https://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-inen-USTelligent Community 12https://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-inMon, 23 Jul 2018 16:20:06 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:54107d5e-d0b1-4e45-847b-b3bbace3470fJordan Horwathttps://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 7/23/2018 4:20:06 PM<br /> <h2>Symptoms</h2> <p>Upon application server restart, Tempo does not load for basic users until the system administrator logs in. Basic users will not see any tabs or news posts after successfully logging in.</p> <h2>Cause</h2> <p>This issue is caused by the security set on the&nbsp;<strong>User</strong> record. The default group (all other users) is set to&nbsp;<strong>No Access</strong> and no system administrator user has attempted to log in to Appian since the application server started.</p> <h2>Action</h2> <p>Ensure the default group has at least&nbsp;<strong>Viewer</strong> privileges over the&nbsp;<strong>User</strong> record. This can be set in&nbsp;<em>/design</em>.</p> <p>Starting in Appian 17.2, users are unable to set&nbsp;<strong>No Access</strong> to this object to prevent issues like the one described in this article from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: June&nbsp;2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server, application design, infrastructure</div> https://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in/revision/3Fri, 16 Jun 2017 11:57:25 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:54107d5e-d0b1-4e45-847b-b3bbace3470fNick Vigilantehttps://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in#commentsRevision 3 posted to Appian Knowledge Base by Nick Vigilante on 6/16/2017 11:57:25 AM<br /> <h2>Symptoms</h2> <p>Upon application server restart, Tempo does not load for basic users until the system administrator logs in. Basic users will not see any tabs or news posts after successfully logging in.</p> <h2>Cause</h2> <p>This issue is caused by the security set on the&nbsp;<strong>User</strong> record. The default group (all other users) is set to&nbsp;<strong>No Access</strong> and no system administrator user has attempted to log in to Appian since the application server started.</p> <h2>Action</h2> <p>Ensure the default group has at least&nbsp;<strong>Viewer</strong> privileges over the&nbsp;<strong>User</strong> record. This can be set in&nbsp;<em>/design</em>.</p> <p>Starting in Appian 17.2, users are unable to set&nbsp;<strong>No Access</strong> to this object to prevent issues like the one described in this article from occurring.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: June&nbsp;2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: application server</div> https://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in/revision/2Thu, 25 May 2017 15:54:19 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:54107d5e-d0b1-4e45-847b-b3bbace3470fNick Vigilantehttps://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in#commentsRevision 2 posted to Appian Knowledge Base by Nick Vigilante on 5/25/2017 3:54:19 PM<br /> <h2>Symptoms</h2> <p>Upon application server restart, Tempo does not load for basic users until the system administrator logs in. Basic users will not see any tabs or news posts after successfully logging in.</p> <h2>Cause</h2> <p>This issue has been reported to the Appian product team. The reference number for this issue is <strong>AN-85416</strong>.</p> <h2>Action</h2> <p>As a workaround for this issue, ensure the security settings for the system &quot;User&quot; record is not set to &quot;No Access&quot; prior&nbsp;to application restart.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: known issues, application server, open issues</div> https://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in/revision/1Thu, 25 May 2017 15:32:40 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:54107d5e-d0b1-4e45-847b-b3bbace3470fJenn Pridemorehttps://community.appian.com/support/w/kb/597/kb-1358-tempo-does-not-load-for-basic-users-until-system-administrator-logs-in#commentsRevision 1 posted to Appian Knowledge Base by Jenn Pridemore on 5/25/2017 3:32:40 PM<br /> <h2>Symptoms</h2> <p>Upon application server restart, Tempo does not load for basic users until the system administrator logs in. Basic users will not see any tabs or news posts after successfully logging in.</p> <h2>Cause</h2> <p>This issue has been reported to the Appian product team. The reference number for this issue is <strong>AN-85416</strong>.</p> <h2>Action</h2> <p>As a workaround for this issue, ensure the security settings for the system &quot;User&quot; record is not set to &quot;No Access&quot; prior&nbsp;to application restart.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: May 2017</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: known issues, application server, open issues</div>