KB-1776 HTTP 504 error received when accessing the business database in Appian Cloud

Jordan Horwat — Thu, 08 Nov 2018 15:56:57 GMT

Current Revision posted to Appian Knowledge Base by Jordan Horwat on 11/8/2018 3:56:57 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the accessing business database in Appian Cloud.

A loading icon spins continuously next to the database icon in the top left of the index page.

An HTTP 504 pink error box appears when loading the index page in of the database, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Appian 18.1 and Later

Refer to KB-1530 to kill any processes that were initiated directly from the database interface (ie., queries that were not run from inside the Appian environment itself).

Appian 17.4 and Earlier

Create a case with Appian Support to investigate the potential offending long running query.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: November 2018

Tags: phpmyadmin, database, mysql, Cloud

KB-1776 HTTP 504 error received when accessing the business database in Appian Cloud

Jordan Horwat — Thu, 08 Nov 2018 10:56:57 GMT

Revision 11 posted to Appian Knowledge Base by Jordan Horwat on 11/8/2018 10:56:57 AM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the accessing business database in Appian Cloud.

A loading icon spins continuously next to the database icon in the top left of the index page.

An HTTP 504 pink error box appears when loading the index page in of the database, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Appian 18.1 and Later

Refer to KB-1530 to kill any processes that were initiated directly from the database interface (ie., queries that were not run from inside the Appian environment itself).

Appian 17.4 and Earlier

Create a case with Appian Support to investigate the potential offending long running query.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: November 2018

Tags: phpmyadmin, database, mysql, Cloud

KB-XXXX HTTP 504 error received when accessing the business database in Appian Cloud

Tom Ryan — Wed, 07 Nov 2018 23:59:02 GMT

Revision 10 posted to Appian Knowledge Base by Tom Ryan on 11/7/2018 11:59:02 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the accessing business database in Appian Cloud.

A loading icon spins continuously next to the database icon in the top left of the index page.

An HTTP 504 pink error box appears when loading the index page in of the database, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Appian 18.1 and Later

Refer to KB-1530 to kill any processes that were initiated directly from the database interface (ie., queries that were not run from inside the Appian environment itself).

Appian 17.4 and Earlier

Create a case with Appian Support to investigate the potential offending long running query.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: November 2018

Tags: phpmyadmin, database, mysql, Cloud

KB-XXXX HTTP 504 error received when accessing business database in Appian Cloud

Tom Ryan — Wed, 07 Nov 2018 23:58:22 GMT

Revision 9 posted to Appian Knowledge Base by Tom Ryan on 11/7/2018 11:58:22 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the accessing business database in Appian Cloud.

A loading icon spins continuously next to the database icon in the top left of the index page.

An HTTP 504 pink error box appears when loading the index page in of the database, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Appian 18.1 and Later

Refer to KB-1530 to kill any processes that were initiated directly from the database interface (ie., queries that were not run from inside the Appian environment itself).

Appian 17.4 and Earlier

Create a case with Appian Support to investigate the potential offending long running query.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: November 2018

Tags: phpmyadmin, database, mysql, Cloud

KB-XXXX HTTP 504 error received in phpMyAdmin page

Jordan Horwat — Wed, 07 Nov 2018 15:14:28 GMT

Revision 8 posted to Appian Knowledge Base by Jordan Horwat on 11/7/2018 3:14:28 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Appian 18.1 and Later

Refer to KB-1530 to kill processes initiated from phpMyAdmin.

Appian 17.4 and Earlier

Create a case with Appian Support to investigate the potential offending long running query.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: November 2018

Tags: phpmyadmin, database, mysql, Cloud

KB-1776 HTTP 504 error received in phpMyAdmin page

Jordan Horwat — Wed, 07 Nov 2018 15:13:42 GMT

Revision 7 posted to Appian Knowledge Base by Jordan Horwat on 11/7/2018 3:13:42 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Appian 18.1 and Later

Refer to KB-1530 to kill processes initiated from phpMyAdmin.

