https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browseren-USTelligent Community 12https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browserMon, 23 Jul 2018 03:47:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsCurrent Revision posted to Appian Knowledge Base by Parmida Borhani on 7/23/2018 3:47:17 AM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the <strong>login-audit.csv</strong> file from <code>&lt;APPIAN_HOME&gt;/logs/</code>. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Disable Compatibility View Mode for the Appian domain.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian using Internet Explorer as a web browser.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web browser, health check, internet explorer, plug-ins</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/11Mon, 23 Jul 2018 03:47:05 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 11 posted to Appian Knowledge Base by Parmida Borhani on 7/23/2018 3:47:05 AM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the <strong>login-audit.csv</strong> file from <code>&lt;APPIAN_HOME&gt;/logs/</code>. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Disable Compatibility View Mode for the Appian domain.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian using Internet Explorer as a web browser.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health check, internet explorer, shared components</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/10Mon, 15 May 2017 14:16:00 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Nick Vigilantehttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 10 posted to Appian Knowledge Base by Nick Vigilante on 5/15/2017 2:16:00 PM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the <strong>login-audit.csv</strong> file from <code>&lt;APPIAN_HOME&gt;/logs/</code>. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Disable Compatibility View Mode for the Appian domain.</p> <p>This article applies to all versions of Appian using Internet Explorer as a web browser.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health check, internet explorer</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/9Mon, 15 May 2017 10:08:57 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 9 posted to Appian Knowledge Base by Parmida Borhani on 5/15/2017 10:08:57 AM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the <strong>login-audit.csv</strong> file from <code>&lt;APPIAN_HOME&gt;/logs/</code>. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Disable Compatibility View Mode for the Appian domain.</p> <p>This article applies to all versions of Appian using Internet Explorer as a web browser.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health check, internet explorer</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/8Mon, 15 May 2017 09:33:25 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 8 posted to Appian Knowledge Base by Parmida Borhani on 5/15/2017 9:33:25 AM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the <strong>login-audit.csv</strong> file from <code>&lt;APPIAN_HOME&gt;/logs/</code>. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/7Mon, 15 May 2017 09:33:08 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 7 posted to Appian Knowledge Base by Parmida Borhani on 5/15/2017 9:33:08 AM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the login-audit.csv file from <code>&lt;APPIAN_HOME&gt;/logs/</code>. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/6Mon, 15 May 2017 09:31:16 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 6 posted to Appian Knowledge Base by Parmida Borhani on 5/15/2017 9:31:16 AM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report may incorrectly report that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string which comes from the login-audit.csv file from &lt;APPIAN_HOME&gt;/logs/. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent&nbsp;may reflect the compatibility mode version of the browser. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/1Fri, 12 May 2017 19:29:35 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 1 posted to Appian Knowledge Base by Parmida Borhani on 5/12/2017 7:29:35 PM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report incorrectly reports that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show something like the following: 287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</p> <h2>Cause</h2> <p>The Health Check reports on the user-agent string. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent string can be altered. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <p>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</p> <h2>Action/Workaround?</h2> <p>Take the browser out of compatibility mode.&nbsp;</p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/5Fri, 12 May 2017 16:58:04 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 5 posted to Appian Knowledge Base by Parmida Borhani on 5/12/2017 4:58:04 PM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report incorrectly reports that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent string can be altered. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/4Fri, 12 May 2017 16:57:17 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 4 posted to Appian Knowledge Base by Parmida Borhani on 5/12/2017 4:57:17 PM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report incorrectly reports that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <pre>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</pre> <h2>Cause</h2> <p>The Health Check reports on the user-agent string. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent string can be altered. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/3Fri, 12 May 2017 16:57:03 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 3 posted to Appian Knowledge Base by Parmida Borhani on 5/12/2017 4:57:03 PM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report incorrectly reports that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show a message similar to the one below:</p> <p><code>287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</code></p> <h2>Cause</h2> <p>The Health Check reports on the user-agent string. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent string can be altered. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <pre>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</pre> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div> https://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser/revision/2Fri, 12 May 2017 16:55:54 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:cb40e709-7279-44e9-bb22-bdf15bb2fcc9Parmida Borhanihttps://community.appian.com/support/w/kb/576/kb-1343-health-check-reports-x-of-users-with-unsupported-browser#commentsRevision 2 posted to Appian Knowledge Base by Parmida Borhani on 5/12/2017 4:55:54 PM<br /> <h2>Symptom</h2> <p>The Health Check Analysis Report incorrectly reports that a certain number of users are using an unsupported browser version for the particular Appian version. For example, the Details tab of the Health Check Report may show something like the following: 287 users (95.03%) have been using unsupported browser versions for Appian 16.1.0.0 between 2017-03 and 2017-05.</p> <h2>Cause</h2> <p>The Health Check reports on the user-agent string. Although a supported browser may be installed, if it is run in compatibility mode, the user-agent string can be altered. This is why the Health Check might not accurately reflect the browser version. Below is an example of a user-agent string for Internet Explorer being run in compatibility mode.&nbsp;</p> <p>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)</p> <h2>Action</h2> <p>Take the browser out of compatibility mode.&nbsp;</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: health-check</div>