https://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-responden-USTelligent Community 12https://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respondMon, 23 Jul 2018 12:55:15 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:12f82b9b-410c-469a-b077-792ed6dd1f9dJordan Horwathttps://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond#commentsCurrent Revision posted to Appian Knowledge Base by Jordan Horwat on 7/23/2018 12:55:15 PM<br /> <h2>Symptoms</h2> <p>When opening the process modeler,&nbsp;the mode selection screen does not respond and the process model cannot be opened.</p> <p>The following error is seen in the application server log:&nbsp;</p> <pre>ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/process-modeler-x/designer/js/dialogs/WebServices.js</pre> <h2>Cause</h2> <p>The application server is unable to find one of the JavaScript files needed to successfully allow the user to choose a mode and open the process modeler.</p> <h2>Action</h2> <p>Follow <a href="/support/w/kb/447/kb-1232-how-to-clear-the-application-server-cache">KB-1232</a> to clear the application server cache.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: February 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process modeler, application server, infrastructure</div> https://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond/revision/4Wed, 14 Mar 2018 03:04:44 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:12f82b9b-410c-469a-b077-792ed6dd1f9dParmida Borhanihttps://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond#commentsRevision 4 posted to Appian Knowledge Base by Parmida Borhani on 3/14/2018 3:04:44 AM<br /> <h2>Symptoms</h2> <p>When opening the process modeler,&nbsp;the mode selection screen does not respond and the process model cannot be opened.</p> <p>The following error is seen in the application server log:&nbsp;</p> <pre>ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/process-modeler-x/designer/js/dialogs/WebServices.js</pre> <h2>Cause</h2> <p>The application server is unable to find one of the JavaScript files needed to successfully allow the user to choose a mode and open the process modeler.</p> <h2>Action</h2> <p>Follow <a href="/support/w/kb/447/kb-1232-how-to-clear-the-application-server-cache">KB-1232</a> to clear the application server cache.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p> <p>Last Reviewed: February 2018</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process modeler, application server</div> https://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond/revision/3Fri, 16 Feb 2018 16:01:50 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:12f82b9b-410c-469a-b077-792ed6dd1f9dNick Vigilantehttps://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond#commentsRevision 3 posted to Appian Knowledge Base by Nick Vigilante on 2/16/2018 4:01:50 PM<br /> <h2>Symptoms</h2> <p>When opening the process modeler,&nbsp;the mode selection screen does not respond and the process model cannot be opened.</p> <p>The following error is seen in the application server log:&nbsp;</p> <pre>ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/process-modeler-x/designer/js/dialogs/WebServices.js</pre> <h2>Cause</h2> <p>The application server is unable to find one of the JavaScript files needed to successfully allow the user to choose a mode and open the process modeler.</p> <h2>Action</h2> <p>Follow <a href="/support/w/kb/447/kb-1232-how-to-clear-the-application-server-cache">KB-1232</a> to clear the application server cache.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process modeler, application server</div> https://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond/revision/2Wed, 14 Feb 2018 23:40:03 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:12f82b9b-410c-469a-b077-792ed6dd1f9dParmida Borhanihttps://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond#commentsRevision 2 posted to Appian Knowledge Base by Parmida Borhani on 2/14/2018 11:40:03 PM<br /> <h2>Symptoms</h2> <p>When opening the process modeler,&nbsp;the mode selection screen does not respond and the process model cannot be opened.</p> <p>The following error is seen in the application server log:&nbsp;</p> <pre>ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/process-modeler-x/designer/js/dialogs/WebServices.js</pre> <h2>Cause</h2> <p>The application server is unable to find one of the JavaScript files needed to successfully allow the user to choose a mode and open the process modeler.</p> <h2>Action</h2> <p>Follow <a href="/support/w/kb/447/kb-1232-how-to-clear-the-application-server-cache">KB-1232</a> to clear the application server cache.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process modeler, application server</div> https://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond/revision/1Wed, 14 Feb 2018 20:36:55 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:12f82b9b-410c-469a-b077-792ed6dd1f9dCali Nelsonhttps://community.appian.com/support/w/kb/834/kb-1502-process-modeler-mode-selection-screen-doesn-t-respond#commentsRevision 1 posted to Appian Knowledge Base by Cali Nelson on 2/14/2018 8:36:55 PM<br /> <h2>Symptoms</h2> <p>When opening the process modeler,&nbsp;the mode selection screen does not respond and the process model cannot be opened.</p> <p>The following error is seen in the application server log:&nbsp;</p> <pre>ERROR com.appiancorp.ap2.PortalResponse - Error: 404 Message: /suite/process-modeler-x/designer/js/dialogs/WebServices.js</pre> <h2>Cause</h2> <p>The application server is unable to find one of the javascript files needed to successfully allow the user to choose a mode and open the process modeler.</p> <h2>Action</h2> <p>Follow <a href="/support/w/kb/447/kb-1232-how-to-clear-the-application-server-cache">KB-1232</a> to clear the application server cache.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: process modeler, application server</div>