When accessing Appian Cloud's MySQL business database using the phpMyAdmin database management tool, the following error is occasionally seen: "Error: Token mismatch".
"Error: Token mismatch"
This issue has been resolved via AN-78467 in the latest hotfixes on Appian 16.3, 17.1, and 17.2.
If you know your site has been restarted on or after 5 July, 2017, then your site contains the latest fix for this issue.
Otherwise, if you are unsure if your site has been restarted or if you know your site has not been restarted, then contact Appian Technical Support via a support case to request a restart to deploy the hotfix. Include this KB article in the support case.
This article applies to Appian Cloud sites running Appian 16.3, 17.1, and 17.2.
Last Reviewed: July 2017
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