KB-1403 Rescheduling Cloud Installation Upgrades

pauline.delacruz — Thu, 10 Jul 2025 16:15:24 GMT

Current Revision posted to Appian Knowledge Base by pauline.delacruz on 7/10/2025 4:15:24 PM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

Appian Cloud customers are kept current on Appian software, with updates typically being scheduled for completion within 30 days of a new release. Information on Appian releases and support expirations schedules can be found here.

A list of the current upgrade status for each cloud site is shown in the grid.

If the displayed upgrade schedule is acceptable, no further action is required.

Users who would like to reschedule the time of the upgrade for a site may do so by pressing the Reschedule link in the Action column.

Note: Only upgrades that are currently scheduled can be rescheduled. Upgrades that are not currently scheduled will have N/A in the Action column.

Users are able to schedule an upgrade from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 10 minutes before the start of the scheduled window.

Important Note: If you need to reschedule your upgrades but cannot find available time slots or face other issues, please open a support case. Provide the new upgrade date, time, and time zone, and our support team will assist you.

We require at least three working days' notice for rescheduling. However, if unforeseen circumstances necessitate a last-minute reschedule within 24 hours of your upgrade, please call the support line directly after having raised a support case. This ensures we can review and reschedule promptly.

The most up-to-date phone numbers for contacting Appian Support in your region can be found on our Community page.

Affected Versions

This article applies to Appian Cloud.

Last Reviewed: July 2025

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Parmida Borhani — Wed, 13 Mar 2019 02:37:16 GMT

Revision 17 posted to Appian Knowledge Base by Parmida Borhani on 3/13/2019 2:37:16 AM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

A list of the current upgrade status for each cloud site is shown in the grid.

If the displayed upgrade schedule is acceptable, no further action is required.

Users who would like to reschedule the time of the upgrade for a site may do so by pressing the Reschedule link in the Action column.

Note: Only upgrades that are currently scheduled can be rescheduled. Upgrades that are not currently scheduled will have N/A in the Action column.

Users are able to schedule an upgrade from a selection of available maintenance windows.

Affected Versions

This article applies to Appian Cloud.

Last Reviewed: March 2019

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Parmida Borhani — Fri, 25 Jan 2019 01:05:11 GMT

Revision 16 posted to Appian Knowledge Base by Parmida Borhani on 1/25/2019 1:05:11 AM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

It is important to keep in mind that as per Appian's Support Policy for prior versions, Appian Cloud customers must stay current on Appian software. Appian Cloud supports the latest two releases - the current release and one prior. This means all upgrades must be completed within approximately 90 days of a release becoming generally available.

A list of the current upgrade status for each cloud site is shown in the grid.

If the displayed upgrade schedule is acceptable, no further action is required.

Users who would like to reschedule the time of the upgrade for a site may do so by pressing the Reschedule link in the Action column.

Note: Only upgrades that are currently scheduled can be rescheduled. Upgrades that are not currently scheduled will have N/A in the Action column.

Users are able to schedule an upgrade from a selection of available maintenance windows.

Affected Versions

This article applies to Appian Cloud.

Last Reviewed: January 2019

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Parmida Borhani — Fri, 25 Jan 2019 01:04:49 GMT

Revision 15 posted to Appian Knowledge Base by Parmida Borhani on 1/25/2019 1:04:49 AM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

A list of the current upgrade status for each cloud site is shown in the grid.

If the displayed upgrade schedule is acceptable, no further action is required.

Users who would like to reschedule the time of the upgrade for a site may do so by pressing the Reschedule link in the Action column.

Note: Only upgrades that are currently scheduled can be rescheduled. Upgrades that are not currently scheduled will have N/A in the Action column.

Users are able to schedule an upgrade from a selection of available maintenance windows.

Affected Versions

This article applies to Appian Cloud.

Last Reviewed: January 2019

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Parmida Borhani — Sun, 21 Jan 2018 23:41:49 GMT

Revision 14 posted to Appian Knowledge Base by Parmida Borhani on 1/21/2018 11:41:49 PM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

On each individual installation page, if an upgrade has been scheduled for it, users will see the upgrades tab on that page. Dates and times of upgrades are displayed in the timezone specified in the user’s profile in Appian Forum.

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Affected Versions

This article applies to Appian Cloud.

