KB-1499 Missing icons in Tempo or Sites when using Internet Explorer 11

Parmida Borhani — Thu, 15 Feb 2018 04:24:20 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 2/15/2018 4:24:20 AM

Symptoms

While using Internet Explorer 11 (IE11) with specific security settings enabled, users see missing icons when browsing Tempo or Sites. Some examples of possible missing icons are outlined below in red:

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian using Internet Explorer 11 as a web browser.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

KB-1499 Missing icons in Tempo or Sites when using Internet Explorer 11

Parmida Borhani — Wed, 14 Feb 2018 23:24:20 GMT

Revision 26 posted to Appian Knowledge Base by Parmida Borhani on 2/14/2018 11:24:20 PM

Symptoms

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian using Internet Explorer 11 as a web browser.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX Missing icons in Tempo or Sites when using Internet Explorer 11

Eric Gerardi — Mon, 12 Feb 2018 11:36:54 GMT

Revision 25 posted to Appian Knowledge Base by Eric Gerardi on 2/12/2018 11:36:54 AM

Symptoms

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, select the Tools button > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian using Internet Explorer 11 as a web browser.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX Missing icons in Tempo or Sites when using Internet Explorer 11

Parmida Borhani — Mon, 12 Feb 2018 01:52:14 GMT

Revision 24 posted to Appian Knowledge Base by Parmida Borhani on 2/12/2018 1:52:14 AM

Symptoms

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian using Internet Explorer 11 as a web browser.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Parmida Borhani — Mon, 12 Feb 2018 01:50:02 GMT

Revision 23 posted to Appian Knowledge Base by Parmida Borhani on 2/12/2018 1:50:02 AM

Symptoms

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:55:37 GMT

Revision 22 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:55:37 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:54:44 GMT

Revision 21 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:54:44 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

There are two possible causes for this issue:

The security setting in IE11 has Font Download set to Disabled.
The general IE11 security setting is set to High.

Action

To resolve the behavior, consider one of the following:

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:45:19 GMT

Revision 20 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:45:19 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has Font Download set to Disabled or a general IE11 security setting of High.

Action

To resolve the behavior, consider one of the following:

To modify the Font Download setting in IE11 to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:39:52 GMT

Revision 19 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:39:52 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has Font Download set to Disabled or a general IE11 security setting of High.

Action

To resolve the behavior, consider one of the following:

To modify the Font Download setting in IE to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:36:24 GMT

Revision 18 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:36:24 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

To modify the Font Download setting in IE to Enable:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to Medium-High or Medium:

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:35:11 GMT

Revision 17 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:35:11 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

To modify the "Font Download" setting in IE to "Enable":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to"Medium-High" or "Medium":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:34:54 GMT

Revision 16 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:34:54 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

To modify the "Font Download" setting in IE to "Enable":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

To modify the general IE11 security setting to"Medium-High" or "Medium":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK in the Security Settings modal.
Select OK in the Internet Options modal.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:33:40 GMT

Revision 15 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:33:40 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

To modify the "Font Download" setting in IE to "Enable":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section in the Security Settings modal, Select Enable for the Font Download setting.
Select OK.
Select OK.

To modify the general IE11 security setting to"Medium-High" or "Medium":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
In the Internet Options modal, Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Reset custom settings panel in the Security Settings modal, Select the appropriate option from the Reset to drop-down.
Select OK.
Select OK.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 16:25:34 GMT

Revision 14 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 4:25:34 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable":

Using Microsoft Internet Explorer, open the Settings menu > Select Internet Options.
Select the Security tab > Select the Custom Level... option in the Security level for this zone panel.
In the Downloads section, Select Enable for the Font Download setting.

Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 15:47:52 GMT

Revision 13 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 3:47:52 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The affected icons do not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 15:35:03 GMT

Revision 12 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 3:35:03 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with certain IE11 security settings enabled.

Some examples of possible missing icons are outlined below in red:

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 15:29:16 GMT

Revision 11 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 3:29:16 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with a security setting that has "Font Download" set to "Disabled".

Some examples of possible missing icons are outlined in red:

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 14:05:45 GMT

Revision 10 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 2:05:45 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with a security setting that has "Font Download" set to "Disabled".

Some examples of possible missing icons are outlined in red:

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 14:03:49 GMT

Revision 9 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 2:03:49 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with a security setting that has "Font Download" set to "Disabled".

Some examples of possible missing icons are outlined in red:

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 13:30:45 GMT

Revision 8 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 1:30:45 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with a security setting that has "Font Download" set to "Disabled".

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: February 2018

Tags: web browser, internet explorer, windows

DRAFT KB-XXXX 'Font Download' = Disabled setting in Internet Explorer causing Icons to not display

Eric Gerardi — Fri, 09 Feb 2018 13:25:02 GMT

Revision 7 posted to Appian Knowledge Base by Eric Gerardi on 2/9/2018 1:25:02 PM

Symptoms

There are missing icons when browsing Tempo or Sites. These icons are missing while using Internet Explorer 11 (IE11) with a security setting that has "Font Download" set to "Disabled".

Cause

The icons will not render properly when using IE11 with either a security setting that has "Font Download" set to "Disabled" or a general IE11 security setting of "High."

Action

To resolve the behavior, consider one of the following:

Modify the "Font Download" setting in IE to "Enable". This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose Enable for the "Font Download" setting in the Downloads section.
Modify the general IE11 security setting to"Medium-High" or "Medium." This can be accomplished by directing to IE Settings > Choose "Internet Options" > Choose the "Security" tab > Choose the "Custom Level..." option in the "Security level for this zone" panel > Choose the appropriate option from the "Reset to" drop-down in the "Reset custom settings" panel.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: Month YYYY

Tags: web browser, internet explorer, windows