KB-1677 Uploading a new version of a document with editor rights on folder causes rollback

Parmida Borhani — Wed, 29 Aug 2018 23:07:43 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 8/29/2018 11:07:43 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1.

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-1677 Uploading a new version of a document with editor rights on folder causes rollback

Parmida Borhani — Wed, 29 Aug 2018 23:07:28 GMT

Revision 16 posted to Appian Knowledge Base by Parmida Borhani on 8/29/2018 11:07:28 PM

This issue has been resolved in an Appian hotfix/new Appian version. Please apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1.

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-1677 Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 21:43:44 GMT

Revision 15 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 9:43:44 PM

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1.

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-1677 Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 17:43:44 GMT

Revision 14 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:43:44 PM

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1.

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-XXXX Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 17:42:38 GMT

Revision 13 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:42:38 PM

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1.

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-XXXX Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 17:41:56 GMT

Revision 12 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:41:56 PM

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-XXXX Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 17:41:45 GMT

Revision 11 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:41:45 PM

Symptoms

Uploading a new version of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-XXXX Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 17:41:26 GMT

Revision 10 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:41:26 PM

Symptoms

Uploading new versions of a document fails and throws an Unable to acquire write connection error in the application server log. In addition, the following error is seen on the user interface:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: August 2018

Tags: known issues, engines, documents, fixed issues, infrastructure

KB-XXXX Uploading a new version of a document with editor rights on folder causes rollback

Jordan Horwat — Wed, 29 Aug 2018 17:36:52 GMT

Revision 9 posted to Appian Knowledge Base by Jordan Horwat on 8/29/2018 5:36:52 PM

Symptoms

Uploading new versions of a document fails and throws an Unable to acquire write connection error in the application server log as well as the following error below:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Uploading new version of a document with editor rights on folder causes rollback

Stephen Okala — Tue, 28 Aug 2018 15:59:47 GMT

Revision 8 posted to Appian Knowledge Base by Stephen Okala on 8/28/2018 3:59:47 PM

Symptoms

Uploading new versions of a document fails and throws an Unable to acquire write connection error in the application server log as well as the following error below:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in the following hotfixes/versions:

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Uploading new version of a document with editor rights on folder causes rollback

Stephen Okala — Thu, 31 May 2018 10:20:15 GMT

Revision 7 posted to Appian Knowledge Base by Stephen Okala on 5/31/2018 10:20:15 AM

Symptoms

Uploading new versions of a document fails and throws an Unable to acquire write connection error in your application server log as well as the following SAIL error below:

In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in Appian 17.4 Hotfix Package E.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Uploading new version of a document with editor rights on folder causes rollback

Nick Vigilante — Wed, 09 May 2018 17:11:15 GMT

Revision 6 posted to Appian Knowledge Base by Nick Vigilante on 5/9/2018 5:11:15 PM

Symptoms

Uploading new versions of a document fails and throws an Unable to acquire write connection error. In addition, several *rollback.l files are created in the <AE_HOME>/logs/ directory.

Cause

This issue has been addressed via AN-101987 in Appian 17.4 Hotfix Package E.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Uploading new version of a document with editor rights on folder causes rollback

Stephen Okala — Wed, 09 May 2018 16:54:28 GMT

Revision 5 posted to Appian Knowledge Base by Stephen Okala on 5/9/2018 4:54:28 PM

Symptoms

Uploading new versions of a document fails and throws an "Unable to acquire write connection." error. In addition the <AE_HOME>/logs/ directory gets flooded with *rollback.l files.

Cause

This issue has been addressed via AN-101987 in Appian 17.4 Hotfix Package E.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4 and 18.1

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Error While Uploading Files

Stephen Okala — Thu, 29 Mar 2018 14:47:21 GMT

Revision 1 posted to Appian Knowledge Base by Stephen Okala on 3/29/2018 2:47:21 PM

Symptoms

This section is required for this template. All symptoms of the issue, including relevant screenshots and log lines, should be included here. The symptoms should be as descriptive as possible.