Last Reviewed: January 2017

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Tue, 05 Dec 2017 08:12:14 GMT

Revision 13 posted to Appian Knowledge Base by Nick Vigilante on 12/5/2017 8:12:14 AM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Fri, 29 Sep 2017 11:44:05 GMT

Revision 12 posted to Appian Knowledge Base by Nick Vigilante on 9/29/2017 11:44:05 AM

The Cloud Installations site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Wed, 27 Sep 2017 14:35:26 GMT

Revision 11 posted to Appian Knowledge Base by Nick Vigilante on 9/27/2017 2:35:26 PM

The [cloud installations site](https://forum.appiancloud.com/suite/sites/cloud-installations) allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Wed, 27 Sep 2017 10:35:26 GMT

Revision 10 posted to Appian Knowledge Base by Nick Vigilante on 9/27/2017 10:35:26 AM

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Vamsi Sunkara — Wed, 27 Sep 2017 10:34:35 GMT

Revision 9 posted to Appian Knowledge Base by Vamsi Sunkara on 9/27/2017 10:34:35 AM

For installations for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are able to reschedule the time of the upgrade.

If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Wed, 20 Sep 2017 23:02:57 GMT

Revision 8 posted to Appian Knowledge Base by Nick Vigilante on 9/20/2017 11:02:57 PM

The Support Site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

When selecting an installation, if an upgrade has been scheduled for that site, users will see the upgrades tab on that page. For sites for which an upgrade to Appian’s latest release hasn’t been scheduled, the upgrades tab is not displayed.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Times are displayed in the timezone specified in the user’s profile in Appian Forum. If the date and time displayed are acceptable, there’s no further action required. Users who would like to reschedule the time of the upgrade may do so by clicking the ‘Reschedule’ button.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Wed, 20 Sep 2017 19:02:57 GMT

Revision 7 posted to Appian Knowledge Base by Nick Vigilante on 9/20/2017 7:02:57 PM

The Support Site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

Rescheduling Cloud Installation Upgrades

Vamsi Sunkara — Wed, 20 Sep 2017 18:30:13 GMT

Revision 1 posted to Appian Knowledge Base by Vamsi Sunkara on 9/20/2017 6:30:13 PM

The [support site](https://forum.appian.com/suite/sites/support/page/accounts) allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance window slots.

Clicking on the ‘Reschedule’ button presents a confirmation message with the date and time of the upgrade, as well as the URL of the site.

Once all the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

KB-1403 Rescheduling Cloud Installation Upgrades

Nick Vigilante — Wed, 20 Sep 2017 15:02:57 GMT

Revision 6 posted to Appian Knowledge Base by Nick Vigilante on 9/20/2017 3:02:57 PM

The Support Site allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

Tags: upgrade, Cloud

KBXXXX: Rescheduling Cloud Installation Upgrades

Vamsi Sunkara — Wed, 20 Sep 2017 14:52:29 GMT

Revision 5 posted to Appian Knowledge Base by Vamsi Sunkara on 9/20/2017 2:52:29 PM

The [support site](https://forum.appian.com/suite/sites/support/page/accounts) allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

A confirmation message will be displayed for you to accept the new time. Once the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

KBXXXX: Rescheduling Cloud Installation Upgrades

Vamsi Sunkara — Wed, 20 Sep 2017 14:49:15 GMT

Revision 4 posted to Appian Knowledge Base by Vamsi Sunkara on 9/20/2017 2:49:15 PM

The [support site](https://forum.appian.com/suite/sites/support/page/accounts) allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance windows.

Clicking on the ‘Reschedule’ button presents a confirmation message with the date and time of the upgrade, as well as the URL of the site.

Once all the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

KBXXXX: Rescheduling Cloud Installation Upgrades

Vamsi Sunkara — Wed, 20 Sep 2017 14:39:18 GMT

Revision 3 posted to Appian Knowledge Base by Vamsi Sunkara on 9/20/2017 2:39:18 PM

The [support site](https://forum.appian.com/suite/sites/support/page/accounts) allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance window slots.

Clicking on the ‘Reschedule’ button presents a confirmation message with the date and time of the upgrade, as well as the URL of the site.

Once all the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.

KBXXXX: Rescheduling Cloud Installation Upgrades

Vamsi Sunkara — Wed, 20 Sep 2017 14:31:01 GMT

Revision 2 posted to Appian Knowledge Base by Vamsi Sunkara on 9/20/2017 2:31:01 PM

The [support site](https://forum.appian.com/suite/sites/support/page/accounts) allows authorized technical support contacts to manage the upgrade schedule for their Appian Cloud installations.

In the upgrades tab, users are be able to reschedule the time of the upgrade.

Users are able to schedule upgrade windows from a selection of available maintenance window slots.

Clicking on the ‘Reschedule’ button presents a confirmation message with the date and time of the upgrade, as well as the URL of the site.

Once all the information is confirmed, maintenance window email notifications are sent. Users are able to reschedule the window up to 30 minutes before the start of the scheduled window.