https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filteren-USTelligent Community 12https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filterWed, 09 May 2018 13:32:03 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a7969d31-d09e-44b5-8b04-84174c1f6fafNick Vigilantehttps://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter#commentsCurrent Revision posted to Appian Knowledge Base by Nick Vigilante on 5/9/2018 1:32:03 PM<br /> <h2>Symptoms</h2> <p>Emails sent from Appian Cloud sites are not delivered to their destination when Proofpoint is used as an email spam filtering service.</p> <h2>Cause</h2> <p>Proofpoint may have filtered the IPs that the Appian mail server uses to send emails.</p> <h2>Action</h2> <p>Appian Cloud e-mails are sent with a valid SPF record, and customers need to work with ProofPoint to authorize the SPF record for Appian Cloud as a valid sender in their filtering rules.</p> <p>Customers can validate Appian Cloud emails are originating from an authorized SMTP server. Review the <a href="https://docs.appian.com/suite/help/latest/Appian_Cloud_FAQ.html#Can_Appian_provide_IP_addresses_of_SMTP_servers" target="_blank">Appian Cloud FAQs</a> for more details.&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <div class="content"> <p>Last Reviewed:&nbsp;April&nbsp;2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div> https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter/revision/5Wed, 11 Apr 2018 07:49:13 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a7969d31-d09e-44b5-8b04-84174c1f6fafParmida Borhanihttps://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter#commentsRevision 5 posted to Appian Knowledge Base by Parmida Borhani on 4/11/2018 7:49:13 AM<br /> <h2>Symptoms</h2> <p>Emails sent from Appian Cloud sites are not delivered to their destination when Proofpoint is used as an email spam filtering service.</p> <h2>Cause</h2> <p>Proofpoint may have filtered the IPs that the Appian mail server uses to send emails.</p> <h2>Action</h2> <p>Appian Cloud uses standard industry practice to send emails, hence customers must work with Proofpoint to unblock the Appian IPs that are&nbsp;filtered out.</p> <p>Customers can validate Appian Cloud emails are originating from an authorized SMTP server. Review the <a href="https://docs.appian.com/suite/help/latest/Appian_Cloud_FAQ.html#Can_Appian_provide_IP_addresses_of_SMTP_servers" target="_blank">Appian Cloud FAQs</a> for more details.&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <div class="content"> <p>Last Reviewed:&nbsp;April&nbsp;2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div> https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter/revision/4Wed, 11 Apr 2018 03:47:52 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a7969d31-d09e-44b5-8b04-84174c1f6fafParmida Borhanihttps://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter#commentsRevision 4 posted to Appian Knowledge Base by Parmida Borhani on 4/11/2018 3:47:52 AM<br /> <h2>Symptoms</h2> <p>Emails sent from Appian Cloud sites are not delivered to their destination when Proofpoint is used as an email spam filtering service.</p> <h2>Cause</h2> <p>Proofpoint may have filtered the IPs that the Appian mail server uses to send emails.</p> <h2>Action</h2> <p>Appian Cloud uses standard industry practice to send emails, hence customers must work with Proofpoint to unblock the Appian IPs that are&nbsp;filtered out.</p> <p>Customers can validate Appian Cloud emails are originating from an authorized SMTP server. Review the <a href="https://docs.appian.com/suite/help/latest/Appian_Cloud_FAQ.html#Can_Appian_provide_IP_addresses_of_SMTP_servers" target="_blank">Appian Cloud FAQs</a> for more details.&nbsp;</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <div class="content"> <p>Last Reviewed:&nbsp;April&nbsp;2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div> https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter/revision/3Tue, 10 Apr 2018 15:17:05 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a7969d31-d09e-44b5-8b04-84174c1f6fafTejas Kargutkarhttps://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter#commentsRevision 3 posted to Appian Knowledge Base by Tejas Kargutkar on 4/10/2018 3:17:05 PM<br /> <h2>Symptoms</h2> <p>Emails sent from Appian Cloud sites are not getting delivered to their destination when Proofpoint is used as an email spam filtering service.</p> <h2>Cause</h2> <p>Proofpoint may have filtered the IPs that the Appian mail server uses to send emails.</p> <h2>Action</h2> <p>Appian Cloud uses standard industry practice to send emails, hence customers must work with Proofpoint to unblock the Appian IPs that are&nbsp;filtered out.</p> <p>Customers can validate Appian Cloud emails are originating from an authorized SMTP server. More details&nbsp;regarding this&nbsp;is documented in the <a title="Appian Cloud FAQs" href="https://docs.appian.com/suite/help/latest/Appian_Cloud_FAQ.html">Appian Cloud FAQs.</a></p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <div class="content"> <p>Last Reviewed: March 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div> https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter/revision/2Tue, 03 Apr 2018 04:07:08 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a7969d31-d09e-44b5-8b04-84174c1f6fafParmida Borhanihttps://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter#commentsRevision 2 posted to Appian Knowledge Base by Parmida Borhani on 4/3/2018 4:07:08 AM<br /> <h2>Symptoms</h2> <p>Emails sent from Appian Cloud sites are not getting delivered to their destination when Proofpoint is used as an email spam filtering service.</p> <h2>Cause</h2> <p>Proofpoint may have filtered the IPs that the Appian mail server uses to send emails.</p> <h2>Action</h2> <p>Appian Cloud uses standard industry practice to send emails, hence customers must work with Proofpoint to unblock the Appian IPs that are&nbsp;filtered out.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <div class="content"> <p>Last Reviewed: March 2018</p> </div><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div> https://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter/revision/1Thu, 29 Mar 2018 16:16:03 GMTd3a83456-d57b-489c-a84c-4e8267bb592a:a7969d31-d09e-44b5-8b04-84174c1f6fafTejas Kargutkarhttps://community.appian.com/support/w/kb/894/kb-1543-emails-from-appian-cloud-not-delivered-to-target-destination-due-to-proofpoint-filter#commentsRevision 1 posted to Appian Knowledge Base by Tejas Kargutkar on 3/29/2018 4:16:03 PM<br /> <h2>Symptoms</h2> <p>Emails sent from Appian Cloud sites are not getting delivered to their destination when customers use Proofpoint as their email spam filtering service.</p> <h2>Cause</h2> <p>Proofpoint might have filtered the IPs Appian mail server uses to send emails.</p> <h2>Action</h2> <p>Appian Cloud uses standard industry practice to send emails hence customers must work with Proofpoint to unblock the Appian IPs they have filtered out.</p> <h2>Affected Versions</h2> <p>This article applies to all versions of Appian Cloud.</p> <div class="content"> <p>Last Reviewed: March 2018</p> </div> <p>&nbsp;</p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: email, Cloud</div>