>) and/or the Appian Administration Console (<em>/admin</em>), the page does not render correctly and only displays&nbsp;the site background. The browser console will display the following error message:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-11/console_5F00_errors.png"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-11/console_5F00_errors.png" alt=" " /></a></p> <pre>Unable to get property &#39;indexOf&#39; of undefined or null reference</pre> <p>Tempo and the Legacy Designer (<em>/designer</em>) load fine.</p> <h2>Cause</h2> <p>In <strong>custom.properties</strong>, either port :80 or port :443 is specified at the end of <code>conf.suite.SERVER_AND_PORT</code>.</p> <h2>Action</h2> <ol> <li>Stop the application server.</li> <li>Remove :80 or :443&nbsp;from <code>conf.suite.SERVER_AND_PORT</code> in <strong>custom.properties</strong>.</li> <li>Start the application server.</li> </ol><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, application server</div> https://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully/revision/1Mon, 24 Apr 2017 17:56:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ee88602f-bf61-4064-ab31-bbef46065b67Parmida Borhanihttps://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully#commentsRevision 1 posted to Appian Knowledge Base by Parmida Borhani on 4/24/2017 5:56:24 PM<br /> <h2>Symptoms</h2> <p>When navigating to Appian Designer (<em>/design</em>) and/or the Appian Administration Console (<em>/admin</em>), the page does not render correctly and only displays&nbsp;the site background. The browser console will display the following error message:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/console_5F00_errors.png"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/console_5F00_errors.png" alt=" " /></a></p> <pre>Unable to get property &#39;indexOf&#39; of undefined or null reference</pre> <h2>Cause</h2> <p>In <strong>custom.properties</strong>, either port :80 or port :443 is specified at the end of <code>conf.suite.SERVER_AND_PORT</code>.</p> <h2>Action</h2> <ol> <li>Stop the application server.</li> <li>Remove :80 or :443&nbsp;from <code>conf.suite.SERVER_AND_PORT</code> in <strong>custom.properties</strong>.</li> <li>Start the application server.</li> </ol><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, application server</div> https://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully/revision/2Mon, 24 Apr 2017 14:16:24 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:ee88602f-bf61-4064-ab31-bbef46065b67Nick Vigilantehttps://community.appian.com/support/w/kb/568/kb-1337-appian-designer-and-appian-administration-console-do-not-load-successfully#commentsRevision 2 posted to Appian Knowledge Base by Nick Vigilante on 4/24/2017 2:16:24 PM<br /> <h2>Symptoms</h2> <p>When navigating to Appian Designer (<em>/design</em>) and/or the Appian Administration Console (<em>/admin</em>), the page does not render correctly and only displays&nbsp;the site background. The browser console will display the following error message:</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-13/console_5F00_errors.png"><img src="/resized-image/__size/1200x0/__key/communityserver-wikis-components-files/00-00-00-00-13/console_5F00_errors.png" alt=" " /></a></p> <pre>Unable to get property &#39;indexOf&#39; of undefined or null reference</pre> <p>Tempo and the Legacy Designer (<em>/designer</em>) load fine.</p> <h2>Cause</h2> <p>In <strong>custom.properties</strong>, either port :80 or port :443 is specified at the end of <code>conf.suite.SERVER_AND_PORT</code>.</p> <h2>Action</h2> <ol> <li>Stop the application server.</li> <li>Remove :80 or :443&nbsp;from <code>conf.suite.SERVER_AND_PORT</code> in <strong>custom.properties</strong>.</li> <li>Start the application server.</li> </ol><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: user interface, application server</div>