KB-1432 Blank items in Knowledge Center

Parmida Borhani — Mon, 23 Jul 2018 03:36:26 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 7/23/2018 3:36:26 AM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items. For example,

Cause

This can happen when documents are added or moved directly to the Knowledge Center, instead of a folder. Knowledge Centers should only contain folders and folders should contain documents.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox of the problematic Knowledge Center, click Properties in the toolbar, and copy the Knowledge Center ID.
Create an expression rule, with a rule input ri!kcId of type Number (Integer). Run the following expression where kcId is the ID from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of IDs of the documents directly under the Knowledge Center that should not be in that location.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" input, set the value as pv!docToMove.
In the "Destination" input, select the destination folder you would like the document to live in, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form. The start form should contain a rule input ri!docToMove and should be of type Document.
Save and publish the process model.
Start a new instance of this process.
Provide the ID of the document to move that was determined in step 3 and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document ID.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2017

Tags: documents, knowledge centers, application design

KB-1432 Blank items in Knowledge Center

Parmida Borhani — Mon, 18 Dec 2017 02:32:16 GMT

Revision 8 posted to Appian Knowledge Base by Parmida Borhani on 12/18/2017 2:32:16 AM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items. For example,

Cause

This can happen when documents are added or moved directly to the Knowledge Center, instead of a folder. Knowledge Centers should only contain folders and folders should contain documents.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox of the problematic Knowledge Center, click Properties in the toolbar, and copy the Knowledge Center ID.
Create an expression rule, with a rule input ri!kcId of type Number (Integer). Run the following expression where kcId is the ID from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of IDs of the documents directly under the Knowledge Center that should not be in that location.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" input, set the value as pv!docToMove.
In the "Destination" input, select the destination folder you would like the document to live in, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form. The start form should contain a rule input ri!docToMove and should be of type Document.
Save and publish the process model.
Start a new instance of this process.
Provide the ID of the document to move that was determined in step 3 and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document ID.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-1432 Blank items in Knowledge Center

Parmida Borhani — Sun, 17 Dec 2017 21:32:16 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 12/17/2017 9:32:16 PM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items. For example,

Cause

This can happen when documents are added or moved directly to the Knowledge Center, instead of a folder. Knowledge Centers should only contain folders and folders should contain documents.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox of the problematic Knowledge Center, click Properties in the toolbar, and copy the Knowledge Center ID.
Create an expression rule, with a rule input ri!kcId of type Number (Integer). Run the following expression where kcId is the ID from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of IDs of the documents directly under the Knowledge Center that should not be in that location.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" input, set the value as pv!docToMove.
In the "Destination" input, select the destination folder you would like the document to live in, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form. The start form should contain a rule input ri!docToMove and should be of type Document.
Save and publish the process model.
Start a new instance of this process.
Provide the ID of the document to move that was determined in step 3 and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document ID.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-1432 Blank items in Knowledge Center

Parmida Borhani — Sun, 17 Dec 2017 21:31:28 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 12/17/2017 9:31:28 PM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items. For example,

Cause

This can happen when documents are added or moved directly to the Knowledge Center, instead of a folder. Knowledge Centers should only contain folders and folders should contain documents.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox of the problematic Knowledge Center, click Properties in the toolbar, and copy the Knowledge Center ID.
Create an expression rule, with a rule input called kcId of type Number (Integer). Run the following expression where kcId is the ID from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of IDs of the documents directly under the Knowledge Center that should not be in that location.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" input, set the value as pv!docToMove.
In the "Destination" input, select the destination folder you would like the document to live in, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form. The start form should contain a rule input ri!docToMove and should be of type Document.
Save and publish the process model.
Start a new instance of this process.
Provide the ID of the document to move that was determined in step 3 and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document ID.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-1432 Blank items in Knowledge Center

Parmida Borhani — Sun, 17 Dec 2017 21:24:11 GMT

Revision 5 posted to Appian Knowledge Base by Parmida Borhani on 12/17/2017 9:24:11 PM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items. For example,

Cause

This can happen when documents are added or moved directly to the Knowledge Center, instead of a folder. Knowledge Centers should only contain folders and folders should contain documents.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox of the problematic Knowledge Center, click Properties in the toolbar, and copy the Knowledge Center ID.
Run the following expression where kcId is the ID from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of Ids of the documents that are directly under the KC, instead of the folder within the KC.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" field type, set the value as pv!docToMove.
In the Destination select the destination folder, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form.
Save and publish the process model.
Start a new instance of this process.
Provide the ID of the document to move determined from step 3 and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document ID.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-1432 Blank items in Knowledge Center

Parmida Borhani — Sun, 17 Dec 2017 21:03:30 GMT

Revision 4 posted to Appian Knowledge Base by Parmida Borhani on 12/17/2017 9:03:30 PM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items.

