https://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-closeen-USTelligent Community 12https://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-closeThu, 25 May 2017 16:50:58 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e771fd7c-af62-4ce9-a41a-c501371532a7Nick Vigilantehttps://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close#commentsCurrent Revision posted to Appian Knowledge Base by Nick Vigilante on 5/25/2017 4:50:58 PM<br /> <h2>Symptoms</h2> <p>When a user closes the Process Modeler in Firefox, other users are unable to edit the process model without breaking the original user&#39;s lock.</p> <h2>Cause</h2> <p>This issue has been reported to the Appian product team. The reference number for this issue is <strong>AN-80043</strong>.</p> <h2>Action</h2> <p>Two workarounds are available to address this issue:&nbsp;</p> <p>a) Use other supported browsers (IE11 or Chrome) when editing process models.</p> <p>b) Release the lock by closing the tab as opposed to the entire window.</p> <h2>Affected Versions</h2> <p>This article applies to all version of Appian.&nbsp;</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web browser, known issues, process modeler, firefox, open issues</div> https://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close/revision/3Thu, 25 May 2017 12:41:07 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e771fd7c-af62-4ce9-a41a-c501371532a7Jenn Pridemorehttps://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close#commentsRevision 3 posted to Appian Knowledge Base by Jenn Pridemore on 5/25/2017 12:41:07 PM<br /> <h2>Symptoms</h2> <p>When a user closes the Process Modeler in Firefox, other users are unable to edit the process model without breaking the original user&#39;s lock.</p> <h2>Cause</h2> <p>This issue has been reported to the Appian product team. The reference number for this issue is <strong>AN-80043</strong>.</p> <h2>Action</h2> <p>Two workarounds are available to address this issue:&nbsp;</p> <p>a) Use other supported browsers (IE11 or Chrome) when editing process models.</p> <p>b) Release the lock by closing the tab as opposed to the entire window.</p> <h2>Affected Versions</h2> <p>This article applies to all version of Appian.&nbsp;</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web browser, known issues, process modeler, firefox, open issues</div> https://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close/revision/2Thu, 25 May 2017 12:40:26 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e771fd7c-af62-4ce9-a41a-c501371532a7Jenn Pridemorehttps://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close#commentsRevision 2 posted to Appian Knowledge Base by Jenn Pridemore on 5/25/2017 12:40:26 PM<br /> <h2>Symptoms</h2> <p>When a user closes the Process Modeler view Firefox, other users are unable to edit the process model without breaking the original user&#39;s lock.</p> <h2>Cause</h2> <p>This issue has been reported to the Appian product team. The reference number for this issue is <strong>AN-80043</strong>.</p> <h2>Action</h2> <p>Two workarounds are available to address this issue:&nbsp;</p> <p>a) Use other supported browsers (IE11 or Chrome) when editing process models.</p> <p>b) Release the lock by closing the tab as opposed to the entire window.</p> <h2>Affected Versions</h2> <p>This article applies to all version of Appian.&nbsp;</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web browser, known issues, process modeler, firefox, open issues</div> https://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close/revision/1Wed, 24 May 2017 19:04:31 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:e771fd7c-af62-4ce9-a41a-c501371532a7Jenn Pridemorehttps://community.appian.com/support/w/kb/594/kb-1360-process-model-locks-do-not-release-in-firefox-upon-window-close#commentsRevision 1 posted to Appian Knowledge Base by Jenn Pridemore on 5/24/2017 7:04:31 PM<br /> <h2>Symptoms</h2> <p>When a user closes the process modeler view Firefox, other users are unable to edit the process model without breaking the original user&#39;s lock.</p> <h2>Cause</h2> <p>This issue has been reported to the Appian product team. The reference number for this issue is <strong>AN-80043</strong>.</p> <h2>Action</h2> <p>Two workarounds are available to address this issue:&nbsp;</p> <p>a) Use other supported browsers (IE11 or Chrome) when editing process models.</p> <p>b) Release the lock by closing the tab as opposed to the entire window.</p> <h2>Affected Versions</h2> <p>This article applies to all version of Appian.&nbsp;</p> <p>Last Reviewed: May 2017</p> <p>&nbsp;</p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: web browser, known issues, process modeler, open issues</div>