Cause

This section is required for this template. When writing a cause for a particular article, ensure the following is taken into consideration:

The cause is concise and does not disclose more information than absolutely necessary.
The cause does not share any Appian source code. Source code for plugins/shared components are fine.
If this is an issue outside of the Appian product and the third-party vendor included documentation referencing the bug, provide their documentation for reference.

For any enhancements/defects, use one of the following as applicable:

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-XXXXX.
This product use case has been logged to the Appian Product Team for consideration to add this functionality in the product. Kindly note it is not Appian Support’s policy to disclose how or when a product use case will be implemented.
This issue has been addressed via AN-XXXXX in Appian X.X Hotfix Package X.
This issue has been addressed via AN-XXXXX in the following hotfixes/versions:
- List each specific hotfix package/version in ascending order by version.
This use case has been incorporated in Appian X.X Hotfix Package X.
This use case has been incorporated in the following versions/hotfixes:
- List each specific hotfix package/version in ascending order by version.

Note: When listing hotfixes, add a hyperlink to the Hotfix documentation for that version.

When logging a product defect, ensure you use the known issues tag as well as the open issues or fixed issues tag, depending if the issue is fixed or not.

If no cause is known and this is not something Engineering can reproduce/needs to know about, then say “The root cause of this issue is currently unknown.” If you use that as your cause, then a valid action must be present.

Action

This section is required for this template and contains the steps to resolve the issue. If an issue in an article is solved by a hotfix and/or major version of Appian, use the following language to indicate that:

Apply the latest hotfix to your Appian installation.
Upgrade to the latest version of Appian.
Apply the latest hotfix to your Appian installation or upgrade to the latest version of Appian.

If there is a product issue with Engineering that is open and a workaround for that issue exists, include it in the Action section until the fix is available. After the fix is made available, use that as a workaround instead.

Otherwise, the content in this section should wholly solve a customer’s issue without producing any undesirable side effects. If there is at least one valid action that doesn’t cause undesirable side effects, all other actions with negative side effects should go in the Workaround section.

Affected Versions

This article applies to Appian 17.4.

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Uploading new version of a document with editor rights on folder causes rollback

Stephen Okala — Thu, 29 Mar 2018 11:50:39 GMT

Revision 4 posted to Appian Knowledge Base by Stephen Okala on 3/29/2018 11:50:39 AM

Symptoms

Uploading new versions of a document fails and throws an "Unable to acquire write connection." error. In addition the <AE_HOME>/logs/ directory gets flooded with rollback.l files.

Cause

This issue has been addressed via AN-101987 in Appian 17.3 Hotfix Package E.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4 HF D or lower

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Uploading new version of a document with editor rights on folder causes rollback

Stephen Okala — Thu, 29 Mar 2018 11:48:49 GMT

Revision 3 posted to Appian Knowledge Base by Stephen Okala on 3/29/2018 11:48:49 AM

Symptoms

Uploading new versions of a document, in Appian 17.4 HF D or lower, fails and throws an "Unable to acquire write connection." error. In addition the <AE_HOME>/logs/ directory gets flooded with rollback.l files.

Cause

This issue has been addressed via AN-101987 in Appian 17.3 Hotfix Package E.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4.

Last Reviewed: March 2018

Tags: engines, documents

KB-XXXX Error While Uploading Files

Stephen Okala — Thu, 29 Mar 2018 11:47:03 GMT

Revision 2 posted to Appian Knowledge Base by Stephen Okala on 3/29/2018 11:47:03 AM

Symptoms

Uploading files, in Appian 17.4 HF D or lower, fails and throws an "Unable to acquire write connection." error. In addition the <AE_HOME>/logs/ directory gets flooded with rollback.l files.

Cause

This issue has been addressed via AN-101987 in Appian 17.3 Hotfix Package E.

Action

Apply the latest hotfix to your Appian installation.

Affected Versions

This article applies to Appian 17.4.

Last Reviewed: March 2018

Tags: engines, documents