KB-2048 How to generate a browser network capture (HAR) file

Ryan Good — Wed, 07 May 2025 21:03:10 GMT

Current Revision posted to Appian Knowledge Base by Ryan Good on 5/7/2025 9:03:10 PM

Purpose

Appian Technical Support may request a network capture when troubleshooting complex issues. A network capture helps to understand the requests that are issued from the browser, and the raw response that is returned by the server.

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome/Edge

In Chrome/Edge, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome/Edge. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Chrome/Edge is recording activity.
Once the problem has been reproduced, click the download button in the toolbar with the "Preserve log" button to export the HAR file
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button. The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Note: As these steps guide usage of third party software, they could change without notice. Consult the documentation for the relevant browser for the most current and accurate steps for obtaining a network capture.

Last Reviewed: January 2022

Tags: web browser, browser, how-to, network

KB-2048 How to generate a browser network capture (HAR) file

Elly Meng — Wed, 26 Jan 2022 23:52:24 GMT

Revision 25 posted to Appian Knowledge Base by Elly Meng on 1/26/2022 11:52:24 PM

Purpose

Instructions

Important Security Consciderations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome/Edge

In Chrome/Edge, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome/Edge. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Chrome/Edge is recording activity.
Once the problem has been reproduced, click the download button in the toolbar with the "Preserve log" button to export the HAR file
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2022

Tags: web browser, browser, how-to, network

KB-2048 How to generate a browser network capture (HAR) file

Elly Meng — Wed, 26 Jan 2022 23:52:03 GMT

Revision 24 posted to Appian Knowledge Base by Elly Meng on 1/26/2022 11:52:03 PM

Purpose

Instructions

Important Security Consciderations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome/Edge

In Chrome/Edge, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome/Edge. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Chrome/Edge is recording activity.
Once the problem has been reproduced, click the download button in the toolbar with the "Preserve log" button to export the HAR file
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2020

Tags: web browser, browser, how-to, network

KB-2048 How to generate a browser network capture (HAR) file

Rebecca Jonas — Tue, 10 Mar 2020 14:40:19 GMT

Revision 23 posted to Appian Knowledge Base by Rebecca Jonas on 3/10/2020 2:40:19 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, click the download button in the toolbar with the "Preserve log" button to export the HAR file
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: March 2020

Tags: web browser, browser, how-to, network

KB-2048 How to generate a browser network capture (HAR) file

Rebecca Jonas — Tue, 10 Mar 2020 14:39:35 GMT

Revision 22 posted to Appian Knowledge Base by Rebecca Jonas on 3/10/2020 2:39:35 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, click the download button in the toolbar with the "Preserve log" button to export the HAR file
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2020

Tags: web browser, browser, how-to, network

KB-2048 How to generate a browser network capture (HAR) file

Parmida Borhani — Sun, 05 Jan 2020 23:57:09 GMT

Revision 21 posted to Appian Knowledge Base by Parmida Borhani on 1/5/2020 11:57:09 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save all as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2020

Tags: web browser, browser, how-to, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Parmida Borhani — Sun, 05 Jan 2020 23:56:18 GMT

Revision 20 posted to Appian Knowledge Base by Parmida Borhani on 1/5/2020 11:56:18 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save all as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as HAR".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the 'Clear entries on navigate' option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2020

Tags: web browser, browser, how-to, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Parmida Borhani — Sun, 05 Jan 2020 23:51:26 GMT

Revision 19 posted to Appian Knowledge Base by Parmida Borhani on 1/5/2020 11:51:26 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). The icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). The icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). The icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: January 2020

Tags: web browser, browser, how-to, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Parmida Borhani — Sun, 05 Jan 2020 23:49:09 GMT

Revision 18 posted to Appian Knowledge Base by Parmida Borhani on 1/5/2020 11:49:09 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian. Note: As these steps guide usage of third party software, they could change without notice. Consult the documentation for the relevant browser for the most current and accurate steps for obtaining a network capture.

Last Reviewed: January 2020

Tags: web browser, browser, how-to, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Parmida Borhani — Sun, 05 Jan 2020 23:48:21 GMT

Revision 17 posted to Appian Knowledge Base by Parmida Borhani on 1/5/2020 11:48:21 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Affected Versions

Last Reviewed: January 2020

Tags: browser, how-to, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Tristan Newmann — Sun, 05 Jan 2020 23:44:31 GMT

Revision 16 posted to Appian Knowledge Base by Tristan Newmann on 1/5/2020 11:44:31 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Note

These steps were correct at the time this document was published. However, since these steps guide usage of third party software, they could change without notice. Please consult the documentation for the browser that you are using for the most current and accurate steps for obtaining a network capture.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Tristan Newmann — Sun, 05 Jan 2020 22:48:06 GMT

Revision 15 posted to Appian Knowledge Base by Tristan Newmann on 1/5/2020 10:48:06 PM

Purpose

Instructions

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a browser network capture (HAR) file

Tristan Newmann — Thu, 15 Feb 2018 23:54:58 GMT

Revision 14 posted to Appian Knowledge Base by Tristan Newmann on 2/15/2018 11:54:58 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.
Unless specifically troubleshooting a login related issue, avoid capturing network requests related to authenticating with the product.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Parmida Borhani — Tue, 13 Feb 2018 23:39:52 GMT

Revision 13 posted to Appian Knowledge Base by Parmida Borhani on 2/13/2018 11:39:52 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tested.
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Tristan Newmann — Tue, 13 Feb 2018 23:36:26 GMT