Cause

This can happen when documents are added or moved directly to the Knowledge Center, instead of a folder. Knowledge Centers should only contain folders. Within those folders are where the documents should exist.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox of the problematic Knowledge Center, click Properties in the toolbar, and copy the Knowledge Center ID.
Run the following expression where kcId is the id from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of Ids of the documents that are directly under the KC, instead of the folder within the KC.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" field type, set pv!docToMove.
In the Destination select the destination folder, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form.
Save and publish the process model.
Start a new instance of this process.
Provide the Id of the document to move and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document Id.

Affected Versions

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-XXXX Blank items in Knowledge Center

Parmida Borhani — Mon, 04 Dec 2017 01:55:25 GMT

Revision 1 posted to Appian Knowledge Base by Parmida Borhani on 12/4/2017 1:55:25 AM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items.

Cause

This can happen when documents were generated or moved directly to the knowledge center through means of a smart service or SAIL component.

Knowledge Centers should only contain folders. Within those folders are where the documents should exist. When documents are added as child to the Knowledge Center directly, they appear as blank items.

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center and select the checkbox on the left of the KC name and click Properties in the toolbar. Copy the ID. If the Temporary Documents Knowledge Center is the one in question, navigate to /designer --> Documents --> Communities --> Default Community and click Properties in the toolbar. The ID will be 8 or 7 depending on how old the installation is.
Run the following expression where kcId is the id from the previous step: =getdocumentsfromfolder(ri!kcId,false)
That'll give you the list of id's of the documents directly under the KC who shouldn't be there; they should be inside a folder
Create a process model with a Move Document node
Create a process variable called pv!docToMove of type DOCUMENT and MAKE IT A PARAMETER
In the "Document" field type: =pv!docToMove
In the Destination select the destination folder, e.g. Temporary Documents folder
Create a start form for this process so that you can provide the document to move in the start form
Save and publish
Start a new instance of this process
Provide the id of the document to move and submit the form
Repeat step 11 and 12 for each document to be moved from step 3. You can also configure your model to use MNI and run once instance of "Move Document" per passed document id.

Affected Versions

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-1432 Blank items in Knowledge Center

Parmida Borhani — Sun, 03 Dec 2017 22:21:27 GMT

Revision 3 posted to Appian Knowledge Base by Parmida Borhani on 12/3/2017 10:21:27 PM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items.

Cause

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox on the left of the KC name, click Properties in the toolbar, and copy the Id.
- If the Temporary Documents Knowledge Center is the one in question, navigate to /designer --> Documents --> Communities --> Default Community and click Properties in the toolbar. The Id will be 8 or 7 depending on how old the installation is.
Run the following expression where kcId is the id from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of Ids of the documents that are directly under the KC, instead of the folder within the KC.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" field type, set pv!docToMove.
In the Destination select the destination folder, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form.
Save and publish the process model.
Start a new instance of this process.
Provide the Id of the document to move and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document Id.

Affected Versions

Last Reviewed: December 2017

Tags: documents, knowledge centers

KB-XXXX Blank items in Knowledge Center

Parmida Borhani — Sun, 03 Dec 2017 21:05:59 GMT

Revision 2 posted to Appian Knowledge Base by Parmida Borhani on 12/3/2017 9:05:59 PM

Symptoms

When navigating to a Knowledge Center page from designer, users encounter items listed that have no names and appear to be blank items.

Cause

Action

Deploy the Custom Content Functions plug-in.
Navigate to the parent of the problematic Knowledge Center, select the checkbox on the left of the KC name, click Properties in the toolbar, and copy the Id.
- If the Temporary Documents Knowledge Center is the one in question, navigate to /designer --> Documents --> Communities --> Default Community and click Properties in the toolbar. The Id will be 8 or 7 depending on how old the installation is.
Run the following expression where kcId is the id from the previous step: getdocumentsfromfolder(ri!kcId,false). This will give you a list of Ids of the documents that are directly under the KC, instead of the folder within the KC.
Create a process model with a Move Document node.
Create a process variable called pv!docToMove of type Document and set it as a parameter.
In the "Document" field type, set pv!docToMove.
In the Destination select the destination folder, e.g. Temporary Documents folder.
Create a start form for this process so that you can provide the document to move in the start form.
Save and publish the process model.
Start a new instance of this process.
Provide the Id of the document to move and submit the form.
Repeat steps 10 and 11 for each document to be moved from step 3. You can also configure the process model to use MNI and run once instance of "Move Document" per passed document Id.

Affected Versions

Last Reviewed: December 2017

Tags: documents, knowledge centers