KB-1385 How to access the Appian Support site from a mobile device

It is possible for users with support case access to sign in to the Appian Support site to create and manage cases as well as review existing survey tasks. There are two ways to access the Appian Support site from your mobile device.

A) Using the Appian mobile app and configuring it to use the Appian Support site

  1. Download and install the latest version of the Appian app for iOS or Android, depending on your phone's operating system.
  2. Add a new account in the app by selecting Add account.  For more information on this link click here.
  3. Set the URL to https://forum.appian.com/suite/sites/support.
  4. If prompted with an EULA, review the terms and tap Accept.
  5. You will be presented with a mobile version of the Appian Community login page. Enter in the email address configured with your Community user ID and your password, and you will be presented with the Appian Support site.

From the Appian Support Site you can view your cases, your accounts, open a new case and complete survey tasks.  

Note: In order to navigate to your profile or other accounts you have set up on your Appian app, click on your profile icon.

B) Using the mobile browser

The Appian Community site as well as the Appian Support site are designed to be responsive and can be accessed from  your mobile browser.

  1. Using your mobile browser access https://community.appian.com or https://forum.appian.com/suite/sites/support.
  2. You will be presented with a mobile version of the Appian Community login page. Enter in the email address configured with your Community user ID and your account and your password, and you will be presented with the respective site.
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