Revision 12 posted to Appian Knowledge Base by Tristan Newmann on 2/13/2018 11:36:26 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

Important Security Considerations

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tedted
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Tristan Newmann — Tue, 13 Feb 2018 23:36:05 GMT

Revision 11 posted to Appian Knowledge Base by Tristan Newmann on 2/13/2018 11:36:05 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

*Important Security Considerations*

Do not visit other websites while recording a network capture. Ensure that before saving a capture, there are no requests to other websites or services outside what is being tedted
Logout and log back into the testing environment after the capture has been saved. This ensures that any session details obtained in the capture will be invalid

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Sasa Denda — Mon, 12 Feb 2018 00:18:58 GMT

Revision 10 posted to Appian Knowledge Base by Sasa Denda on 2/12/2018 12:18:58 AM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Sasa Denda — Sun, 11 Feb 2018 23:11:10 GMT

Revision 9 posted to Appian Knowledge Base by Sasa Denda on 2/11/2018 11:11:10 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

[Please visit the site to access the poll]

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Sasa Denda — Sun, 11 Feb 2018 23:00:27 GMT

Revision 8 posted to Appian Knowledge Base by Sasa Denda on 2/11/2018 11:00:27 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

[Please visit the site to access the poll]

Tags: browser, network

DRAFT KB-XXXX How to generate a network capture (HAR) file

Tristan Newmann — Tue, 06 Feb 2018 00:16:09 GMT

Revision 1 posted to Appian Knowledge Base by Tristan Newmann on 2/6/2018 12:16:09 AM

Purpose

Sometimes, when troubleshooting complex issues with Appian, it's necessary for us to get some additional information to troubleshoot the issue further. A network capture helps us understand the requests that are issued from your browser, and the raw response that is returned by the server.

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where you are experiencing trouble
Select the Chrome menu (⋮) at the top-right of your browser window, then select Tools > Developer Tools.
The Developer Tools will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
Select the option Preserve log
The recording should start automatically and you will see a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in your browser.
Refresh the page you are on. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.
Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where you are experiencing trouble.
Select the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window, then select Developer > Network.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs in the Toolbox Options > Common Preferences (click on gear icon on the Toolbox toolbar to open the Toolbox Options pane). Click on the Network tab after setting the option.
The recording will start automatically once you start performing actions in the browser.
Refresh the page you are on. The goal is to reproduce the problem you've been experiencing while Firefox is recording activity.
Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har"
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

Use Microsoft F12 Developer Tools and the Network Tool to capture the browser headers. Then export the captured traffic as HAR file (or XML if using older version of IE).
Press the F12 key on your keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle
Click the IE Refresh button. The goal is to reproduce the problem you've been experiencing while IE is recording activity
The Developer Tool panel should now show a list of the URLs that are included in the page you have in your browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once your have obtained the HAR capture, attach it to the support case for review.

Affected Versions

This article applies to all versions of Appian.

DRAFT KB-XXXX How to generate a network capture (HAR) file

Tristan Newmann — Mon, 05 Feb 2018 20:59:22 GMT

Revision 7 posted to Appian Knowledge Base by Tristan Newmann on 2/5/2018 8:59:22 PM

Purpose

Instructions

How to generate a HAR file in Chrome

In Chrome, go to the page within Appian where the issue has been observed.
Hit F12 on the keyboard to open the Developer Tools interface.
The Developer Tools interface will open as a docked panel at the side or bottom of Chrome. Click on the Network tab.
If available, select the option 'Preserve log'.
The recording should start automatically and there will be a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Google Chrome is recording activity.
Once the problem has been reproduced, right-click within the Network tab and click 'Save as HAR with content' to save a copy of the activity.
Save the HAR file somewhere convenient.

How to generate a HAR file in Firefox

In Firefox, go to the page within Appian where the issue has been observed.
Hit F12 to open Developer Tools.
The Developer Network Tools will open as a docked panel at the side or bottom of Firefox. Click on the Network tab. Before starting the capture, be sure to enable the setting: Enable persistent logs (this can be done directly from the network panel, or if not available, click on gear icon on the Toolbox toolbar to open the Toolbox Options pane).
The recording will start automatically once actions are performed in the browser.
Refresh the page. The goal is to reproduce the problem that has been experienced while Firefox is recording activity.
Once a successful reproduction of the issue has been performed and all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the "File" column and click on "Save All as Har".
Save the HAR file somewhere convenient and close the developer panel.

How to generate a capture file in Internet Explorer (IE)

In Internet Explorer, go to the page within Appian where the issue has been observed.
Press the F12 key on the keyboard. This should open the Developer Tools panel in IE. If not, find it on the browser menu: F12 Developer Tools.
In the Developer Tools panel, click the Network panel and then deselect the Clear entries on navigate option. (on by default).
Click the Network panel/button and then the Start Capturing button (or press Ctrl + E). Note: the icon looks like a green triangle.
Click the IE Refresh button.The goal is to reproduce the problem that has been experienced while IE is recording activity.
The Developer Tool panel should now show a list of the URLs that are included in the page in the browser.
Click the Stop button when the issue has been reproduced (or press Ctrl + E). Note: the icon looks like a red square.
Click the Export captured traffic icon and save the file somewhere convenient (or press Ctrl + S). Note: the icon looks like a floppy disk.

Once the HAR file (network capture) has been obtained, attach it to the support case for review.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: browser, network