Appian 17.4 and Earlier

Create a case with Appian Support to investigate the potential offending long running query.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: November 2018

Tags: phpmyadmin, database, mysql, Cloud

[DRAFT] KB-XXXX HTTP 504 error received in phpMyAdmin page

Parmida Borhani — Thu, 01 Feb 2018 18:02:58 GMT

Revision 6 posted to Appian Knowledge Base by Parmida Borhani on 2/1/2018 6:02:58 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Create a case with Appian Support to investigate if there is a query that has been running for a very long time in the MySQL database for the Appian Cloud site experiencing this behavior.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2018

Tags: phpmyadmin, database, mysql, Cloud

[DRAFT] KB-XXXX HTTP 504 error received in phpMyAdmin page

khalid.sharara — Thu, 01 Feb 2018 08:41:56 GMT

Revision 5 posted to Appian Knowledge Base by khalid.sharara on 2/1/2018 8:41:56 AM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Create a case with Appian Support to investigate if there is a query that has been running for a very long time in the MySQL database for the Appian Cloud site experiencing this behavior.

Reference this KB article if the symptoms you experience match the behavior outlined in this article.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2018

Tags: phpmyadmin, HTTP, error, database, thread, frozen, mysql, stuck, pinkbox, 504, Cloud

[DRAFT] KB-XXXX HTTP 504 error received in phpMyAdmin page

khalid.sharara — Thu, 01 Feb 2018 08:37:42 GMT

Revision 4 posted to Appian Knowledge Base by khalid.sharara on 2/1/2018 8:37:42 AM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Create a case with Appian Support to investigate if there is a query that has been running for a very long time in the MySQL database for the Appian Cloud site experiencing this behavior.

Reference this KB article if the symptoms you experience match the behavior outlined in this article.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2018

Tags: phpmyadmin, HTTP, error, database, thread, frozen, mysql, stuck, pinkbox, 504, Cloud

[DRAFT] KB-XXXX HTTP 504 error received in phpMyAdmin page

khalid.sharara — Thu, 01 Feb 2018 08:36:26 GMT

Revision 3 posted to Appian Knowledge Base by khalid.sharara on 2/1/2018 8:36:26 AM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Create a case with Appian Support to investigate if there is a query that has been running for a very long time in the MySQL database for the Appian Cloud site experiencing this behavior.

Reference this KB article if the behavior sounds similar or matches in behavior.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2018

Tags: phpmyadmin, HTTP, error, database, thread, frozen, mysql, stuck, pinkbox, 504, Cloud

[DRAFT] KB-XXXX HTTP 504 Error received in phpMyAdmin page

khalid.sharara — Thu, 01 Feb 2018 08:35:27 GMT

Revision 2 posted to Appian Knowledge Base by khalid.sharara on 2/1/2018 8:35:27 AM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Create a case with Appian Support to investigate if there is a query that has been running for a very long time in the MySQL database for the Appian Cloud site experiencing this behavior.

Reference this KB article if the behavior sounds similar or matches in behavior.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2018

Tags: phpmyadmin, HTTP, error, database, thread, frozen, mysql, stuck, pinkbox, 504, Cloud

[DRAFT] KB-XXXX HTTP 504 Error Received in myPhpAdmin Page

Sean Twombly — Thu, 25 Jan 2018 19:00:46 GMT

Revision 1 posted to Appian Knowledge Base by Sean Twombly on 1/25/2018 7:00:46 PM

Symptoms

A "504 Gateway Time-out" error page is seen when trying to access the myPhpAdmin page.

A loading icon spins continuously next to the database icon in the top left of the index page in myPhpAdmin.

An HTTP 504 pink error box appears when loading the index page in myPhpAdmin, or when trying to load the tables within the database where the loading icon continuously spins.

Cause

The most likely cause for this behavior is a long running query that is impacting the performance of other database-related operations.

Action

Create a case with Appian Support to investigate if there is a query that has been running for a very long time in the MySQL database for the Appian Cloud site experiencing this behavior.
Reference this KB article if the behavior sounds similar or matches in behavior.

Affected Versions

This article applies to all versions of Appian Cloud.

Last Reviewed: January 2018

Tags: HTTP, myphpadmin, mysql, 504, Cloud